Filed
DONT RECOMMEND
Pick-up went alright. There was some minor damage to the walls and doors, but fixable. Movers were Kind. Weeks later, we haven't received any updates or information on when our things are to arrive. A month later, they finally arrived. The delivery couple (an older russian couple) were extremely rude and were yelling at us anytime we tried to touch our things. Legit yelling and screaming at us. The Lady delivery person disappeared for an hour (I'm assuming to cool off after yelling), and when she came back did not speak to anyone the rest of the time. When we were trying to ask questions about why they were yelling at us, they couldn't answer because they didn't speak English. The company gave us a 200 dollar refund for the late delivery, but that makes up for nothing. I did not keep count, but I would estimate I called the Stanford customer service over 100 times, and they only answered 3 times. They wouldn't provide us with any information about our household items. I would have to call the broker just to get a hold of the Stanford company. They eventually told us they can't find any drivers to service our area, as it is close to the border and surrounded by ICE (take that however you want to interpret it). Overall, the experience started out promising but soured quickly and can never be made right. I do not recommend this company for any moves. This is also a one-star review, which they can probably claim we were never serviced by them. Our job number was 26084376. If I could add pictures and videos here for proof, I would. Proof will be on google reviews.
Filed by Julia