The Hat ProsReviews on record for thehatpros.com

Really wish I had checked here before ordering. Received a confirmation that my order would ship within 48 hours. A week later and the shipment is still showing “label created” and two responses 48 hours apart from the same moron stating shipping would update within 24 hours.

Ordered hats 5/8/24 at the recommendation of their customer service person, didn't get a name. He told me I should try a newly released hat as I was looking to figure out what I wanted before I ordered bulk. After waiting a week and still no hats or communication of any sort, I called. I was told that the hat he talked me into trying was on backorder and they were still holding the rest of my order. I said ok how bout we ship the rest and I need it by Friday. He said ok we will ship it UPS it "should go out today" and you "should receive it Friday". At this I was a little irritated to say the least because last person I spoke to said I "should have it by last Friday" at the very latest Monday MAYBE Tuesday. I told him there shouldn't be any "should be" and that he needed to make sure I got it by Friday. To me this is very reasonable considering I'm already a week out. At this point I could tell he got upset and said I tell you what why don't I just refund your money and cancel your order, we ship 1000's of hats everyday and we can't help we missed your order. Obviously will never order from this company ever again!!!!!!

Perfectly fitted & designed hat. Purchased hats for my company and making the order was a breeze. Everything was on time and great quality. Would definitely recommend.

Excellent customer service! They called me back and help me sort through an order to get exactly what I needed! Insightful, polite and took time to make sure my order suited my needs. Highly recommend!

great and awesome service

Good service

Very easy to work with on custom orders! They can work with you to alter logos and get them exactly how you'd like them to look!

Beautiful cap