Sur La TableReviews on record for surlatable.com

I tried ordering a Staub pot on the website 3 different times, but each time the order got canceled because of the "fraud management team." The order was about $150. I have never encountered such an annoying, automatic cancellation of an order, especially one that is fairly low in monetary value. The only cause I could think of was it was a gift, so the delivery address and the billing address didn't match.

Roberto Acevedo offered top tier customer service. I erroneously put the wrong email address on an e-gift card, and Roberto seamlessly helped reroute the gift card to the proper address. It was easy and quick, and he saved me from what I thought would be a major headache. Thank you Roberto and Sur La Table Team.

Sur La Table has some of the best customer service that I have ever encountered. I ordered several items from Sur La Table in the past and have been satisfied. Their packages always arrive quickly after ordering and the items are always packed extremely well. I recently ordered two items with one of them being a Thanksgiving ceramic bowl. Even though the bowl was extremely well wrapped I noticed a chip on the edge of it. I contacted a Sur La Table customer service representative by email shortly after I received the package and reported the chip. They asked me to send them a photo which I did. In the evening of the same day I received an email with an apology and a note that stated they will send me a replacement bowl. I did not have to return the chipped bowl which I was happy about becaue the closest Sur La Table is an hour drive away. That is excellent customer service! It is so great to know that Sur La Table not only has unique and good quality items but also has excellent customer service. I am a satisfied customer and will continue to purchase from them again.

My fiance and I stopped at the Woodmere, OH store on Saturday, October 17th to set up our wedding registry and start picking out gifts. Set it up in store with manager Mark, who said that the registry setup protocol had changed recently per SLT store operations. He said we needed to scan a QR code and enter our credit card info in order to activate the registry to scan items in the store . We used my fiances phone and my card, which immediately got a fraudulent charge. I called my bank and had to cancel my debit card, and my fiances phone was compromised and had to be wiped. Manager Mark got on the phone with SLT IT to find out how this happened, and the consensus was that the SLT QR code was compromised with malware. 35 minutes later, we walked out, with an I'm So Sorry and me in tears. Filed a police report with city of Woodmere and called SLT customer service yesterday morning. They will ' check into it'. This has been a nightmare. I also called the SLT store at Crocker and they said they are not aware that you need to enter CC info to register. We don't want this to happen to anyone else. We feel that this particular store manager and possibly the store is running some sort of scam. I had called the store back to make sure this manager is actually an employee. It has been 72 hours and we have heard nothing from anyone at SLT. Not a thing except ' thank you for your patience' Update 10/20/2026: Sur LaTable customer service finally reached out. In an email, they told us that we were never asked for our credit card information by the manager, as it is not their policy for registry creation. We were asked for it. They also said that they tested their QR code in a sandbox environment and found nothing wrong with it. My fiance, who is in tech support, said that does not mean that it was tested on a network connected to the Internet or store network. Lastly, they said that my fiance's phone was the compromised device. His phone was not compromised until he accessed the link they gave us. At the bottom of the email, Freddy, the customer service manager, asked me to reach out. He also left a voicemail. I called the number back after hearing the message. I told him that I was confused and upset because I was not sure how they came to those conclusions due to the fact that their manager did tell us our credit card was needed to work the registry. I then asked to speak with Freddy, as he was the individual who emailed and left the vm. I was told no.one in their department has that name. I then said I was not interested in continuing the call. A couple minutes later, I got a phone call back and the same individual I was on the phone with said he was Freddy. I felt uncomfortable and hung up the call. Today I called the Woodmere Police, who we filed the report with and spoke to the officer who took the report. I relayed the email and conversation to him. He said that this sounds like a scam that is being run by that specific store and manager and suggested to keep detailed records of every interaction for if we decide to pursue legal action. This has been frustrating and just a nightmare. No one from Sur La Table management has reached out and talked with us. We just want them to admit that protocol was broken and want an apology.

I ordered an thermometer in your store in Skokie, Illinois to be sent to me. The order arrived but it was the wrong item-a knife! I went immediately to the store to tell them what had happened with envelope and knife. Nancy called customer service and tried to correct the situation. She told me I would receive an email with the new thermometer information. I did not! I called the customer service and spoke to JOE F. I went through the entire story and he understood and found all the information on his end. He explained that a new thermometer was sent out and gave me the FED EX number to track it. He also corrected the price since I took a cooking class and should have gotten 10% off the price. THANK YOU JOE you were efficient, knowledgable, patient and kind! You deserve a raise in pay!!!! I wanted to speak to a supervisor as first but JOE helped me and then I wanted to speak to a supervisor again to tell him/her how wonderful JOE was but he was still busy so I am writing all this!!! THANK YOU JOE again for helping me so well.

I received an 8 piece dinner set I had my eye for some time. Unfortunately, the last dinner plate and pasta bowl were on the bottom and both were completely shattered. (Packing seemed very good - my guess it was tossed) I reached out to Roberto Acevedo in customer service. He informed me they were out of stock on my color and offered me to either wait or get a refund. I chose to wait and he said he would let me know. I reached out this past week (Oct 8th) and Robert said they literally just got it in and it was already packed to go! Superb customer service and everything arrived perfectly. Thank you.

Although the bowl I ordered was damaged in shipment, Sur La Table made it easy for me to receive a replacement. Thank you to Alfredo Garcia for his very prompt attention to the replacement as it was needed for a shower gift. Much appreciated!

I have made quite a few purchases from you in the past few months as I did a kitchen remodel and wanted to get some nicer things for the new kitchen. I was extremely happy with almost all of my purchases. However, I will not be ordering from you again because you ship via UPS. Recently, I complained to UPS because of the constant repeated gas-lighting with the package delays due to bogus severe weather and train derailments. Now UPS no longer delivers any of my packages, instead they transfer them all to USPS even though they deliver to my neighbors daily. USPS does not deliver in my neighborhood, they instead put a slip in the box and I have to drive the 20 mins to town to pick up packages at the post office. I am disabled and this is a difficult task. So now I will no longer shop with any business who delivers via UPS. interesting that my date of experience was changed without my knowledge. I changed it back.