TinycraftReviews on record for tinycraft.co

Reply from Tinycraft· Oct 22, 2026

Hi W J Davis, Thank you for sharing your feedback! We’re glad you enjoyed the intricate details and the challenge of completing the kit. We’re sorry that some of the delicate pieces broke while you were removing them from the boards, though. For smaller pieces, we recommend removing them carefully with a craft knife and applying pressure at the connecting points when assembling them to help prevent breakage. We appreciate you sharing your experience and hope you enjoy your finished model! Warm regards, The TinyCraft Team

Reply from Tinycraft· Oct 22, 2026

Hi Kathleen, Thank you for your review! It sounds like you’re having quite an adventure with all those tiny details. We’re glad you started early and hope you get to enjoy the finished model before Christmas! Thank you for sharing your progress with us, and happy building! Warm regards, The TinyCraft Team

Reply from Tinycraft· Oct 22, 2026

Hi Brenda, We’re really sorry to hear about your experience. We understand your frustration, and this isn’t the experience we want for our customers. Our products are manufactured in our own factory, and we ship orders from our US warehouse when stock is available. Due to high demand, some items are temporarily out of stock at our US warehouse, with restocking expected in early November. Once restocked, these items will ship from the US warehouse again. Our usual delivery estimate is 4 to 7 business days, excluding weekends and local holidays, although courier delays can sometimes occur. We’re sorry for the inconvenience this has caused. For delicate pieces, we recommend carefully removing them using the tips of scissors if needed and holding them close to the joint when connecting them, rather than pressing in the centre, as this can help reduce breakage. Regarding instructions our support team can guide you through any difficulties with your build. Our customer support team has already been in contact with you and arranged replacement parts to address the issues you reported. We genuinely want to help resolve your concerns, and our team has been doing its best to find a solution for you. If there are still outstanding issues, please continue working with our support team by email so they can review your case and see what more can be done. We truly want to make things right for you. Warm regards, The TinyCraft Team

Reply from Tinycraft· Oct 20, 2026

Hi Wendy, Thank you for your lovely review! We’re so glad your first project was such an enjoyable experience and that the instructions were easy to follow. It’s lovely to know everyone loves your finished creation. Thank you for your support! Warm regards, The TinyCraft Team

Reply from Tinycraft· Oct 20, 2026

Hi Jim, Thank you for your kind review! We’re so glad you enjoyed building the Enchanted Castle and found it challenging in just the right way. We appreciate your support and hope you enjoy your next project just as much! Warm regards, The TinyCraft Team

Reply from Tinycraft· Oct 16, 2026

Hi Pat, We’re really sorry that your experience with both kits. This is not the experience we want our customers to have. As these are detailed DIY projects with lots of tiny pieces, they can take a little patience. We recommend reading through the manual first and then following the steps slowly as you build. If a small wooden piece is difficult to remove, a craft knife can help. When fitting pieces together, try applying pressure directly at the joining points rather than pushing from the centre or top, as this can help reduce the risk of breakage. We always want our customers to have a good experience, and we’d appreciate the chance to help with the issues you’ve described. Please email [email protected] with your order number and details of the problems so our team will review everything and do their best to help resolve your concerns. Thank you for your patience. Warm regards, The TinyCraft Team