Trainz.comReviews on record for trainz.com

I had an account for a couple of years and during that time I paid for the private car membership for an opportunity to purchase new items before non members. While on their website I selected a couple of items to be put in my shopping cart and continued shopping going to the checkout after about 15 minutes only to find the items had been sold out of my cart. I called and explained what happened to a service rep who explained to me their system was set up that way. What an audacious way to run a business I immediately canceled my membership and will NEVER do business with them again. This review IS ABSOLUTELY ACCURATE.

Last two orders were not packed correctly, they do not seem to care anymore! Ive gotten broken trains for the last time! I will not be using them in the future.

UPDATE….. Trainz.com has Resolved the issue! Satisfaction Received… sent me a used train they claimed was new, surprise it wasn’t … Front head light doesn’t work. Replaced DCC board with a used one I had on hand, plus a good cleaning,,, all is well now… And they refunded 20% of my purchase price….

People who run this place are moo runs. They advertise Ross and GarGrave curved o-27 track but are too lazy to actually figure out the diameter so you don't actually know what you are ordering. Really a poorly ran/organized business.

Received a shipment of layout wiring without realizing that it was Marklin very large gauge wire for their 1 gauge trains. It looked like regular HO wire in the photographs. Trainz sent a refund and told me to keep the wire. Now maybe I need a guage 1 system to go along with it.

Twice I received damaged items due to inadequate packaging. Wrap it in some paper and toss it in the box. When I order an item, I pay for it immediately. I expect to receive a properly packaged item in good condition. After discussing this with customer service they left me with the impression they really don't care if you're unhappy and won't be purchasing again. I had to ask for a partial refund that my requested amount was denied.

Within the last six months, their ratings on inventory has been completely inaccurate. A MINT rating has broken items, spray paint and glue all over the accessory. They said items are functional but when you test them when received, they don't function. They are good about returns but 90% of the items, it appears they don't even check or look. Their ratings are so far off. Like new should be good, Good should be Fair, etc. Make sure you test and open your items the day you get them. Disappointing..they used to be better and more accurate. Drastically have gone down hill.

Just ordered over 100 dollars of parts to complete some repairs which also needed parts that I bought last year to have on hand. The parts that I bought before were not made right and not usable. I was told that because they were from an older order that Trainz would not do anything about it. So you just lost another customer. Plenty of other parts dealers out there.