Starmark Vacation HomesReviews on record for starmarkvacationhomes.com

The home we stayed in surpassed all of out expectations. We loved it. Would do it again and very soon

Love everything house is the same as in picture or even better if have everything you need big rooms a lot of room for a big crowd is close to everything you will never regret I suggest you to go an stay in this property you will not regret it my next vacation is going to be In this property. The only think that I did.not like was the rent of the grill I think a property like this one should already have this include it

Our stay was great! the house is beautiful and well kept. However we did have some issues when the second floor light switch went off in the kids rooms and bathroom and they had no power for 12hrs. And we also had some issues with the direction of reserving the grill. My family was under the impression that the grill was included but it was not and we had plans to grill on Saturday and spend time as a family and we could not because we had to wait until Monday. Otherwise things were excellent. Everything was as described in the picture.

Loved how everything was better than pictures on page.

Our family enjoyed staying in the home it was beautiful,the kids and grandkids loved the themed bedrooms,and the pool and spa. I loved the safety precautions taken around the pool,wish we had of had the spa heated. The house had everything that we needed and we would gladly stay again.will use star mark again. Thank you!!

I would say our experience with Starmark was a good one. At first, when we booked thru VRBO, I was a little concerned due to the lack of information about the house we had reserved, etc. We asked for photos etc but was told the ones on the site were "stock photos" and they could not tell us right then exactly which house we would be staying in. That concerned me since I have dealt with owners on VRBO and what you see is what you book and get. Then, they basically stopped using the VRBO site to communicate and wanted us to go directly thru them which gave me concern. Once we received our final instructions and address to our house I was surprised to see our 14 bedroom 11 bath house was reduced to 11 bedroom and 9 baths. Well, our party was way to big for that as we had every bedroom spoken for with our large group of families. This is where it got better!! Deon in the office quickly recognized this error and set in motion to make it right. She eventually had to go outside of Starmark properties and booked us a house thru Reunion Resorts which was similar to the house we had originally booked. This house ended up having many issues, such as broken furniture, the alarm being set which delayed us getting into the house for nearly 2 hrs upon arrival at 4pm. The theater room never worked and was never set up to work as the technician discovered due to wires never being installed, so that was a bust for the kids and promised movie nights!!! There were no instructions on the kid alarm going out to the pool, or trash day, etc.....and they didn't have basic supplies or cookware for the house down to pizza or baking pans which we bought and left for the next people etc. The grill had not been cleaned in weeks or months as food was caked on the grates and grease covered the entire grill. Yes, I took pics. I can't honestly believe someone would keep a grill in this condition at a million dollar home. The cleaning company is obviously not doing their job for Reunion Resorts and should be fired. As we found trash and clothes in some of the bedrooms, food items left in the theater room. etc. The pool was dirty and after 3 days we inquired about service, which was done immediately and the other issues, once I contacted Reunion Resorts, they attempted to fix, but my main concern was making sure we were not blamed for the broken items or missing parts. Overall these are minor issues, but many that in my opinion could have been avoided if this house had been properly inspected and vetted before being placed on the market for rent. The address was 1248 Castle Pines Ct. Very nice big home that needs about 2 days to remedy some issues.

The check-in process was a disaster. The email instruction for checking in to the property was inaccurate including the gate code. You need to fix this issue for future renters. However, the management responded timely by phone to get us in. For a positive note, the property is spacious, well-appointed and clean.

The place we stayed at was beautiful and welll taken care of. Definitely would stay again. The only reason I didn’t give it 5 stars was that on our last night there, someone walked straight through our front door and had our same passcode for their apartment next door. I hope they aren’t giving everyone the same passcode.