Torro OffroadReviews on record for torro-offroad.com

Not one thing didn’t break. Most importantly the latches that hold it closed. They repeatedly failed. Keys broke. Shocks that push it up failed. Trim fell off. Switch didn’t work for lights. Top warped and sunk traveling through Moab.

Their partnership with having a 0% interest for 6mths was actually not accurate. Have a credit score of over 800 and was told my rate would be over 15%. Corey had no resolution and stopped correspondence. Decided to give then a chance and bought the tent. It was during Covid so everything was delayed. Many people experienced a 6mth+ wait. We were pleasantly surprised when ours randomly showed up after only a month, probably due to someone else's cancelation. Like others, there were no keys. Little return comms but we eventually got a set. The tent is great. We were fortunate to not have a damaged unit. If they can get their customer service and warranty figured out, they stand a decent chance.

6 months Of waiting. Arrived damaged and with no keys. Terrible contact. No support. The shell got wave already and lost the shape. No support. No warranty in fact!!! Corey and his thief crew are silent!!! $4000.00 in garbage. They public fake reviews on instagram, FB and i other websites using pics without permission of the owners. We have support group on FB for all of the customers who have problem and they get caught with TORRO and left with they problems themselves. You can see how many of us!!! FB name: Torro Verified Customer

Product is good. Customer service is the worst I’ve ever seen. I would never buy anything from this business again.

Great quality

My RTT is Badass and the Torro Offroad customer service can’t be beat. This thing is well built and I feel is going to last me a long time. Thanks Torro Offroad Team 🤘🏼

I wish there was a way to split this review between the product itself, and the company selling it, but there isn't. The T/O Skylux RTT is a clone of several other better known, more expensive tents in the market today. While I received my tent (damaged!) in about 15 weeks and missing keys, it appears to be of very decent quality for a Chinese-made product. I will have to spend some time and money to fix the damaged railing and some odds and ends often associated with the lack of QC in Chinese-made products, but the canvas, zippers, and some of the hardware appears to be decent-to-good quality. It looks good, and the colors are bright. The rain fly appears a good fit and feel, and while we have not experienced any rain yet, we did get hammered with severe winds and it held up well. I was impressed, as I expected it to blow away. The two "locks" included are very cheap and inadequate for a tent set up like this, and are more like a latch, than a lock; the two velcro straps are short but appear to reach its intended goal of keeping the tent closed at highway speeds. The mattress is very firm, and the included LED light strip is very finicky; sometimes it works, sometimes it doesn't. The big problem isn't the tent itself, but the fact that you can only get this particular tent from this "company". It's a start up type company, and by its own advertising, a family business run by 3 or 4-people; Torro Offroad's business model is to drop ship tents to your door (for free) from China, arriving through California's Long Beach port. After several serious shipping delays and mounting customer pressure and complaints, the company stopped replying to my emails, and eventually run into some problems with Shopify and then took down its own Facebook page. The company eventually responded to my request for keys (yes, it arrived locked with no keys!), but never responded to my requests for help in reference to the damage to the tent and how to make it right. They simply ignored me. If I had to do it over, I'd spend the bigger money for the big daddy of them all, the Korean-made IKamper2.0; or for a little cheaper options, the RoofNest or TuffStuff AlphaI. I'm SURE they do have some issues also, but I know first hand these companies offer strong support. This was my own first-hsnd experience and it might be different than yours, but do your own research and reach your own conclusions. I think I like the tent, but the company.... not so much.

Very happy with the product. The shipping left much to be desired.