tempramed.comReviews on record for tempramed.com

Reply from tempramed.com· Oct 20, 2026

Muchas gracias por tu reseña!

Reply from tempramed.com· Oct 7, 2026

Hi Kathryn, Thank you so much for this wonderful review! We especially love hearing that VIVI Cap has earned your trust and is convenient enough to fit right into your fanny pack with everything else you need. And knowing that you chose to send two to your son as well means so much to us. Helping people with diabetes protect their insulin simply and confidently, wherever life takes them, is exactly why we created VIVI Cap. Thank you for becoming a believer and for sharing your experience!

Reply from tempramed.com· Oct 7, 2026

Dear Gappan, We’re very sorry to hear about your experience, particularly the issue you experienced with the device while traveling. This is not the experience we want any TempraMed customer to have. VIVI Cap is not a new or experimental concept. The technology has undergone extensive scientific testing, validation and trials to confirm its ability to protect temperature sensitive medication from exposure to damaging temperatures. The product has been used by patients around the world for many years. We would really appreciate the opportunity to look into this personally and make it right. Our customer support team will reach out to you directly so we can understand what happened and work toward a solution. We hope you’ll give us the opportunity to resolve this for you. The TempraMed Team

Reply from tempramed.com· Sep 15, 2026

Thank you for taking the time to share your experience. We are very sorry that the initial support process was frustrating and that it took longer than it should have to reach a member of our team. That is not the experience we want for our customers. We are glad that once you connected with our customer service team, the issue was handled quickly and your replacement was arranged within a few days. We truly appreciate your patience, your recommendation of VIVI, and your confidence in us to order two additional VIVI Med units. Thank you for giving us the opportunity to make things right.

Reply from tempramed.com· Sep 4, 2026

HI Santiago, Thank you so much for the wonderful review and for choosing VIVI Cap for your trip to Vietnam! We are delighted to hear that you appreciate the quality and peace of mind it provides. One important benefit of VIVI Cap is that its temperature protection works continuously without batteries, charging, ice, or refrigeration. The passive technology is always working to help protect your insulin from damaging temperature extremes wherever your travels take you. We hope you have an amazing two weeks in Vietnam and enjoy the freedom of knowing your insulin is protected while you are on the go!

Reply from tempramed.com· Aug 30, 2026

Hi Geoff, Thank you so much for your 5 star review! We’re delighted to hear that VIVI Cap performed so well for you during the UK heatwave. Knowing that your insulin is protected from damaging temperatures can take away one more thing to worry about, and that’s exactly what VIVI Cap is designed to do. Thank you for sharing your experience, and we wish you continued peace of mind wherever you go!

Reply from tempramed.com· Aug 20, 2026

Corey, Thank you so much for your 5 star review. We’re very happy to hear that VIVI is doing exactly what it is designed to do and helping make life with diabetes a little easier. We’re sorry that your delivery took longer than expected, especially after you selected expedited shipping. Our deliveries are handled by independent third party carriers, so unfortunately transit times are outside our direct control. We completely understand the frustration when a delivery does not arrive within the expected timeframe and appreciate you bringing this to our attention. Thank you again for choosing TempraMed and for sharing your experience.