Troubadour GoodsReviews on record for troubadourgoods.com

Premium bag, pocket that can't hold a bottle Bought the Apex Compact Backpack in 2023. The exterior pocket can't securely hold a standard 24oz water bottle — it tips forward and falls out during normal use. Filed a warranty claim with photos under their 5-year guarantee. Their response: the pocket is "working as designed," and they suggested I buy a smaller bottle instead. A premium-priced bag whose bottle pocket only works with a narrow set of tumblers isn't functional design, and "working as designed" isn't a remedy — it's an admission the design fails at its job. Still waiting on a real resolution.

Bag came in damaged. AI kept sending me to the a digital platform. Very disappointed for this price point I would expect better quality control or white glove service. I purchased the all leather bag. Maybe the other bags are better quality. My fav was I had to pay for shipping both ways for a defective bag. Ugh.

Issue sorted and very happy customer - great rucksack...

Incredible bag.Only received it yesterday and I now know the difference between a good backpack for work vs. a rubbish one. This is incredibly sturdy, comfortable and smartly designed.

I purchased the Apex 3.0 backpack in January 2025 and recently noticed some issues with the external fabric. I raised this with May in customer service one evening and less than 1½ hours later, the matter was resolved, with a replacement product on order under warranty. I always judge a company, not by the issue itself, but how they deal with problems and I could not recommend Troubadour highly enough in this regard.

Amazing customer service

I liked the bag but the customer service wasn't good. i asked to change the color of the bag literally hours after the order was made, and days before it was processed. while i was discussing with them the new color options, i get a notice that the bag was shipped. i never heard from customer service again.

Great Back-pack and super customer services.