TNUTZReviews on record for tnutz.com

Their customer service is almost non-existent. I have had an order in "processing" for over 3 weeks. The suggest processing should take 7 business days max. I have not been able to get in touch with anyone who will answer my questions about the expected delivery date.

We ordered the profiles and after waiting two weeks, we contacted the company to ask when the order would ship and were told the material was out of stock but expected the next week or so. When we followed up again, we were told the material had been anodized and would arrive the next week. Two weeks later, they said they had run out of stock again before they could fulfill our order—and, once again, promised it would arrive ... you guessed it - next week. It has now been over a month, and they continue pushing the date back. At this point, any savings we may have received are irrelevant because of how much time we have wasted. Customer support does not appear concerned and simply repeats, “Sorry, it’s coming next week.” Throughout this entire time, the company never marked the profiles as out of stock on its website. It also continues to prominently advertise a processing time of 5–7 business days, which is clearly misleading when they do not have the material available to fulfill orders.

My order has been lost in shipping for 5 days. I called Tnutz during business hours to politely request a replacement order because the situation is time sensitive. The person answering the call got very snarky with me because he was annoyed that I called while he was driving. No apology about the missing package or anything. Absolutely unacceptable way to handle a customer service call, and very rude. Tnutz is refusing to rush a replacement order because they don't think they can get it done in one week, although the order is not even very big. Tnutz is asking me to wait even longer in case the package comes, even though UPS told me it was time for the seller to initiate an investigation because the package is lost.

Their customer service apparently had gotten very bad and became untrustworthy. I was trying to return a order. I places the yesterday and change my mind and so email them last night so that they see in morning. I want to cancel my order and they ask for a order number so give first thing this morning. Got this email back form them Sorry but the extrusions have been cut already so we can not cancel them at this point.

I made a purchase on September 10th, it is now September 22nd, and my order still hasn't shipped, despite receiving an email with a tracking number on September 17th. USPS Still says its awaiting item. I would suggest NO ONE to order from this business.

I reached out to Tnutz regarding a damaged item I received and requested a replacement. Instead of addressing the issue or offering a solution, their response was to ask for a picture of the box along with the damaged item, saying they needed it to file a claim with UPS—no mention at all of a replacement or refund. It felt like they were more concerned about their claim with UPS than actually helping their customer. I paid for the item, it arrived damaged, and instead of standing behind their product or offering a timely resolution, they pushed the burden onto me. Extremely poor customer service and zero accountability. Would not recommend based on this experience

Their customer service apparently had gotten very bad and became untrustworthy. Ordered some T-slot extrusion from them on december 28, 2024. Billed right away as usual. Received tracking info from them in the first week in Jan 2025 however when i clicked on tracking # there was some nonsense about "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package." Using Tnutz's chat feature i Spoke with someone by the name of Robert whom claimned that the package was picked up but UPS could be having technical issues and to give it a few more days.🤨 My patience is very thin when it comes to delays in online transactions. I dont play around and as soon as i detect suspicious activity i always communicate with the seller my time frame for a resolution before i file a claim with my credit card provider. I checked the tracking # a few more days and kept getting the same message. I called UPS customer service and spoke with someone their that said he sees the same message i see. He said anytime UPS picks up a shipment they always provider a pickup number to the shipper that starts with 29. He said to ask Tnutz about that pickup number. Contacted Robert whom totally evaded my question about the UPS pickup number. After a few more communication he sent me an email on Jan 7, 2025 that Anna Antonucci, Senior Account Manager at UPS location 6975 Northern Blvd, East Syracuse, NY 13057 was working on a resolution. During this time Robert becamed extremely unprofessional so i ended up sending him an email on Jan 8, 2025 that i had file a claim with my credit card provider and on on Jan 10, 2025 they officially started the dispute. On Jan 8, 2025 i received an email done via group communtion with Robert and the So called UPS Senior Account Manager Anna Antonucci that they have been unable to locate the package and that they will be monitoring the situations. At this point my imagination was rolling big time and literally started thinking that Anna Antonoucci could possibly be made up.(lol) Shortly after i got my money back the package showed up in Januray. For an order that was heavy it was poorly packaged. Pass orders were always package well with hard angle cardboard protectors on the edges of the T-slot extrusions. This order had zero angle hard cardboard edge protectors and the cardboard box itself was grossly inadequate for that sorta weight. Almost all the extrusions had dents and scratches on them. They tried to argue that the packaging was adequate so i sent an unboxing video and images that prove otherwise. They sent a return lable and the package was returned back to them in the same manner i received it. I suspected they shipped some of the extrusions with known damages based on the location of the dents and scratches. Recommendation: Make sure to use a credit card with these guys and dont hesitate to file a credit card dispute if you suspect something is up. Have someone assist you with unboxing videos and take pictures. Based on my experience i suggest signature required delivery if you wont be home.

There website says "order processing is 5-7 business days." I'm on day 17 and my order hasn't shipped. They gave me a tracking number a week ago, and sent an email that the order was shipped. USPS tracking says they are still waiting on the package. I would consider another company.