Universal CyclesReviews on record for universalcycles.com

If I could do zero star I would. Worst customer service experience ever. Doesn’t ship if billing address is different than shipping address. And rather than working out a solution or telling you before you place an order than the two must match. They will cancel your order instead!

Not been for a long time after asking for a frame to be resprayed matt black only to get it back gloss black, cos apparently it looks better, but also he fitted his own decals that I hadn’t asked for because I had decals from the original maker to put on myself And I also gave him a Campagnolo Chorus heaset which he claimed wouldn’t fit so fitted another but then when I went to collect it he claimed that I had never left one to be fitted. Funny after calling me to tell me that it apparently wouldn’t fit. Although I found that odd at the time

Excellent service, great return policy, fast responses. Very pleased.

Ordered a shifter and brake lever from Universal and the processing and shipping was painfully slow. Once the parts were installed on the bike, noticed the shifter was not working properly. Started a return and the service rep tells me the parts had to be “uninstalled” for them to accept a return and that I should deal directly with the manufacturer of the part for a warranty issue. Keep in mind that this was all within the 30 day return policy. Take your business elsewhere knowing the return policy will always be better than Universal’s

UC has been working very well for me for a number of years now. Great selections and descriptions on the website. Easy to navigate. You know immediately if in stock. And with free shipping, my last order was at my door in 24 hours!

Universal Cycles has a very poor return policy: NO RETURNES ON USED ITEMS. How the hell are we supposed to try something if we can't return it. For that reason alone I won't be shopping there again.

Very poor customer service. We received as a gift one of the products from this store, unfortunately it didn’t work for us and I was trying to return it. Accidentally I recycled the original box, so I shipped it nicely packaged plain box. They would not accept my return and would not even give me credit towards other items. I get it, it says on their policy that original package needed for refund, but I don’t understand why they couldn’t sell this product as open box or something?! Will never shop there again.

I reported to Universal Cycles that the Gusset Lofty seatpost that I bought from them 3 years ago broke in half just below the saddle clamp, luckily it did not cause me to crash. They may not notify their customers that bought this seatpost, but hopefully they do. From their staff member R. "Sorry to hear that your seatpost broke! Glad to hear that it wasn’t as catastrophic as it could have been. Unfortunately, Gusset's warranty policy is two years again(st) defects in materials and/or workmanship from date of purchase. You ordered your post on May 4, 2021, so that window has already closed. Thanks R." If you bought this seatpost, send it to the recycle bin.