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Voltage Coffee SupplyReviews on record for voltagecoffeesupply.com

Coffee & Tea
Denver, Colorado

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4.7/ 5

Outstanding

580 reviews on file

Voltage Coffee Supply4.7Outstanding

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The entry for Voltage Coffee Supply

WELCOMEVoltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.WE ONLY SELL THE BESTWe’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.EXPLORE OUR POPULAR COLLECTIONS:ESPRESSO MACHINES →GRINDERS →BREWERS →PARTS & ACCESSORIES →

Register summary for Voltage Coffee Supply (voltagecoffeesupply.com): 580 published reviews, rated 4.7 out of 5 on average.

Also known as: voltagecoffeesupply.com
Website: voltagecoffeesupply.com
Category: Coffee & Tea
Location: Denver, Colorado
On file since: 2026

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FiledDec 2, 2022

Terrible customer service: passing the buck.

Where do I begin. Firstly my machine a GS3 MP was sent incorrectly without the added 1100.00 accessories as purchased. My sales advisor (Myles) was very nonchalant about the whole thing told me "not to worry and make espresso" and assured me he would reach out to LM about this as the machines were assembled there and they are drop shipped. Secondly was the issue with price, the machine itself built in LM with the exact specs was 9360, however on Voltage it was 9460, when I asked for an itemization cost to this I was told that they couldn't supply that as the machines were direct from LM. How is that possible then that is just costs 100.00 more from voltage? When asking about this the same sales advisor as condescending as he sounded told me that I already received a "Substantial discount" mind you, this discount pales in comparison to the one I got quoted shortly after by LM which was 10% off (lesson learned). However, I was merely asking for common ground when it came to a discount as firstly my machine was sent incorrectly and additionally when I first called about it, I received ZERO call backs and my last email which was on 11/23/22 requesting a supervisor/management to attempt to rectify the issue, radio silent since then, today is the 12/2/22. I was told by the advisor the panels were in stock at LM even though their website clearly states they are out of stock and have not received any communication as to when they will be sent. At this point, I just prefer my money back for this, I've spent 100.00 in an online store and received incredibly better customer service than I have received this time, let alone spending 9K. An update today I contacted LM director and he was appalled at how something so simple has taken so long and lack of customer service. If your looking for a LM machine, please go to them before this place.

Filed by Guillermo M.

Reply from Voltage Coffee Supply· Jan 17, 2023

Guillermo, I'm glad we were able to help you coordinate with La Marzocco to resolve their shipping error. I say your replacement parts arrived today. LM is typically great on fulfillment but appears this was simply an uncommon breakdown on their part. Thanks for being a Voltage customer!

