Movers & PackersReviews on record for the3movingbrothers.com

Load Bros Movers kept me updated throughout the entire process and made everything feel organized and smooth. They arrived exactly when they said they would and finished right on schedule. Very reliable team — 10/10 service!

I had an absolutely terrible experience with 3 Brothers Moving and Storage. They misrepresented themselves from the beginning, claiming they were a moving company when in fact they are brokers. This critical detail was hidden from me until it was too late. Communication was nearly impossible once they had my belongings. I voiced multiple concerns throughout the process, but they refused to respond or take accountability. To make matters worse, they tried to upcharge me by $2,000 just to release my items—an outrageous bait-and-switch tactic. They also lied about the cubic footage of my items to inflate the price and became aggressive when I questioned them. At one point, I was yelled at for simply asking for clarification. The entire process was stressful, dishonest, and unprofessional from start to finish. I have filed formal complaints with the Federal Motor Carrier Safety Administration (FMCSA) and the Better Business Bureau (BBB) because consumers need to be protected from companies like this. Avoid 3 Brothers Moving and Storage at all costs. They will take advantage of you, lie to you, and leave you feeling helpless. No one should have to go through what I did

They are BROKERS and not the actual Moving company. We hired 3 Brothers Moving & Storage to transport TWO shipments; BOTH had different moving companies and they both did the same SCAM. 1) For the New York to Vegas move, we were charged for 700 cf. The actual was 300cf which we thought was the amount we had but they assured us it was 750 cf. but they gave us a “deal of 700” adding $2000 to our order. Upon unpacking in Las Vegas by the truck's packing lines in the van, it was clear we were exactly at 300 cf. 2) The same issue would have occurred from Vegas to New York, but there was no disputing the size. We were shipping exact-sized bins, which equaled exactly 236.36 cf. They insisted it was much larger than 300 cf and noted that the price we paid, even if it was 300 cf, was too low, and they wouldn’t take it. We could not get in touch with 3 Brothers to remedy while the drivers were onsite. After providing all the evidence they did not admit any wrongdoing and would not provide a refund WITHOUT posting anything negative about our experience and not even a full refund. Legal Claims: 1. Breach of Contract: 3 Brothers breached the contract by failing to perform the agreed-upon transport services without lawful justification. 2. Fraudulent Misrepresentation/Bait and Switch: The demand for additional payment based on a false assertion of exceeding the agreed-upon cubic footage constitutes a fraudulent misrepresentation and a "bait and switch" tactic. 3. Overcharging: Overcharging is considered an unfair or deceptive trade practice and is regulated by the Federal Trade Commission (FTC) 4. Violation of Consumer Review Fairness Act: Any attempt to condition a refund or settlement on a non-disclosure agreement or restriction of our right to provide honest reviews is a violation of the Consumer Review Fairness Act. Undisputable Evidence: 1. Photographs: An image of the bins clearly demonstrates that the shipment does not exceed 300 cubic feet, and photographs of the NY->Vegas shipment in the van with the cf markers clearly showing that ONLY 300 cf was used. 2. Communication Records: Screenshots of calls and text messages documenting our attempts to contact "3 Brothers." 3. Comparative Shipping Rates: Documentation of our FedEx shipping for the same shipment. Note: invoices are available 30 days after shipment. 4. Video Evidence: Video footage from our Nest camera system capturing the entire interaction, including the driver's statements, the supervisor's instructions, and our communication attempts. Also video footage of NY-Vegas uploading of all the equipment. 5. Email Evidence: Customer support from 3 Brothers requesting that if we get a refund that we are not supposed to post anything bad about our experience.

The most unethical moving company we have ever used and we've moved quite a few times, including COVID-19. They lied to us about the entire process process and that they ARE an actual moving broker. Once we realized what was going on, it was too late and they had our personal belongings hostage. Only to be delayed multiple times, countless items broken and additional money that needed to be paid or they wouldn't deliver. All of this with an 18-month old and two dogs. We had to change flights and our move-in date because they kept our belongings 10 days vs. 1 one day. We learned a lot through this experience but NEVER use this so-called company. They should honestly go to jail for what they put us through!

Our experience with this company has been terrible for a number of reasons. First and foremost is the fact that the carrier they subcontracted with to move our possessions (since they are a broker, not the actual carrier) grossly overcharged us, and 3 Brothers has shown little interest in intervening. The original estimate from 3 Brothers to move the contents of our 2 bedroom apartment and 16' PODS container from California to Kentucky was $9,844.00, which significantly undercut their competitors, so we went with them. On the day of the move, the foreman went over everything we owned, and we discussed the PODS, and he and his crew proceeded to take all the items out of our apartment. He had every opportunity to tell us the cost would be higher... by $12,000.00! for a total of 22,000.000. He did not inform us of this adjustment until almost the entire apartment had been emptied. We had already paid the 4,000.00 deposit and had to leave that day, so we were over a barrel and had no other choice but to continue. We later found out that they actually shipped our possessions across country with those of multiple families, which makes the price they charged completely unjustified. American Van Lines, for example, would have charged 25,000.00 for a van dedicated completely to just our items. I tried calling 3 Brothers, and I was told they would call back the next day after getting the paperwork, and they never returned my call. A week later and I still have not been able to speak to any supervisor. I consider this transaction to be legitimately a scam; granted that it was their carrier, they nevertheless should show some concern that their customers have been treated in this fashion. Furthermore, the movers seriously scratched the wood floor of the apartment we had been renting, jeopardizing our security deposit, and not only are the carriers showing no interest in the problem, but 3 Brothers claims it is not responsible since they are only the moving broker. Finally, we cannot get a clear answer from the carrier as to when our possessions will arrive--one person said today, a week later, that our items had not yet left California, and five minutes later another person said the truck was already in Kansas. 3 Brothers also shows no interest in obtaining clear information from their subcontracted company. So the point of all this is, 3 Brothers is not doing much to ensure the companies they work with do not engage in scams and inferior work.

This is there’s company & customer service I’ve ever dealt with , they lie , they give false low estimates, take zero responsibility, virtually no customer service through the whole moving process. Our estimate was $2,250 suddenly prior to delivery went to $3,400 , not to mention false delivery dates given , was a 360 mile trip , took more than a week . Save yourself a headache and under NO CIRCUMSTANCES USE THIS COMPANY, !!!!!! PLEASE

Un desastre! Me cobraron 3 veces mas de lo q dijieron. Son contratietas y me cambiaron la fecha varias veces 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 Bad, bad x 1000. Horrible.

I picked one star cause I can't go… I picked one star cause I can't go less. We got a quote and a four hour window on the last day of the month. We had to be out that day, our Move was 3 miles. Well one guy showed up and said we have a problem. Now it is 3:15 the quote was $1700 for a two bedroom apt. Well it took us one and a half to two hours to get a manager on the phone. Well the manager said it would cost $3800. My wife was at the pick up house dealing with this. the driver was down right mean to her and the manager was no better the customer service was the worst I have ever experienced. So I agreed to the $3800 having no choice because they have you over a barrel. Gets better now they cant do the move because there is only one guy and he is over his hours for the day. Now he wants to come the next day at 6 am so I said fine. again not having any choice. so that evening my wife was concerned about them putting the beds in the second floor bedroom. so we called him at 8 to make sure, and he told us anything over 8 steps is $75 each item. so at this point I told him to sleep in we don't need him. So he says to me I lose my deposit. $750. I ended up getting another company to do the move they were so professional Charged us by the hour and wrapped everything. final bill $980 and $400 tip. Do all the math these guys are Crokes. Date of experience: August 31, 2024