SummitBicycles.comReviews on record for summitbicycles.com

I ordered a helmet that claimed to be 66cm. It isn't because the bicycle helmet did not fit my head. I attempted to return the item, and was told they could not accept the return and it was up to ME to sell it. This is baloney and a horrible way to do business.

Our order experience lacked professional phone support, communication, and delivery follow-up. We purchased the bikes and requested delivery anytime after 4-5 days since we were out of town. We didn't receive any shipping information and called to see if the bikes would arrive by Memorial Weekend (10 days after purchase). We were given three different shipping dates. Although we were not in a rush, we needed to know if we needed to stay in town to sign for the delivery. The online number never answered, and when we called a physical store for information, one employee hung up on us. Eventually, we received a label update from UPS, and the bikes shipped 4 days later. Please communicate if delivery dates change. Train your staff to answer questions or pass the phone to someone who can. We never heard back from a manager despite emails and calls.

They suck. I ordered parts from them. They are the wrong parts. I need to return them but have left numerous voicemails and sent numerous emails with no response. Avoid them at all cost.

Worst shopping experience ever. I made an online purchase. I was giving a ship by date at purchase, only 1 item of the 3 arrived on time and had a tracking number. Other items arrives randomly and separately about 7 days late with no tracking numbers or email communications. Customer service is rude and unprofessional. Managers are hard to reach. Most importantly please read their return policy. If you buy something on sale, or with a discount code, you can no longer return it. What?! They don't let you know that when you are buying online. You will need find that small and almost hidden button on the bottom of the page that says return policy to find out. I buy things on sale from other places and I have never been denied return because I bought something on sale, unless i was clearly warned before purchase.

Simply the best. Dylan and Michael were fantastic - knowledgable, friendly and have got me back on two wheels in a jiffy! Highly highly recommend!

I can't even express enough how I am satisfied with Summit bicycles' help! Their customer support is outstanding. I was ordering a bike as a gift for my husband's bday, and need it to be shipped to LA. Chris helped me with that order and shipping so I could get the bike when I need it! The whole process went smoothly I didn't have to think about it or worry. I am really amazed by that kindness. If I could give them 100 stars review, I would :D Thank you!

Best buying experience I could have had. I am from Pennsylvania and they are in California but it felt like they were just around the block. I talked with Chris and he was a pleasure to deal with. Without him I am not sure If I would be confident enough to make a purchase. Chris made it easy

I have no idea what's going on with the negative experience reviews. I had some difficulty with the website ordering and was able to get someone on the phone by engaging with the chat window on the website. They resolved the issue, confirmed the bike I wanted was in stock and I had it delivered to my door, for free, within a week. Great experience.