The docket

Reviews filed about Voltage Coffee Supply

580 published reviews on file

FiledJun 22, 2024
Paid in advance. Never delivered
Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.
Filed by Duckworth
Reply from Voltage Coffee Supply· Aug 24, 2026
Duckworth, I'm sorry to hear about the unexpected lead times and what sounds like a failure on our end with shipping the wrong item. I realize this reply is quite stale - we transitioned reviews platforms in 2022 and this account has not been actively monitored since then. However, I just reviewed our customer service platform but am not finding your correspondences to our team there. If you still have any issue or if you'd be open to giving us the opportunity to make things right, please reach out to us at [email protected]. Thanks again and I'm sorry for the hassle. (And thanks for sharing more details on your order after our initial reply here. It looks like our CS team was able to resolve the unexpected delay on the supplier's end on your grinder. Sorry again for the hassle on this one, and don't hesitate to let us know if there are any lingering matters.)
FiledJan 25, 2024
Worse customer service
Worse customer service Please Don’t Buy from this company Sell equipment that are worthless and won’t exchange nor fix the problem They only put a band aid to the problem We bought a san remo racer brand new right off the back we had issues with a tank sensor got fixed after was the steams wands leaking even the one side we didn’t use started to leak The steam wand started acting up we were communicating with technical support they sent technician to install wrong parts Till now we still have defective equipment that they didn’t want to exchange nor pro rated for a different brand
Filed by Papi S.
Reply from Voltage Coffee Supply· Jan 25, 2024
We're sorry to hear you're disappointed with your equipment and the extra service we extended to you. Our team did everything we could to help you and dispatched multiple non-warranty calls to perform basic maintenance to the steam wands. For a high volume shop like yours, steam wand gaskets wear out quickly, and replacement is a part of normal maintenance. The machine is not defective. Again we are truly sorry you feel this way. We have done our best and gone above and beyond to help you.
FiledApr 28, 2023
Sent a false shipping notice
Sent a false shipping notice. And didn’t ship the product. I cannot prove it, but I believe also stole my credit card. I had to cancel my card after doing business with them. Avoid.
Filed by George T.
Reply from Voltage Coffee Supply· Apr 28, 2023
George, sadly I think you've been the victim of the knockoff scam site that has intentionally ripped off our logo and copied our product pages. I suspect you may have made a purchase through https://www.voltagecoffee.shop/...this is not the real website for Voltage Coffee Supply. Our domain is https://www.voltagerestaurantsupply.com/ I just checked our customer database and we have no record of you making a purchase with us, the actual Voltage Coffee Supply. Sadly you're not the only one they've scammed; we receive several calls from folks like you each week. In response we've reported voltagecoffee.shop to their domain host, to Google, and to Stripe (one of their payment processing providers) but their site is still live. We're now having to take legal action to get their site permanently shut down. I advise that you initiate a fraud claim with your credit card provider to get your money back on the transaction. And if you'd like to make an order with our actual site come on over to https://www.voltagerestaurantsupply.com/ or call us at 1-800-269-0051 and select the option to speak with hour Sales Team, we'd be happy to help you. I'm sad (and super frustrated) for the experience you've had with them. We're hopeful to have them shut down sooner rather than later. -Ryan
FiledFeb 22, 2023
Horrible costumer service
I bought used eureka atom pro grinder with description very good just missing hopper. I got the grinder and I found out that the burrs is damage. The safety pin is gone from the grinder adjustment. I contact the customer service and it took 3 days for them to respond. Then, they asked picture. At the end Myles Cordova emailed me just to tell me that either I send back the grinder and got refund minus the shipping or buy burrs from them for $250. Very good grinder should not have bad burrs. Never buy from Voltage. I never have problem when I got product from Whole Latte Love. They always has the best costumer service.
Filed by Fellix E.
Reply from Voltage Coffee Supply· Feb 23, 2023
Fellix, we're sad to hear you were disappointed with your purchase. After researching it appears we mistakenly listed "very good" in the description of your item even though the title reflected the "As Is" condition along with a significant discount off of list price; I can appreciate how that miss-set your expectations from the beginning. And as Myles shared we're happy to sell you replacement burrs at our cost (i.e. we make no profit on them), but given the significant discount already given on the product we can't provide any other alternatives besides taking the item back as a refund if you're still not satisfied. Please forgive us for the error on the description and reply back to Myles if you'd like to take us up on our offers to try to make things right.
FiledDec 2, 2022
Terrible customer service: passing the buck.
