Choose a row to list only the reviews with that rating.
Ratings by aspect
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
The entry for Ultra E-Bikes
Ultra E-Bikes is a customer-centered electric bike company that offers premium electric bikes for trails, hunting, commuting, and personal fitness. Spearheaded by enthusiastic bike lovers, Ultra E-Bikes is a you-oriented company that exceeds our customers' expectations.
Register summary for Ultra E-Bikes (ultraebikes.com): 25 published reviews, rated 4.6 out of 5 on average.
Quick response, and when I wasn’t sure why my bike wasn’t shipping, they physically called me. They reassured me that, it would be on the way very soon. 2 days later I got my bike.
Filed by Manuel C.
Reply from Ultra E-Bikes· Apr 8, 2024
Hi Manuel,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our quick response and personal follow-up gave you reassurance about your bike’s delivery. Enjoy your new bike, and please don’t hesitate to reach out if you need anything else.
Ultra E-Bikes Team
Filed
I didn’t get the color that I picked
I didn’t get the color that I picked. If it wasn’t in stock I should’ve gotten and email or something regarding to the color that I pick was not in stock at the time. What a waste of money for something that you wanted but don’t get it. These are expensive. But overall the bike is good it was just that little situation that I was kinda upset about when I opened the box.
Filed by Yana
Reply from Ultra E-Bikes· Mar 21, 2024
Dear Yana,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the color of the bike you received did not match your selection. We understand how disappointing it can be, especially when expectations are not met, and more so when it concerns something as personal as the color of a product you’ve been looking forward to.
We strive to ensure all our customers receive the exact products they order, and your situation shows that we have areas to improve. I apologize for the lack of communication regarding the stock availability of your chosen color. We should have reached out to you directly to discuss alternative options before shipping your order.
Although I’m glad to hear that you find the bike overall satisfactory, I recognize that the color issue has marred your experience. We would like to rectify this. Please reach out to us directly at [email protected], and we’ll work with you to resolve this matter to your satisfaction.
Thank you for your feedback—it helps us improve our service. We value your business and hope to resolve this issue so you can enjoy your bike to the fullest.
Warm regards,
Marina M.
Customer Experience Team
Filed
Great service
Shipping etc everything
Filed by SAMUEL G.
Reply from Ultra E-Bikes· Jan 2, 2024
Thank you for the 5-star review Samuel! We’re thrilled to hear that you were satisfied with our shipping and overall service. Thank you for trusting us with your e-bike purchase!
Filed
The Anti-Ultra E-Bike
Received the product with a broken battery, malfunctioning gears, a broken hand throttle, and a scratched screen.
The screen is not a big deal. However, you could have assumed it would come unscratched and/or with a protective layer installed.
Pertaining to the battery, I had to duct tape it to the bike in order to hold it in place. They offered me $20 dollars as a comp for the defective battery, that was delivered that way. Further, I hit 150 miles on the bike and the battery life is virtually non-existent. Within a mile maybe two, the batter meter will drop to 2 bars and then jumps around from there. The first week I did get about 25-29 miles per charge. With that in mind, you would think at 150 miles of use, I would have charged the bike no more than 6 times. i.e. 150/6 is 25. I've had to charge this bike at least 15 times to reach 150 miles. Recharge time is unknown; at times it takes 6-8 hours other times it takes 1 hour. With the battery aspect in mind, this bike will soon be a $1000+ bicycle that doesn't perform at that level. i.e. shocks, rims, gears, crank, brakes.
Note: the weight of the bike is around 50 lbs.
Replacement batteries are over $350... and there is much resistance, so much so, you wouldn't be able to ride the bike "normally" without a battery. If you wanted an exercise bike with resistance; this is the exact bike you would want to buy.
For the gears, I was sent a "How-to" to adjust the gears and although they are not working a 100% (I have 6 instead of 7 gears) I can still use the bike.
The throttle is still broken and I have not heard anything back from the company for about 2.5 - 3 weeks.
