Filed
We purchased a VP-6 Oxygen machine From…
We purchased a VP-6 Oxygen machine From Varon. The site we purchased it from said 93% oxygen, it is actually 90% on other sites. Tried to return machine because it would not supply enough oxygen at 90%. First time we tried to return it, they wanted us to keep it and resell it to get our payment back, even offered us $120 for doing that. We received the VP-6 by UPS from Varon's warehouse in Ont. When we asked to return it they said the warehouse was moved. They only have a warehouse in Chino, California. I am supposed to ship it there and of course I am responsible for shipping, Tariffs, broker fees plus a 15% restocking fee. ! problem, UPS in Canada which is a 60 mile drive does not ship to the US because of so much problems to do it. We do not go to the states, no passport. I'm beginning to think I will have to get my Bank credit card provider involved in this, we used it so we would be able to use their services if we had a problem. This is beginning to act like 1. Order # is VR 21961
Filed by Robert H.
Reply from VARON Oxygen Concentrator· Oct 23, 2026
Hi, Thank you for bringing this to our attention and for providing your order number. We’re sorry to hear about the difficulties you’ve experienced with the return process, especially the shipping challenges and additional costs involved. We’ll review your case and the previous communications with our team to better understand the situation. We appreciate you giving us the opportunity to look into this, and we’ll explore what options may be available to help resolve the matter more smoothly. We’ll follow up with you once we’ve reviewed the details. Thank you for your patience.