Sterling PacificReviews on record for sterlingpacific.com

This company scammed me out of almost $300 for a $75 product that I never recvd. They also refuse to refund my money. I have been in contact w/the BBB and they have informed me THEY will be handled with legal action. I absolutely hope this will no continue to happen to other consumers.

I have been using the 40L carry on for almost a year and I can confidently say it is the best Suitcase on the market. Sterling Pacific not only innovates with the best materials and design language, but their customer service has been beyond exceptional. I have travelled all over North America and Europe and have had the best experience with using Sterling Pacific products and at every step of the way they have been extremely helpful with anything I needed. Thank you again to the whole Sterling pacific team, keep being the best luggage brand out there!

Ever since I received my first suitcase, I’ve been impressed not only by the exceptional quality, craftsmanship, and timeless design of Sterling Pacific luggage, but also by the people behind the brand. Like any company, unexpected issues can arise. What truly sets Sterling Pacific apart is the way they respond. Anytime I reached out, I received a prompt, thoughtful response from someone who genuinely wanted to help. They listened carefully, communicated clearly, and consistently came back with solutions. At every step, I felt heard, respected, and valued as a customer. In a time when truly outstanding customer service is becoming harder to find, Sterling Pacific has been a refreshing exception. Their professionalism, integrity, and willingness to stand behind their products have only strengthened my confidence in the brand. Thank you to everyone at Sterling Pacific for your patience, kindness, and unwavering commitment to your customers service. It’s rare to find a company that combines exceptional products with an equally exceptional customer experience. I look forward to traveling with my Sterling Pacific luggage for many years to come.

I’ve had a chance to interact with the Sterling Pacific team on several occasions and have always come away impressed. Communication has been prompt, thoughtful, and professional, and it’s clear they put a lot of care into what they do. Great people and a company that’s easy to root for.

I own 2 Sterling Pacific cases (the 35L and the 40L aluminium models). I got the 40L recently, but I've used the 35L for a couple of years on a number of long-haul trips between Europe and Asia. The customer service has been excellent; when one of the components of my 35L was damaged (through user error), the lifetime warranty kicked in, and Sterling sent me a replacement part free of charge. If you want luggage that's actually built to last, you need look no further.

I bought the Polycarbonate 40L Cabin Travel Case for an upcoming trip to Japan with my family with young kids and I cannot understate how much I love this luggage. It shipped quickly and their CS was helpful in answering any questions I had. I work in the travel industry and have traveled to a variety of countries and always prefer to travel with a carry on only for ease of travel and fear of losing luggage. I wanted an upgrade to my lightweight but deteriorating Tumi suitcase and jumped at the chance to buy the Polycarbonate carry on as soon as it was released. Having mostly bought tumi bags in the past, I found the major issue I had was the unstable handle, which would wobble and unfortunately Tumi was unwilling to fix the issue. The Sterling Pacific case is definitely a huge upgrade for me and I can tell it will last me for years, if not a lifetime. The case itself, while not being featherweight, is still light enough for me to put in the overhead myself. The construction is top notch, the handle is so sturdy and it rolls like a dream. I was able to put another heavier carry on bag on top of it and it was so easy to carry throughout the airport and when I was going to/from destinations. If you are looking for a lighter weight and sturdy carry on, look no further. You won't be disappointed.

I have had nothing but the best experiences with Sterling Pacific. They run active social media accounts and have always gotten back to my emails within 24 hours. They are super dedicated to customer service, sending me replacements and parts without questions. It truly seems to be the last suitcase I’ll ever have to buy.

Every interaction I’ve had with Sterling Pacific has been excellent. The team has always been responsive, knowledgeable, and easy to deal with. It’s refreshing to come across a company that clearly cares about quality and pays attention to the small details. Looking forward to seeing what they do next.