SWAUReviews on record for swau.com

Although I have ordered via SWAU before and has been good, sadly this time not as much. An order I had placed for a multi signed poster going back 2 years that was never returned and I have recently contacted the support team as this was marked as partially completed upon my contact. Upon their reply the system updated with this week’s date and a tracking number but I never received the item, having paid a lot of money for these signings. The tracking number related to another order that I had received a few years ago. The option I was given was a replacement poster but not covering anywhere near the signatures I had placed. I have ordered posters before with them and where great, although my address was always put wrong even though it’s on the account and shipping details, sadly this order was never received and I don't think anyone had gone to physically check as I wonder if it will be found later on.

I sent an online image of autographs to get an authentication cert but came back not real. It is a real autograph as I got it signed myself so it is not aucrate results

Placed an order for a geena davis signing in April. Here it is sept 12 and I finally got a refund. They held back shipping for something they never shipped. There customer service is the WORST I've ever dealt with. Beware of this company. The best service is Mintych autographs they text when they receive and when its shipped. Very reputable. STAY AWAY FROM SWAU. YOU WILL BE SCREWED!!!!!!!!

SWAU not only is the best in what they provide and offer but also their customer service is exceptional they were very responsive and I’m very glad with the item I won in the auction.

I have been taking part in SWAU auctions for sometime and have won several great items. The whole process is great from the bidding to receiving the items. Simple no hassle process. Fast and secure shipping. Items are always in great condition. A+++

My mail in item was sent, received, and acknowledge by SWAU. Once the signing was complete, I received notification that my item was being prepared and then notified when it was shipped to me. Great service on all aspects, thank you!

SWAU has always gotten back to me if I have any questions in a timely manner. They take good care of what I send in and the signatures are good. I have never had any issues with this company in all my many years of using them.

I’ve been a loyal SWAU customer for years. I’ve ordered regularly, joined their auctions, and always trusted their process. Unfortunately, the more time passes, the more I feel that customer care has become an afterthought — and that long‑time clients like me are treated worse, not better. My first bad experience was with the Anthony Hopkins signing. I specifically requested a red marker, but what I received was a faded pink signature, clearly the result of a marker that was already losing ink. SWAU offered only a 50‑euro voucher, which forced me to spend more money with them instead of providing a proper refund. I accepted it, thinking it was just an isolated mistake. Sadly, things got worse with the Tom Holland signing. I paid almost two years in advance, and during all that time I received no clear updates — no information about delays, no explanation of when or where the session would happen. When the autograph finally arrived, it was signed with a dry, barely functioning marker. I reached out for support, hoping for at least an acknowledgment of the issue, but the answer I received was simply that their policy “covers” them in these situations. In other words: If the star signs with a dried‑out pen, the problem is entirely on the customer. No refund, no compensation, no accountability. After years of trusting SWAU, this is incredibly disheartening. I never expected perfection, but I did expect respect — and lately, that seems to be missing. I truly hope they reconsider how they treat the people who keep supporting them.