TouchSuiteReviews on record for touchsuite.com

Michael went above and beyond to get us back up and running Our card processing went down completely, every transaction declining. Michael picked up his cell phone well after hours to help us, then followed up first thing the next morning and kept at it until he found the fix (reboarding our account with the processor). His timely responses and willingness to go the extra mile are ultimately what got us back in business. Great communication the whole way through. Thanks Michael!

We run medical clinics in several locations across Florida and North Carolina, and managing payment processing across all of them used to take up a lot of our time. Michael at TouchSuite changed that for us. Michael built a centralized management system that lets us oversee the TouchSuite gateway for every one of our locations from one place. It has saved us a huge amount of time, and getting to the information we need is now fast and easy. He put a lot of work into getting it right for us, and he did it while also helping us with several other issues at the same time. His customer service is the best we've had from any vendor. Whenever I bring Michael a problem, he responds quickly and goes the extra mile to make sure it's fully resolved, not just patched. He has helped us through complicated billing questions and detailed technical configurations, and every time he stayed with it until it was done right. We enjoy working with Michael and the whole TouchSuite team. They know their products, they care about their customers, and they follow through. We highly recommend TouchSuite as a payment processor, and if you get the chance to work with Michael, you're in good hands. Joe, Director of IT

KELLY WAS A HUGE HELP!!!!

TouchSuite and Fiserv keep blaming each other and seem completely unaware of what is happening. My funds have been held for nearly a month with no valid explanation. Every time I contact support, I get a different answer. No one takes responsibility, and no one provides a clear payout date.. If you value your business and cash flow, stay away from this company‼️ ⭐⭐⭐⭐⭐ → 1 Star

I was thoroughly impressed with Michael going above and beyond to help me resolve the socket error issue we were experiencing with our FD150. He patiently walked me through step-by-step troubleshooting multiple times. He explained everything clearly. He got us a new terminal sent out right away, and had a temporary portal up and running for us within minutes. He was polite, pleasant, and a pleasure to work with.

Quick, concise answers. Jeremy answered all the questions he could very quickly & anything that he couldn't he found the answer & got back to me right away. He made solving my problems less stressful.

Kelly Keith stayed in touch with me while she was researching my issue then once she found the cause, she provided me the info. She was awesome to work with.

Kelly Keith was great to work with, she went over and beyond to help ‼️