Viking RangeReviews on record for vikingrange.com

DO NOT BUY a Viking refrigerator!!!!! I manage several multi-unit properties, and this was my first time buying a Viking product—and it will be my last. Despite being the most expensive appliance I have ever purchased, it has been, without a doubt, the worst. In less than a year, we have already had to replace four separate parts. To make matters worse, the unit leaked, ruined my floors, and now we need yet another part replaced. Despite these constant failures and severe property damage, Viking refuses to replace the defective unit. Save yourself the money and headache. I strongly advise against buying this refrigerator or anything from Viking.

I am very disappointed with Viking, especially considering its luxury reputation and premium pricing. Our Viking VCB5363ELSS refrigerator developed severe ice buildup in the freezer and began leaking water onto the floor. We just paid $650 to a Viking authorized service provider to repair it. On top of that, we were told that approximately $350 in annual maintenance is recommended to help prevent more serious and costly repairs. That is another $1,750 over five years or $3,500 over ten years, not including any additional repairs. At that point, the cost of maintaining and repairing the refrigerator can add up to the price of an entirely new refrigerator. Our Viking 1 & 3 Series built-in dishwasher developed a drainage problem. We were quoted approximately $400 for parts plus $500 for labor—about $900 total. Instead of putting $900 into repairing it, we replaced it with a Bosch dishwasher for about $800. Our Viking VGR5366BSS 6-burner range also has an ignition problem. Only 2 of the 6 burners ignite normally; the other 4 require manual lighting. What I find most difficult to understand is that not one of our Viking appliances has made it 10 years without significant problems, despite costing several times more than many mainstream brands. And when something does go wrong, the service and repair costs are exceptionally high. At this price point, I expected superior durability and reliability—not premium prices followed by premium repair and maintenance bills.

We purchased an expensive Viking grill thinking we were getting a quality product. We have owned it now 6 years. We have filed two warranty claims. The first one was at about 3 years when the briquettes started crumbling. We were denied on the basis that was normal wear and tear. The second claim was filed recently when the cast iron burners had holes burned through the bottom of the burners. We were told that the burners were only warranted for five years. We have also replaced two igniters. We have probably spent $2500 on an already expensive bbq. I could have bought a lot of cheap Chinese bbqs for that amount of money.

I purchased a Viking gas cooktop (6 burners for about $4000) this Nov 2025 from PC Richards. After trying cooking for the very first time the one burner did not work. And all the burners stained black immediately after first use. The stains cannot be removed after using ALL the recommended products ! What’s worse is after reading reviews it appears that burner staining is a common issue with customers yet Viking refuses to accept accountability and provide better quality parts! I refuse to accept Vikings “warranty” to replace the broken burner which was not working upon purchase straight out the box and replaced all the stained burners. How can a company sell an almost $4000 product and expect you to live with a stained ugly piece of junk that doesn’t work. Also how can they offer to repair a product that was purchased broken??? They need to return and take their broken product back so I can use my hard earned money on a good quality product. I refuse to be dooped by this company - they are literally robbing hard working customers into buying what they know if a bad quality product and offering repairs instead of integrity and accountability for their bad products. This company needs to be investigated for fraud and decept! Hiding behind words on a warranty is egregious and unacceptable when they absolutely know they have a terrible product on the market. I am writing this because I want people to know the truth before purchasing Viking. I am waiting for them to take their product back and resolve my issue in a more appropriate manner - I cannot accept that I bought a broken product and they simply offer to repair the broken product they sold me!

I'm apparently one in a long line of individuals who was tricked into believing that a high-priced Viking refrigerator would be better than others. The unit arrived at my home completely unable to cool... from the first day! The parent company, "Middleby Corporation," showed no concern for their reputation. We were forced by them to endure multiple service calls before we finally got the Washington State Attorney General's office to step in and force the seller, Best Buy, to exchange the Viking for a different brand.

I purchased a Viking refrigerator from Best Buy, and it’s still under warranty. It’s been months since I reported the issue, and Viking has done nothing to fix it. Customer service is practically nonexistent—no follow-up, no accountability. For a high-end brand, this is completely unacceptable.

I purchased a Viking wall oven expecting high quality and reliability, but my experience has been nothing but frustrating. From day one, the oven has never worked properly, displaying a persistent F8 error message. I have already had two service visits, yet the issue remains unresolved. Instead of a functioning oven, I’m left with a brand-new appliance that doesn’t work. Viking promotes itself as a premium brand, but the lack of a real solution has been extremely disappointing. At this point, I am requesting a full replacement instead of another failed repair attempt. I have reached out to Viking’s customer service, and I hope they will do the right thing. If I had known I would be dealing with this level of inconvenience, I would have chosen a different brand. I would appreciate immediate action from Viking to resolve this properly.

STAY AWAY FROM VIKING APPLIANCES BUYER BEWARE. Do NOT get fooled by the Viking name. These appliances are complete trash and you will spend tens of thousands of dollars for cheap equipment that is inconsistent and unreliable. Do yourself a favor and just buy the mid-range Kitchenaid/Kenmore/LG stuff from Lowes. You will be better off. On January 31, 2024 I purchased a brand new full suite of Viking appliances: - French door Double Oven - Dishwasher - Refrigerator - Induction Range top - Drawer microwave The entire suite cost just under $31,000 from Appliances Connection, which went out of business the week after I purchased my items. In the year that I have had these appliances, I have had to call for service and repair more times than I've ever had to call for repairs for ALL of my appliances ever throughout my life. Double Oven The oven temperature gauge is faulty The over temperature fluctuates wildly between 20 and 60 degrees either undercooking or overcooking the food - I can't tell you how many meals that got burned to a crisp while the temp gauge was set to 350 There is NO digital temp readout on the oven There is NO way to tell what temp your oven is actually at unless you buy an aftermarket oven probe Dishwasher It stopped cleaning dishes about 9 months into ownership Service came our multiple times and said it user error in how I was filling the dishwasher and blamed a clogged filter The problem remained and got worse until eventually the unit threw an error code After four service visits they finally agreed to order parts to fix it The parts have been on indefinite backorder I have been without a functional dishwasher for two months - (below are pictures of what my dishes look like AFTER I run a full heavy duty high gloss extra clean cycle). Microwave Finicky and delicate - it stopped working for no discernable reason a few weeks in, and the tech had to come out to reset it Refrigerator/Freezer The freezer ice maker arm was broken when we got it and a tech came out to fix it within the first months; it still breaks periodically but we've had to learn how to fix it ourselves Then the freezer later just stopped working and had to be rebuilt around month six Viking is a total scam. The materials are flimsy, there are plastic connection points everywhere, nothing works are advertised or expected and to make all these matters worse, customer service is ABHORRENT. It's almost as if they know we've all been scammed and they're just part of the theater of fleecing their customers. I would do anything to get rid of these appliances and just buy a normal residential suite from a big box store.