TeslaRentsReviews on record for teslarents.com

This place sucks so hard. Worst customer service of any business ever. They stole my money and are refusing to speak to me on the phone or do anything about it.

.5 Stars if I could I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documentation, the host couldn’t provide any proof—just made-up charges. Customer support didn’t resolve the issue in a meaningful way, which is concerning for a service that handles variable, usage-based costs. Transparency should be the bare minimum here. They never got the receipts from the host to verify. But is public knowledge that you shouldn’t be charged twice in the same day for “congestion pricing” in NYC. I was. And when asked for receipts they said the host can’t provide them. Great concept and cars, but billing integrity matters. I wouldn’t use them again until they fix this.

Absolutely garbage car, missing parts, had been in an accident. Their customer service strung me along and said they were going to make it right as one thing after another went wrong, and eventually just stopped replying. I disputed the transaction.

Completely awful company. I booked a rental for 2 am when I was expecting to be ready after I arrived in my flight. And I booked and paid for a reservation which they let me pay for and book. And went about my night. Then I realized I miscalculated and was arriving 2 hours sooner than I thought. So I reached out to the company before they closed and no one answered the phone. Ringing and ringing and ringing. When I finally hung up I got a text saying they were busy and I should text. So I text and waited an hour and tried to call back again. This time they were closed. About 20 min later someone text me back. And when I asked to change the time a couple hours before. They told me “there is no one in our verifications team to verify your account and they won’t be in until 9 am. “ so I booked and paid for a vehicle. THEN WAITED HOURS OF WASTED TIME I COULD HAVE USED FINDING A REPUTABLE TRUSTWORTHY COMPANY TO DEAL WITH. INSTEAD OF WASTING TIME WITH THIS COMPANY THE CUSTOMER SERVICE WAS WRETCHED!!! Go to a real company. You’ll regret dealing with these guys.

Horrible company. They say they take out all the bad part of car sharing that Turo has and it’s not true. They say they pre scan the renter NOT TRUE. They say they have ample coverage for damages not true. Multiple occasions where renters decided to park the car somewhere and leave the car and I had to Reposses the car. They said they would reimburse me and they didn’t. They need to be sending tow trucks at their own expense and Reposses cars. The final blow was when one of my cars got into an accident and they promised to pay for the damages in 2-4 bussiness days. Took weeks and weeks of my badgering them for the reimbursement for them to pay. Then a few weeks later another car was rented and crashed. They DO NOT SCREEN RENTERS WELL. They aren’t a reliable legitimate company that I would rely on to a car worth more than $10 on. Don’t trust them and stick to turo. They aren’t better than turo and definitely not worth risking your car on their platform. Turo isn’t great either but at least they respond and will pay when needed and have proper Insurnace coverage.

Do not rent from this company! They keep your $500 deposit although they said there was no damages with the car. I took screenshots of the one time I charged the Tesla for $11 and they charged me $29 on the invoice. There was a maintenance issue with the car that was scheduled on the Tesla app so not sure why they gave me a broken car, had them pick it up because it wasn’t functional and they agreed to fully refund me then suddenly decided not to. I’ve reported them to a BBB, asked to speak to a supervisor and they refuse, currently in a dispute against them with my bank to get my money back.

Stay away from this company! We had booked a car for a day with pickup in Brooklyn. On three different occasions, they changed both the car and the location of our booking. The last time was just half an hour before we were to pick up the car and we were sent to the Bronx. When we got there, we were told that the car was not there, but in Midtown. When we finally got there, it took over 90 minutes to get the car! In total, we spent over 3 hours and $100 in taxi to pick up the car we were going to rent. They just blamed their subcontractors and will not take responsibility for the mistake. We got a small discount, but they would not reimburse the taxi bill after sending us around the city all morning

Update on Teslarents review as of today (07/ 07/2024) I posted a review giving this company one star and see they replied so I’ll take the time to break down each lie from Tesla 1. Teslarents says I’m a 21 year old who used the car for Uber. Explanation: I’m 28 years old and I didn’t even do Uber at the time of the accident., New York is a “no fault” state meaning it don’t matter who’s responsible for the accident. Tesla rents keeps trying to spin the story as if I’m upset about paying for damages when I had full coverage. To this day I never had to pay a single red cent in any damages because I have full coverage. Even Tesla rents confirmed with me through text and email that that my insurance handled everything and I have no costs. 2. Teslarenrs tries to say “our insurance doesn’t cover Uber”. Once again, I have full coverage. I’m not sure why this would even matter. Even after the accident, Tesla rents confirmed with me through text and email that my insurance (geico) is covering everything. Great, so they acknowledge my insurance is covering all the damages but they never return my security deposit. They still kept it lol. Then on my next reservation when I bought their insurance, they refused to let me start the reservation that I spent $1320. I canceled and they didn’t even return that security deposit either. So these are issues stemming from MULTIPLE reservations, not one accident. Lastly the biggest lie. How can I owe $3000 to you? But you’re also admitting I’m doing chargebacks? So which is it? You can’t chargeback on money that never left your account. They can’t even lie properly because it don’t make sense! My last reservation was June 2nd to June 9th. The accident was may 20th. The reservation they didn’t let me start because I bought their insurance? That was booked from may 28-June 11th. So ask yourself, if I owed them money, why was I able to keep renting even after the accident? Notice how they act like there was this big fall out because of the accident but fail to mention the two reservations I booked and paid for right after?’ Right after the accident I booked a reservation that was more than double what the accident cost me. $1320+500 deposit. That’s $1820 just to drive around a car for two weeks. They know damn well I don’t owe them $3000. How can I owe? I can’t even start the reservation until everything is paid for. It’s literally not possible to owe when they charge my card on file before the reservation even starts. For me to even go get the car I had to have already paid the deposit and reservation in full. Lastly, one of the cars from my reservations, I told the owner, “I’ll give you the same money I’m paying in Tesla rents and let’s get off that platform” So while Tesla rents is saying not to rent from me I’m literally at this moment, driving around in a Tesla I originally rented off Tesla rents. Feels great not getting charged 30% extra on charges, $1.50 extra for tolls, and being called a liar? Lastly, to Teslarents, you say every state in the us, but new York isn’t one of them. Go look at New York insurance law and you’ll see the laws you’re in violation of. You’re openly admitting to violating New York insurance law and this is all public info. You don’t have to take my word for it. You can’t claim to hold onto a security deposit as a deductible for an accident because NY STATE ALREADY MANDATES ALL INSURENCE COMPANIES TO PROVIDE 100% COVERAGE TO ALL RENTALS OF 30 DAYS OR LESS. So this entire explanation about me not wanting to pay for damages, notice no where Teslarents states how much these damages are? Because it was fully covered. They just keep the deposit hoping I’m stupid lol. If I’m wrong how come I actually got back one of my security deposits from the chargeback I filed? Half my chargebacks are just security deposits they won’t give back to me. I only got into one accident. What Tesla rents does is they come back later with bogus toll and charge fees but they hold onto your security deposit until you pay the outstanding balance. If you owe them $100 they’ll keep your $500 until you pay the $100 instead of just returning $400 to you. They claim they have to wait days and even up to a week to get till data and charge info like that isn’t instantly traceable. They wait and drag things out hoping you aren’t paying attention to their accounting. They figured since I was renting every week I would slip up and forget. Yall never returned any of my deposits and every reservation after first one there’s charges and till fees they never proved to me where it came from. I had to issue chrgebacks due to bad accounting