Where do I begin. Firstly my machine a GS3 MP was sent incorrectly without the added 1100.00 accessories as purchased. My sales advisor (Myles) was very nonchalant about the whole thing told me "not to worry and make espresso" and assured me he would reach out to LM about this as the machines were assembled there and they are drop shipped. Secondly was the issue with price, the machine itself built in LM with the exact specs was 9360, however on Voltage it was 9460, when I asked for an itemization cost to this I was told that they couldn't supply that as the machines were direct from LM. How is that possible then that is just costs 100.00 more from voltage? When asking about this the same sales advisor as condescending as he sounded told me that I already received a "Substantial discount" mind you, this discount pales in comparison to the one I got quoted shortly after by LM which was 10% off (lesson learned). However, I was merely asking for common ground when it came to a discount as firstly my machine was sent incorrectly and additionally when I first called about it, I received ZERO call backs and my last email which was on 11/23/22 requesting a supervisor/management to attempt to rectify the issue, radio silent since then, today is the 12/2/22. I was told by the advisor the panels were in stock at LM even though their website clearly states they are out of stock and have not received any communication as to when they will be sent. At this point, I just prefer my money back for this, I've spent 100.00 in an online store and received incredibly better customer service than I have received this time, let alone spending 9K. An update today I contacted LM director and he was appalled at how something so simple has taken so long and lack of customer service. If your looking for a LM machine, please go to them before this place.
Filed by Guillermo M.
Reply from Voltage Coffee Supply· Jan 17, 2023
Guillermo, I'm glad we were able to help you coordinate with La Marzocco to resolve their shipping error. I say your replacement parts arrived today. LM is typically great on fulfillment but appears this was simply an uncommon breakdown on their part. Thanks for being a Voltage customer!
FiledAug 9, 2022
My recent experience was poor
My recent experience was poor. I waited about a week after placing my order without any indication for shipment. It was a few days after the deadline for shipment that I tried contacting customer service. It was difficult to get a hold of them and when I did, I was advised that someone would be contacting me regarding my order status. I never received a call. I sent some emails through the website that went unanswered. After several attempts at phone calls I finally left message that I would be requesting a chargeback from the CC company. Customer service contacted me and I asked them to cancel the complete order given the whole situation. They did so, though it was clear they didn't care as to the reasons why I was cancelling. I subsequently placed the order through Chris Coffee who mailed it that same day.
Filed by Rick D.
Reply from Voltage Coffee Supply· Aug 12, 2022
Rick, I'm disappointed to hear about your experience with our company. It sounds like we let you down, full stop. Please accept our apology for the sub-par service. If you're willing, I'd welcome a chance to learn more so we can make things right with you even though you were able to get your product elsewhere. If you share your Order # with me, I'd like to reach out directly. Thank you, Rick.
FiledJul 1, 2022
They carry hard to find items but items…
They carry hard to find items but items are always late. They seem to charges the highest price for shipping, but use the most unreliable carriers. So a 1 week estimated delivery turns into 1months or even longer. Still waiting for our orders which seems to be lost in Texas. Will probably have to reorder from another suppliers to get our items here faster.
Filed by Andrew
Reply from Voltage Coffee Supply· Jul 5, 2022
Hi Andrew. Can you advise your order number here or to our customer service team ([email protected]) so we can check on your status and push the carrier if needed? Happy to help bring this one to resolution as best we can!
FiledJun 29, 2022
David has been super helpful in finding…
David has been super helpful in finding me equipment that others did not have. We will be back!
Filed by Steve S.
Reply from Voltage Coffee Supply· Jun 30, 2022
Thanks Steve! Much appreciated and glad we were able to help :) -David

Voltage Coffee SupplyReviews on record for voltagecoffeesupply.com

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Voltage Coffee SupplyReviews on record for voltagecoffeesupply.com

Reviews by star

Ratings by aspect

Reviews filed about Voltage Coffee Supply

Paid in advance. Never delivered

Worse customer service

Sent a false shipping notice

Horrible costumer service

Terrible customer service: passing the buck.

My recent experience was poor

They carry hard to find items but items…

David has been super helpful in finding…

The entry for Voltage Coffee Supply

Also on file in Coffee & Tea, Colorado

JOT

Blue Sparrow Coffee

The Tea Spot

Bobabotanica

Reviews filed about Voltage Coffee Supply

Paid in advance. Never delivered

Worse customer service

Sent a false shipping notice

Horrible costumer service

Terrible customer service: passing the buck.

My recent experience was poor

They carry hard to find items but items…

David has been super helpful in finding…