Matt WilsonReviews on record for tinstarshootingrange.com

I ordered a Ruger Rifle from Matt and received it in less than a week. I live in Mt Dora, FL. The price and shipping were unbeatable and I was updated several times on the progress of my purchase. I am extremely happy with Matt and his crew and would not hesitate to order another firearm form him. Thanks Matt!

Wanted to order some ammo, came up a $20 ammo shipping fee. Web site says firearms ship free everything else $7.95. Sent message to company and owners response is “move on if you don’t like it “. So I did!

Smooth glitch-free transaction with prompt delivery. The moment you make your purchase also notify your FFL with the required information. I don’t know whether all FFLs do this or not, but mine sends an email or fax to the seller with the information I sent to them (minus the actual FFL) which expedites the transaction. I placed my order with Tin Star on a Thursday after 5PM, so likely they didn’t see it until Friday. Tin Star is closed Sunday and Monday, but on Tuesday there was an email waiting for me from Tin Star confirming my purchase. Following shortly thereafter was an email from Matt Wilson confirming shipping with tracking info. Tin Star offers free shipping, and USPS tracking estimated delivery for Thursday after 9pm, one week after I placed my order. Actual delivery per USPS tracking showed that it was delivered to my FFL on Thursday at 11:30 am on August 25, 2022. My FFL called me Friday morning and I had my order in my hand by 10:00am. Because my FFL is also a small business and extremely busy they ask that customers tracking their orders do not call or stop by immediately upon seeing that their order has been delivered. Like most small businesses they are under a lot of stress, and deserve our support and patience. Thank you Tin Star for the excellent service, and I wish this experience on every customer.

I'm his latest victim. I Should have done a review search here when I saw the web page was off; in that it didn't represent the product being sold. So I thought I would ask him some questions asked for pictures. He showed me everything I wanted to see via email. I agreed to his terms and decided to buy. He shipped it no problems. But when I got the product it wasn't what I ordered. But once the transfer was completed he was tough luck. DON"T HAVE ANY EXPECTATION OF CUSTOMER SERVICE! HE IS A LIAR! Upon further inspection the product was used. There is no way I would believe the positive reviews on this site the way I was treated.

I was hesitant about ordering due to some bad reviews, but I am so glad I gave them a try. I ordered a somewhat hard to find firearm on a Saturday. I received shipping confirmation on Monday (even though they are closed on Monday) and the gun was at my FFL on Wednesday! I was ready to wait for a while for it to ship because if anything went wrong, I was not out anything since I could not find the firearm anywhere else even at a decent price! If you are patient and give them time, you will most likely receive what you ordered (at a great price!). Patience is the key word, show them some respect and things might go a bit better! I will definitely use them again.

Stay away! Should have listened to the MANY other negative reviews. Placed an order for an item that showed as in stock. Shortly after placing the order I noticed the inventory count showed negative one and out of stock. Thought that was odd, so waited awhile longer and then noticed the item had been completely removed from their website. I just wanted to confirm the item I ordered was actually in stock, so I tried calling the following day and was unable to reach anyone after multiple attempts. I then tried emailing, explaining I wasn't in a hurry for shipping, and just wanted to confirm the item was in stock. The owner replied and said "We will be back in the office on Monday and I will be glad to look at it at that time." Monday comes and I hadn't heard from him, so I followed up again. The response I received from the owner was very rude and unprofessional. His response was "Stop!!! We are closed on Sunday and Monday!! Very clear. Why in the world are you so impatient!!" I explained that I was following up because his previous email said "We will be back in the office on Monday and I will be glad to look at it at that time." I even sent him a screenshot of that email. I thought he would recognize his error and apologize. However, he proceeded to double down on his unprofessionalism and emailed me "And again, what is your issue? Why are you so impatient?" Potential Customers: Please take these reviews seriously and never do business with Tin Star Shooting Range! The owner (Matt Wilson) is extremely rude and unprofessional.

I wanted a sig 365 but on backorder. I entered info to be notified when otherwise. A few weeks post, notification came. Gun was available, purchased at a great price point and shipped. I love TS! Will buy from Matt again. (A lot of whiny mo fos out here!) dd

Placed an order for a gun online, received a confirmation email. Was later notified that the gun is not in stock and could not be shipped. What's the point of an online order if customers are permitted to order guns that are not in stock?