TraxxasReviews on record for traxxas.com

Ordering directly from Traxxas has been unnecessarily frustrating. My first order was randomly cancelled, and when I called, customer service couldn’t even tell me why. They suggested it may have been because my billing and shipping addresses were different, except they were the same. I reordered, and now their shipping restrictions won’t allow UPS to hold my package at an Access Point, change the delivery date, or make any useful delivery changes. I work during normal delivery hours, and Traxxas told me they cannot change anything for “security reasons” and would rather have UPS return the package and refund me. Their ordering and shipping policies are ridiculous. I’ll buy Traxxas products from another retailer from now on.

placed order for $260 eventually received an e mail order has been canceled, no explanation. I called hoping to find out why canceled and a refund. 3 calls each time they picked up and either disconnected or hung up.. I then attempted chat you can type message hit send, eventually it will return an error message stating internet is down. my internet is on line. I assume they are not the only outlet for item I wanted so I'll shop around, while they have similar items they did not offer a replacement or alternative to my purchase. but going forward I will not purchase anything branded Traxxas.

get this, recently bought a new trx4 with the red blazer body played with it outside for maybe 30 minutes brought it inside charged the battery, cleaned the truck and left it alone, later today i try to play with the truck, ABOUSLTLY will not bind. called customer service because i caught wind that they are pretty helpful..... yeahhh not this time. i explained my problem to the person and he sounded very annoyed to even answer the phone and during the conversation he was very poor in offering help, like excuse me yall are the company of the product. he later proceeded to tell me they the batteries i've just bought and taken out of the packaging must be bad, mind yall i bought a 12 back of battery's and the remote takes 4 of em, is no way in hell all 12 battery's are duds but i didn't let the ruin the conversation i tried asking some troubleshooting questions like, if i needed to replace something where should i start yeah no...... he sounded absolutely just miserable talking like he ready to be off the phone and basically said take it to a hobby shop, like i understand we are over the phone and it's not much help as is but cmon man do better, yalls products are so fun to play with but are just so poorly built or customer service just is god awful.

Stupidly bought a TRX6 Hauler here in the UK and straight out of the box the electrics failed, 2 servo's failed within 2 days and the super duper Traxxarse lighting system burnt out. All this even before I drove it outside. Traxxarse customer service is disgusting towards UK people as they do not care to help one tiny bit, they should not be allowed to sell products over here full stop. Take your overpriced plastic and failed electronics back to the states please. I have wasted alot of money and now own a giant plastic paper weight. STAY CLEAR OF TRAXXARSE PRODUCTS. Check out all the other amazing RC companies out there and STOP jumping on the TRAXXARSE YOUTUBERS INFLUENCER BANDWAGON

Absolute garbage company with non-existent customer support. I spent $1,000 on an RC car as a gift for my father. It was completely defective and did not work straight out of the box. I spent six months trying to contact customer service, the place of purchase, and anyone who could help, and Traxxas completely ignored every single attempt. A $1,000 machine has done nothing but sit dead in a corner for a year and a half. Do not waste your money on this trash brand unless you are sponsored by them, because they do not support the expensive junk they sell."If I could put negative stars, I would

Terrible, bought a Sledge and it came in 1/6/2026 and played with it on the 7th and after the second day a piece of the spur teeth came out and pinion gear came out also..no bashing, just straight up in the pavement playing and thats the result, a broken spur.

Customer support hung up on me. Anyone to purchase from this company should beware. Also support hours claim open 7 days and that is not accurate. Not a good company and certainly won't get any business or praise from me. Very unhappy. On a good note I have a proboat and haven't had to reach out to them. Guess it's going on the shelf or burn pit.

You all to me help when I need it belive me I've called always good to me they have walked me threw some stuff i don't have any complaints my trx body was damaged I got it home it was not hobby store fault I called traxxas sent me a brand new body and told me to keep the damaged one yah so come on man !!! Thank you traxxas