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Outstanding
22 reviews on file
Vertex LabsChoose a row to list only the reviews with that rating.
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Particulars
Vertex Labs is a U.S.-based research-use-only peptide supplier focused on COA documentation, third-party testing, batch-level traceability, and technical product information. Our catalog is intended strictly for laboratory research use only. Products are not for human consumption or veterinary use.
Register summary for Vertex Labs (vertexpeptideslab.
Same department
The docket
22 published reviews on file
Filed
They surprised me once again; they’ve improved the packaging even further, and they sent it via complimentary next-day delivery with my order of over $600.
Filed by Javier Rodriguez D.
Reply from Vertex Labs· Oct 10, 2026
Thank you so much, Javier! We’re delighted that the upgraded packaging and complimentary next-day delivery exceeded your expectations. We truly appreciate your continued trust and support! — Vertex Labs Customer Service
Filed
The best experience I’ve ever had with a customer service literally I I had a shipment we couldn’t find and then I made another shipment put the wrong address on it so I had a lot of money up in the air. They let me know with any hours they would fix everything. This is on a Friday morning that made my weekend so good you know how you feel when you lose something that was shipping or whatever they took care of everything I can’t say enough good things about them.
Filed by Ernie
Reply from Vertex Labs· Oct 10, 2026
Thank you so much, Ernie! We’re very happy that our team was able to resolve everything quickly and make a stressful situation easier for you. Providing responsive and dependable customer service is one of our highest priorities. We truly appreciate your trust and your kind words! — Vertex Labs Customer Service
Filed
you should either offer them ir provide injection syringes. Plus, providing without the heads up for BAC water being required. I had ro next day it to use my peptides
Filed by Coleman D.
Reply from Vertex Labs· Sep 21, 2026
Hi Coleman, Thank you for your feedback. We would like to clarify that Vertex Labs products are sold strictly for laboratory research use only and are not intended for human or veterinary use. For this reason, injection syringes are not included or supplied. Information regarding the product format, the need for bacteriostatic water for laboratory research, and what is included with each purchase is clearly stated throughout our website and product descriptions. Customers are also provided with clear access to our Terms and Conditions during checkout before completing their order. We’re sorry if this information was overlooked, and we appreciate your feedback as we continue working to make these details as visible as possible.
Filed
I received my order fast and so far the peptides I ordered are doing their thing!
Filed by Jennifer S.
Reply from Vertex Labs· Sep 21, 2026
Hi Jennifer, Thank you so much for your five-star review! We’re delighted that your order arrived quickly and that you’re satisfied with your experience. We truly appreciate your trust in Vertex Labs and look forward to supporting your future laboratory research needs!
Filed
Fast shipping and my products were intact and no issues with quality will definitely use them again.
Filed by Amanda
Reply from Vertex Labs· Aug 17, 2026
Thank you so much, Amanda! We’re glad to hear your order arrived quickly, safely, and exactly as expected. We truly appreciate your support and look forward to serving you again soon!
Filed
Poor reception for customer service, Terrible
Filed by DK
Reply from Vertex Labs· Aug 13, 2026
Hi DK, We’re sorry to hear that you were dissatisfied with your experience. Our customer service team responded to your concerns and provided clarification, including screenshots from the product page showing the form in which the product is supplied. We also offered to send the additional bacteriostatic water completely free of charge as a courtesy, but that option was declined in favor of a full refund request. Since the correct product was delivered as described and was not damaged or defective, the order did not qualify for a full refund under our posted refund policy. We always aim to respond promptly and provide reasonable solutions whenever a customer has a concern, and our offer to assist remains open. — Vertex Labs Customer Service
Filed
Fast delivery.. great customer service .!!!
Filed by Javier O.
Reply from Vertex Labs· Aug 13, 2026
Thank you so much, Javier! We truly appreciate you taking the time to share your experience. We’re glad to hear your order arrived quickly and that you had a great experience with our customer service team. Thank you for choosing Vertex Labs!
Filed
Great time of delivery, came fast and safe in nice packaging very reliable would recommend
Filed by Thomas
Reply from Vertex Labs· Aug 13, 2026
Thank you so much, Thomas! We’re glad to hear your order arrived quickly, safely, and well packaged. We truly appreciate your recommendation and your trust in Vertex Labs. We look forward to serving you again!