Note: I had purchased the extended warranty
Note: I did have a flat tire in the first week. They did send me a new tube about a week later since I had multiple concerns upon receipt of the bike.
Note: I've only had this bike for a little over a month.
Expect to buy 4-6 batteries per year, on the low end, if you use this bike daily.
Keep this in mind: 4 x $350 = $1400 and the bike is listed for $999...
EDIT: I'm now getting less than 7 miles per charge. I still haven't heard from support about the damaged or defective parts.
Filed by Kevin J.
Reply from Ultra E-Bikes· Jun 4, 2023
Hello Kevin. Thank you for taking the time to share your detailed review. We're truly sorry to hear about your recent experience with your Ecotric Leopard. We'd like to rectify this situation as soon as possible as your satisfaction is very important to us and we sincerely apologize for any inconvenience you've experienced.
Firstly, please allow us to apologize for the condition of the product upon delivery. It is unacceptable for our products to arrive in such a state and we take your feedback very seriously. Our Quality Assurance team will conduct an investigation to prevent future instances like this.
Regarding the battery, it seems that the issue is more complex than initially assessed and a $20 comp might not cover the inconvenience. We are happy to expedite a new battery for you at no extra cost given the recurring issues you've encountered. Moreover, we'll ensure a rigorous check of the replacement to guarantee it meets our high-quality standards.
We also appreciate your patience in attempting to fix the gears yourself. However, if they're not working at their full capacity, we want to offer our assistance. Our technical team can guide you through the process over a video call or, we can arrange for a local technician to assist you at our cost.
Concerning the throttle, we understand your frustration about not having received a response yet. This delay is not up to our standards and we will look into the matter internally and make the necessary corrections with our Customer Service Team effective immediately. In the meantime, a replacement will be shipped out to you.
You mentioned purchasing the extended warranty. With this, you would be covered for any defects and repairs necessary, including the replacement battery and throttle.
Our customer service team will be reaching out to you within the next 24-48 hours to resolve these issues to your satisfaction. Again, we're deeply sorry for the inconvenience and we're dedicated to making this right.
Thank you again for bringing these issues to our attention.
Filed
Quick shipping for my quality bike rack
Quick shipping for my quality bike rack
Filed by Cynthia K.
Reply from Ultra E-Bikes· Oct 3, 2022
Thank you for choosing to shop with us, Cynthia! We're glad to hear that you're pleased with your purchase and that it arrived quickly. Thank you again for choosing Ultra E-Bikes, and we hope to serve you in the future.
Filed
Good and efficient and communication…
Good and efficient and communication was great
Filed by Kathryn M.
Reply from Ultra E-Bikes· Sep 14, 2022
Thank you for your review, Kathryn! We're glad to hear that you had a great experience and our communication was up to par. Thank you again for your business and kind words.
Filed
It made a huge difference when you can…
It made a huge difference when you can talk to a member of this company and can ask questions about there bikes. I bought my first e bike off Amazon switch was a huge mistake. I had issues with the bike the company didn’t want to help or to make this right. I got into e bikes to help with my therapy. I had a bad knee injury. The e bike made it easy for me to build up my strength. Now the only mistake I made was not getting a bike from you guys from the start.
Filed by Sam W.
Reply from Ultra E-Bikes· Aug 13, 2022
Hi Sam, thanks for your kind words about our company and products! We're glad to hear that you've found our bikes helpful for your therapy and that you're enjoying riding. It sounds like you made a wise decision in purchasing from us and we appreciate your business. If you have any questions or need assistance with your bike, please don't hesitate to reach out to us. We're always happy to help!
Filed
E bike review
I love this bike. I use it to travel to and from work. Highly recommend to anyone thinking of purchasing one. Great gas saver!!! Lol it’s electric.
Filed by pedro C.
Reply from Ultra E-Bikes· Aug 13, 2022
Thank you for your review, Pedro! We're so glad to hear that you're enjoying your e-bike and find it helpful for travelling to and from work. Thank you for recommending our product and we hope you have many happy miles ahead of you.
