TervisReviews on record for tervis.com

Received NFL 20oz tumbler as gift. Horrible lid slider design! So loose the it shuts when tipped up to drink! Contacted support and they will not send new lid! You have to purchase. The lid design and or quality is as important as the tumbler! Near $40.00....DO NOT PURCHASE!

I have ordered many personalized items from Tervis to give as gifts. Everyone loves pictures of their pets or their kids on their coffee cups. However, I am completely amazed and very dissapointed with the most recent order. In July I ordered a mug, a tumbler and a set of gift tumblers. They didn't arrive but in August I was charged for $117.96. When I went back to my account, I saw that the order had been cancelled by them without ever notifying me. I had "reordered" two items that I had cracked and broken. They said that it is impossible to reorder because it had been too long. They also cancelled my items that were to be wedding gift. I was upset and asked for my money back in August. They have lied and told me on numerous emails that the refund has been sent but as of today, Oct 21, 2026. This has been going on for over 2 months. I want my money back and to be thru with Tervis!

I sent back 5 cups. I went online and got the forms and everything as they said UPS tracking says they received my package. But for some reason, they refuse to replace my cups, said they can’t find my package they can’t find where it was checked into their company. i’ve been dealing with this for almost 2 months now back-and-forth today was the final straw. I’m done arguing with them about what I did sending my package back and what they’re doing to help me absolutely nothing I will never buy any other products ever again.

If they had negative stars y’all would get them. I sent 6 Tervis mugs months and months ago and have not received a replacement or any correspondence from them. Very disappointed since these mugs are not cheap. NO CUSTOMER SERVICE AND NO WAY TO CONTACT YOUR COMPANY.

If negative stars were available, that’s what they’d get. I am trying to place a customized order and the site isn’t taking it. Their customer service line says they don’t accept calls, and the email address says emails won’t be responded to! What’s the point!! What happened Tervis? Very disappointing. Updated 5-27-26 Tervis reached out to me!! Helped me create the customized order I wanted. Hoping all goes well now. Back up to 5 stars!!!

I have used and loved Tervis products for years. However, the slider on the 20oz. lid is a failure. It comes off easily, is difficult to get back on - and the hinged piece breaks off. Further, on some of the lids the air holes in the lid and the slider don’t line up, creating a vacuum and it difficult to drink. DO NOT BUY THE 20 oz. Tumbler unless they change the lids

Reached out to CSR re Failed lid, Failed Coating of the $60 thermos CUP. Got a lot of run around and ridiculous advice which I wasted more money and time following - they said to soak the Lid that turned white from clear in VINEGAR! (compared to Welly brand where I also bought a 3 of thermoses - Welly csr is great and they fixed the issue immediately by replacing the item; so I bought more from them). Tervis I will never buy again! So based on tervis advice I paid for vinegar and spent my time soaking the lid for days - NO change! Their products are SUBPAR quality and no vinegar or run around will change that. I also pointed to failed outer. and Lack of thermal integrity.. WHat I got back was more customer axxuse and page of verbiage that says they do not warranty nothing! and their sxxxxy products are NOT their problem. Its like word vomit- what they sent me is NOT even applicable to the problem of NO thermos integrity, failed side and failed lid! its just BS: thank you for your email. Lids and other accessories are not covered under our Guarantees. If you would like to purchase a new lid, please follow this link: There are two versions of stainless drinkware, our discontinued Legacy tumblers made by the previous company, and our current Tervis Traveler. The discontinued Legacy Stainless Tumbler has the Tervis logo in all lower case letters. The Tervis Traveler has the Tervis logo in all capital letters. If you have a Legacy stainless steel tumbler, these tumblers are not dishwasher safe, as indicated on our Use and Care page linked at the bottom of our website. I will also include the link here: Tervis Use and Care Legacy stainless tumblers are no longer covered under the Guarantee, but when they were, they were covered for thermal performance only. Normal wear and tear including fading, dents, chips and scratches, including peeling, chipping or fading of printed designs was not covered. Please feel free to contact us if you need further assistance. Cheers, Tervis Customer Care CustomerCare tervis com Description automatically generated The Original Insulated Tumbler. Established 1946.

They have a horrible customer service it takes forever to geta a refund for a product you returned and on that was never received. I have been mailing them, and it generally take 5 days or so for them to get back to you. You can wait forever. Its sad the only way you can contact them is the through email.