UrbanandhawkReviews on record for urbanandhawk.com

Item broke after six months, not fit for purpose. Contacted customer services but given outside 30 days so not help offered.

I ordered the bicycle bell. Waited as the other reviews say a long time. The bell is just a little on the quiet side for my purposes as pedestrians with busy traffic bridge I ride not abvle to hear it 50% of thetime. Borderline. So I asked about return! Guess what: their policy is to offer refund if you return the item to Malaysia at your expense. Not sure what their policy is on all the other items they sell is but BEWARE! I was "taken".

I placed an order for 2 bicycle bells on May 4th. It's now July 27th and they never arrived. That's 13 weeks. The tracking information I was provided showed something had shipped at one point, and now when I try to look up tracking it just says "No Data". I have no idea if/when they will actually arrive. I ended up doing a chargeback with my credit card company and will purchase some bells elsewhere. I bought specifically from this site because it looked like they were shipping from the US, but it seems the website is a front for Alibaba/AliExpress products that ship from the same place they would if you purchased directly on Alibaba. I had paid $38 USD for 2 bells. I could have bought 2 of the exact same product on Aliexpress for $12.63 USD total including shipping, but didn't want to wait for shipping from China. Also, all the positive reviews here look fake AF.

I finally received my items after 60 days. Their was still no response from them of my inquiry of May 26. The company needs to up their game with better customer service communication and quicker delivery times. The items are as ordered. I will not order from them again due to the lack of communication and excessive delivery times.

Don't buy anything from them they don't offer a repair or replacement when an item is broken... Bad service

I ordered a product about a year ago and that was a really good experience. I ordered another product last January and it is still to arrive (it is now mid May). Contacted them frequently over FB messenger and they do respond, but no explanation on why the order is delayed so much. I do believe it is probably something they are trying to fix, but I don’t believe in being dishonest with your customers. Will never order again from this company.

Goods never arrived. I got an email with a tracking number, but that tracking number is unknown to Royal Mail. Emailed twice, no response. UPDATE: I did get a response when I opened a case with PayPal to refund my money! The goods came from China and took 6 weeks to arrive, at which point they appeared on the tracking. According to that, there was a two week delay between receiving my "your order is on its way" email, and the goods actually being dispatched from China. I can't access my office building right now to check the goods, so can't comment on the quality yet.

Bad experience, i never received my order for 2 months and they don't answer me when i email them. I don't recommand this company.