Universal Windows DirectReviews on record for universalwindowsdirect.com

Lots of promises No.follow thru had some windows last year 2025. Wanted tax write off ,could not help I was told the info from government not available so I had to eat the $600. Had damage to gasket on bottom of door,sent pictures(they got them) they have not tried to respond,

If I could leave a 0 star i would. Rude people. Never showed up for my install. Contacting my attorney, They can keep their windows. Scary thought if they can't find better people to speak to, And show up for appointments to install. 4 hours late and still waiting. Talked to 6 people nobody can give me a answer. But they sure did for over$7000. Deposit ok now they show up how do I show pictures of the workman ship? What a horrible mess

Our Universal Window Direct rep is Bryce B. He came to our home on a holiday, he was respectful, courteous, and helpful. Bryce explained everything and answered all our questions. If you need any of the products of Universal Windows Direct please call them, they are worth the call.

My comments are directed to Bath Authority. My experience with the salesman who came to my home was awful. He was there to give me an estimate of the cost to update my walk in shower. It was my understanding that the cancellation policy alloyed me to cancel the transaction three business days from a stated date. I complied with this requirement and received nothing in response to my inquires.

The representative I was with was very knowledgeable and polite. He explained the process well and didn't try to push a sale rather he provided information on the product and explained everything. It made me feel comfortable and confident in the quality and assurances given. - Marc Abendroth - the agent, was very easy to work with and I enjoyed his visit.

(Greensky Lender for Universal). This complaint is not Universal directly, but there choice of lending companies for financing promotions. Greensky is horrible with transparency and service. Somehow we were placed into paperless billing during promotional period of our loan(we get paper copies of every other bill we have). Only communication came one month after promotional period ended and all the interest charges had kicked in. They were quick to let me know I owed after the fact, but no interest in letting me know ahead of time. Its no wonder government is cracking down on horrible lending practices. This company is the reason why. This lending came from window installs. Unfortunately, it seems many of the window installers use Greensky. I would urge you to pay in full and stay away from this company no matter how good the promotion is.

I would not recommend Universal Windows Direct based on my experience. The customer service, craftsmanship, and overall competency have been extremely disappointing. The company has been to my home three separate times to fix the caulking around our windows and sliding door, and the work is still unacceptable. It looks unfinished and far from the quality I expected. On top of that, we’re still waiting for a section of siding to be installed. For months we’ve been told the product is “on order,” but nothing has been resolved and there has been little accountability or communication. After multiple service visits and ongoing delays, I have completely lost confidence in this company. If you’re considering Universal Windows Direct, I would encourage you to carefully research other options before making a decision.

Be very careful and read EVERYTHING rather than just trusting the high pressure sales rep that visits you!!! One very attractive sales point, repeatedly articulated by the sales person who sold me my windows turned out to be absolutely false, or at least, very deceptive. I was assured that my window screens would be replaced, FOR THE LIFETIME OF THE WINDOWS, should they ever become damaged for any reason. Shortly after my window replacements, a bird flew into one and put a hole in it. I called UWD, and a service person did indeed come to my residence, scanned the code sticker on that particular window, and repaired the screen. Fast forward a couple of years... I just called UWD to have a few rips & holes repaired in 3 of the other window screens and was told that "it was a fluke, a one time thing" that they did that, as the screening IS NOT guaranteed throughout the life of the window. Before you spend thousands of dollars on replacement windows, be very certain that your sales person is not lying to you. I will be having the remainder of my windows replaced by Anderson, a much more honest and transparent company!