UnidragonReviews on record for unidragon.com

We bought about 6 of these for our father. One of them was all peeled off with little circles of white on the picture, where the color was missing. Unidragon would not replace because we didn't have proof of purchase. It was definitely Unidragon, seems kind of shabby for such an expensive puzzle.

the puzzles are great, but the service is terrible i bought a good bunch of puzzles (150-200$) to get the bonus puzzles, never received the puzzles, even tho i talked to customer support they keep saying its been delivered while it has not i also live in the forest, so there's no thieves

Website doesn’t work correctly. I clicked on the puzzle and size that I wanted for two puzzles. I wanted the king size on both puzzles. But when I added to cart the site changed the size to small. I didn’t realize until delivery. Now customer service is awful awful awful trying to exchange them

I couldnt agree more with all those bad revievs.Im still waiting for puzzle i ordered in the end of november. Their customer service is a disaster.It looks they are busy with sending so many emails with deals and offers and totally dont bother to answer your questions and helpand support your otder. Something wrong happened with this company.I have few products,but this one will be definitely the last one.

J’ai des puzzles de cette marque depuis longtemps et je dois avoir la quasi-totalité de la collection sur les animaux dont j’apprécie la qualité et soin des produits. Dernièrement j’ai passé une commande importante des puzzles en KS et RS via le site pour éviter les contrefaçons vu le prix de ces tailles, et j’ai eu la mauvaise surprise de recevoir seulement la moitié des puzzles neufs! (puzzles sous blister et dans une boîte en carton impeccable ) Les autres étaient en fait des retours des plateformes de vente telles Amazon ou autres! ( Etiquettes de la plateforme collées au dos de la boîte du puzzle, ps très discret …) Facile à comprendre ce qui se passe vu le délai de retour sur ces plateformes, les puzzles sont achetés , faits et retournés ensuite par des acheteurs peu honnêtes à la plate-forme qui les renvoie à son tour au fournisseur . Sauf que ce dernier se contente juste de mettre grossièrement du scotch sur la boîte extérieure avant de les remettre en vente comme les neufs sans même vérifier si ils sont complets ou en bon état ! Pour preuve ceux que j’ai reçus et dont les boites en carton étaient rafistolées avaient des pièces abîmées aux coins et bords , typique quand les puzzles sont faits et refais… Service client contacté mais non réactif avec toujours les mêmes questions pour jouer la montre et faire passer le délai de retour… bref déplorable quand on voit le prix des puzzles et tous les affirmations de qualités/service sur leur site !

What a sad affair ... three weeks after I ordered a jigsaw I started to enquire and was told there was a problem with carrier. When I enquired more, I was told it hadn't shipped. I was offered a refund, but wanted to get to the bottom of it, asking for company details in every email. Eventually I gave up and accepted the refund, still no company details or telephone number. The name on the email is in Russian letters ...

Have sent two requests for help in replacing a missing piece of the Gentle Lynx. Finished the puzzle but one piece is missing. What a letdown...and emailing them has resulted in nothing more than an automated response telling me all operators are busy and my problem will be addressed asap.

All in all, i am satisfied, i have 4 big puzzles of this brand and they are indeed impressive. But If you leave a bad review on their website, they dont display it, which is completely dishonest. My main concerns were that their box no longer close after a very short time because the material they are made of wears out very quickly. Also, the paint of the puzzle can flake off.