TailwindReviews on record for tailwindapp.com

Confusing cancellation process and poor value for money My experience with Tailwindapp has been extremely disappointing. Cancelling your subscription is unnecessarily complicated and requires contacting support or submitting a request by email, rather than allowing you to cancel easily through your account. The process feels deliberately confusing, raising serious questions about whether customer retention is being prioritised over customer experience. When cancelling a subscription becomes this difficult, it seriously undermines trust. On top of that, the platform itself is underwhelming, with more effective alternatives available on the market. My advice: think twice before subscribing. There are better tools out there that offer a better experience and a more straightforward approach to customer service.

I signed up for Tailwind in 2020 and used it quite a bit... fast-forward to today and I never use it and thought I cancelled. I just found out that I have been charged for YEARS for an annual account that I never use. I get that that part is on me, but I never received ONE email about a charge, even though they claim they sent it. The annual charge was paid a month ago by the time I caught it and they refuse to refund me at all for the year. BUYER BEWARE.

Very disappointing experience with Tailwind. I contacted their support team multiple times because the platform was not working properly for me. I even sent several screenshots showing the issues, but the responses were very poor. Most of the replies were only one line and did not properly address the problems. I understand that their terms say “no refunds", but when a service is clearly not working properly and a customer provides proof of issues, the support team should at least investigate and give proper assistance. Unfortunately, that did not happen. Yesterday I asked them to cancel my subscription. They replied to the last question, not this question, but when I asked a follow-up question, I received no response at all. The communication feels incomplete and unprofessional. Also, some of the AI features produce poor or incorrect outputs. Overall, the service and customer support are very disappointing and not worth the amount charged. Based on my experience.

Don’t use Tailwind. The service offers no subscription reminders, no refunds, and unclear cancellation instructions. They continued charging my card even after it expired.

horrible experience. i signed up for tailwind annual plan just to use their smartpin feature. 2 weeks in, the smartpin feature stopped working for my urls. after 2 more weeks of back and forth with their customer service, they confirmed that it was a bug. so i asked for a refund because i have no use for tailwind if i can't use smartpins. they said no. what kind of company refuses a refund even though their app is not working as intended.. horrible customer service. stay away from this company.

Started out fine but customer support went downhill!! The return policy makes it difficult since it cannot have 1 hair on it. We ordered another one asking if the hinge we received was interchangeable which they responded it was! We ordered another sleeve for the hinge but they sent a sleeve with no ability to insert a hinge. So…. You have to return perfect or buy another complete brace. Would advise against it.

Tailwind hat trotz „Free-Plan“ den regulären Preis von meiner Karte abgebucht. Auf mehrere E-Mails hat das Unternehmen bisher nicht reagiert. Schlechter kann Kundenservice nicht sein! Tailwind charged my card the regular price despite being on the “Free Plan.” The company has not responded to multiple emails. Customer service doesn’t get any worse than this!

I was a winner of a Pinterest Inclusion Fund for our work representing diverse communities and underrepresented markets in media and advertising. I am a small female owned independent business and this was incredibly exciting. As part of winning this programme with Pinterest they gifted us a years subscription with tailwind as part of the offer, the rep from tailwind said when they helped me log on that yes we need to put our card details in but showed us how the link they provided to us as a winner mean't we would not be charged for this subscription as we were a winner. However, like many people on here I have been charged a renewal of this subscription and recieved no renewal email, I had my IT team search our m365 accounts and this can not be found. The chat bot on the website sent a screen shot of an email they said proves they sent one. The screenshot of this email subject line was not titled renewal in the subject I would like to add it was titled "see what you have accomplished this last year" which is a clear sign they are deliberately trying mislead customers and not notify them with a reminder email, this is a cloaked reminder email under the appearance of a review and regular marketing. The notification of the renewal is in the last paragraph. Regardless this email was never received, and no receipt/invoice or confirmation of the renewal being processed was ever received either. Again like so many on here, we saw it on our card statement. I have emailed the help email account 8 times and got no response, I am chatting to a unhelpful and rude representative via their chat bot and like so many on here who have experienced the same rude and a terrible customer service which only reaffirms the customer service culture of this business. Not only does this reflect so badly on the business, for me it is reflecting badly on their partners like Pinterest, I won the competion because of my work representing underrepresented people, and was told being a small female business this is the kind of businesses Pinterest and Tailwind wanted to promote and support, but by being part of this competition with Pinterest I have been targeted by unethical businesses like Tailwind who we can all clearly see online are aware of the customer complaints on their charging structures and yet choose to do nothing about it so it is clearly deliberate. This relets badly on Pinterest to choose to partner with a business like this. I am a British company they are mean't follow GDPR rules and regulations and they need to remove my card details they can not store them and repeat charge. Tailwind delete my data, delete my account and refund my small business for this charge. You have provided no service, only frustration and disappointment in the platform and Pinterest for partnering with you.