The Bath AuthorityReviews on record for thebathauthority.com

I bought a shower enclosure several years ago. The time has come to replace a few of the gaskets. I emailed them to ask about the availability of these items….. crickets. No product support help whatsoever. I refuse to call; they need to communicate with me in writing.

Workers arrived on time. Removed our old shower and installed a brand-new Walk-in shower in one day. Very courteous and professional. We are very satisfied! Barbara, Newcomerstown, Ohio

Don't get anything from Bath Authority. Rip you off, tear up stuff. They put my shower in 3 times because of bad install. shower door is falling of hinges now. 1/2 gap at bottom and BA doesn't care. gonna have to escalate things I think

It's easier to say what is right; the products that I supplied are the only things that are good. They have done my shower twice and really shoddy; shoddy is a compliment. The shower walls are cheap trash along with a shower pan that is a hazard. They left my bathroom in a shambles with damaged walls and ceiling that have been rough patched and unfinished. There is caulk on my baseboard trim and tile floor. Like I said shoddy is a compliment. I would run away from the bath authority. They have sent three men to examine the bathroom, however no solution has been set forth. This started October 2024 and still not completed.

The installers, Sam and Alyssa Maywood, were very conscientious, dedicated, hardworking, knowledgeable and professional. They treated the bath/shower install as if they were doing their own while they patiently cared about my needs and concerns while offering useful advice.

Nate was awesome at walking us through the whole consultation process. He truly worked so hard to make it work for us and stayed over 2 hours at our house truly making sure we could make this project work for us.

Received a coupon in the mail and gave them a chance. The design process seemed smooth at first and we were excited about the 1-2 day install promised, but multiple changes had to be made once it got to production as there didn't seem to be clear communication between sales and production. The install was ROUGH. They didn't use their own contractor, but subcontracted it out. Multiple parts of the project were done incorrectly and others were not as described. Many parts of the install were not done according to manufacturers instructions. Water lines had leaks. One guy fell (only partially and he was ok thankfully) through the ceiling into our laundry room. We had to call them out MANY times to try and fix the crooked and sloppy install and caulking job, but it usually ended up worse somehow. After weeks of struggle and many no call/no shows and missed promises, we finally decided with Bath Authority that the entire project needed to be started over from scratch. Luckily they did come to the table here and ate the cost of the new parts/labor. When the BA's own contractor came to do the install, they did a good job and we ended up with the shower we wanted. A few peripheral parts of the project (mainly drywall) never got fixed or cleaned up properly and they never offered anything for the month and a half of delay in the project to get it completed instead of the promised 1-2 days. I had to spend a ton of time working with them to get it fixed, move around work trips, and patching things after they "finished". I've been trying to follow up with them after the project with 0 response. If you use them, I would strongly suggest not to let them use a subcontractor hired out, but only their internal team. This was the source of most of the issues. Also, get some things in writing for how to be compensated if they do not live up to their end of the contract.

I couldn't even get through the "Free" consultation with this company. From the time the salesman came to my home, I was told all about how wonderful the company was, how great the products are. After listening to this for over an hour, I was FINALLY able to get a $ estimate. They quoted me a price of $14k, which quickly dropped to $11k after all the "discounts" he was offering. Then he repeatedly pressured me to sign a contract on the spot. When I refused, he doubled- down on his efforts to get me to commit to something I was not comfortable with. He peppered me with questions as to why I wouldn't sign, he asked me repeatedly if I had gotten any other offers, and from whom. When I finally had to be firm about NOT signing a contract, he became ANGRY! He jumped up from my chair in my kitchen, grabbed his tile samples, called me a liar, told me I was rude and then screamed at my partner and I to not call the company to do business with them. I finally asked him to leave my home. I had to ask him more than one time to get out. This was the MOST unprofessional price estimates I have ever gotten in my whole life!! If you like to be screamed at by a stranger in your own home, definitely call this company.