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Outstanding
183 reviews on file
StepUP Stair PartsChoose a row to list only the reviews with that rating.
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
Register summary for StepUP Stair Parts (stepupstair.
Same department
The docket
183 published reviews on file
Filed
Excellent website that was well throughout. Pricing was competitive and bonus the ballasts came with a finishes painted coat of white paint which we were going to have to do from others. Was able to mix and match height lengths for the stair system we have.
Filed by customer
Filed
The product was true size and easy to work with. The team was easy to deal with. They gave me great advice with best price for shipping.
Filed by Gary A W.
Filed
Top quality, sanded smooth. No need to paint it. And fast delivery
Filed by Rob
Filed
We ordered a white oak piece for a hand rail. The quality of the material was good and it arrived when they said it would from across the country. It was carefully packaged to ensure no damage as well.
Filed by Gabe
Filed
Shipped on time. Received correct products. Look well-made. The pre-painted balusters I ordered were poorly wrapped. The packing materials did not surround the balusters; it was all on one side. Consequently, the paint suffered some scratches and some was rubbed off during shipping.
Filed by JJC
Reply from StepUP Stair Parts· Sep 30, 2026
Bill, we are concerned about your review! If you would have brought it to our attention, we would immediately work to remedy all product concerns. We strive towards 5-star reviews, not because we are perfect, but because we want to ensure every customer receives excellence in both our stair products and service. Unfortunately, we couldn't showcase our after-delivery service to ensure every customer is pleased with the stair parts they recieve.
Filed
As advertised, the stock items I ordered were delivered in 4 days. They even found a mistake in my order (Not all parts were the same color), they contacted me right away and fixed my error. Great Product, and even better service!!
Filed by Ron
Reply from StepUP Stair Parts· Sep 8, 2026
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with special attention to details despite any mishap in ordering; when notice. We always love to hear positive remarks from another pleased customer!
Filed
Everything just went great. From ordering, to communicating, to delivery, to my order.
Filed by Kenn
Reply from StepUP Stair Parts· Sep 8, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value a seamless experience for all our clientele as you have.
Filed
Products were quickly delivered as promised and with no defects. Thank you team!
Filed by Michael W.
Reply from StepUP Stair Parts· Sep 8, 2026
Michael, we thank you for the review about your overall experience with StepUP Stair! We highly value our quality workmanship and timely delivery for all our clientele. We look forward to serving you and your business again!
