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The entry for VS Eyewear
VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.
Register summary for VS Eyewear (vseyewear.com): 368 published reviews, rated 4.4 out of 5 on average.
Rude service and they don’t take any insurance which these days should keep small businesses open lol ok I called and inquired since I had huge purchase a couple of yrs ago girl on phone was short and so not inviting so they blow!
Filed by Michael S.
Reply from VS Eyewear· Oct 16, 2026
I don't see any orders from you or any communication. The last order was in April of 2024. You are correct we don't accept insurance, but we make it super easy with our invoices and have links to numerous insurance companies. Our pricing is less than most companies including insurance. I would love to know what you ordered and when.
You placed an order for $148.00 that we gave a 20% discount to. I hear that young lady on the phone and she is very pleasant and apologizes to customers for not taking insurance. I cannot believe you would say we blow and do a lol. We work very hard and try to be courteous with all of our customers.
Filed
I just got my new glasses and oh my…
I just got my new glasses and oh my god. They are absolutely amazing. I got glass lenses. I have wore glasses my whole life and I have never had this kind of vision out of any of the glasses I have worn. Everything is crystal clear. My no line bifocal are perfect as well. I recommend this company 💯 %. I will be buying another pair soon. Their prices are next to none.
Filed by Stephanie J.
Reply from VS Eyewear· Aug 1, 2026
Stephanie, thanks so much for the kind words and we are so happy that you love your glasses! We are very pleased that everything worked out very well for you. Thanks again and have a great weekend!
Filed
10 outta 10!!!!
Let me start off by saying if I could give them a 10 outta 10 I totally would!!!! I’ve literally been searching the web for MONTHS….for a good after market sunglasses replacement GLASS LENS prescription company!!! I found Tara at VS eyewear and she was a GOD SENT!!! Not only was she EXTREMELY NICE AND KNOWLEDGEABLE….but she delivered WAY BEYOND MY DREAMS!!! I sent her 3 of my favorite expensive sunglasses (3 Maui Jim) and I was adamant about real Glass lenses W/ my prescription!!! She it’s gonna be a tough task to pull off…. BOY DID SHE HIT A GRAND SLAM!!! It took about 2 weeks and when they arrived a few days I was in AWE!!! I was not only blown away by how beautiful the work was on my lenses, but the sunglass cases… that she didn’t even tell me that they were gonna be a part of my order absolutely breathtaking!!! Bottom line is you cannot find a better company let alone Customer Service not to mention quality anywhere in this country!!!! We have to not lease. Her pricing was absolutely amazing also!!! Keep up the great work VS Eyewear and thank you so much, Tara. You’re a lifesaver.❤️🤙🏼🇮🇹
Filed by Mike
Reply from VS Eyewear· Jul 22, 2026
Thanks so much for the kind words about our company and about Tara! We are so pleased how happy you are with the real glass sunglasses. You have been a pleasure to work with from day one. Thanks again for the order and kind words!
Filed
I am somewhat of an eyeglass collector
I am somewhat of an eyeglass collector. As such, I order 10 or so pairs at a time. I needed someone to do the actual prescription lenses for my frames.
After an internet search, I happened across VS. I ended up calling and speaking with Mike DeMasi. He helped me get all my questions answered and was very friendly.
He was open and honest with a ETA. Now... on the first order he did not meet the ETA. HOWEVER, he then discounted my order to make it right. I did not ask for this, he just did it as it was the right thing to do.
I am very happy with VS eyewear as it provides me the value I was looking for in larger orders.
I am about to send them some more!!
Filed by Scott
Reply from VS Eyewear· Jun 15, 2026
Scott thanks again for the orders and for the kind words! You are a pleasure to work with and have some of the nicest frames that I have seen. It is so much fun working with you on your eyeglass requirements. Looking forward to working with you in the near future!
Filed
Will definitely be doing business again!
I found VS EYEWEAR had THE BEST price around for the very specific brand of frames I've loved for years. I had a little issue purchasing them, but Mike was incredibly quick to help me out and even fixed a mistake that I had made while checking out! My eye glasses arrived DAYS earlier than I expected, in PERFECT condition, and I am now a customer for life! Thank you again, seriously, you made a new mom of twin boys incredibly relieved! One less thing of my plate! Thanks again Mike!
Filed by Cindy
Reply from VS Eyewear· Jun 12, 2026
FANTASTIC NEWS! Thanks again for the order and for the kind words. I am so happy we were able to assist and make your life a little easier. Looking forward to working with you again in the near future.
Filed
Sent wrong glasses
Sent wrong glasses, website does not specify what glasses you want. I downloaded my prescription online like I’ve done before. They automatically send you glasses for distance, I spoke to a customer service representative who said he would get the right pair to me. And sent the same pair again.
Filed by David
Reply from VS Eyewear· Apr 28, 2026
1. The customer placed an order for specialty single vision glass lenses on March 20th. He uploaded a prescription which had an Add (Bifocal). The customer didn't see an option to Add because he selected Single Vision which is the least expensive order option.
2. We contacted the customer immediately that day and sent him an email asking if he wanted single vision or actually wanted a bifocal as per his prescription. We told him we can make them as single vision, just let us know if you want for distance which is standard or reading.
3. He replied via email and said Single Vision
4. We ordered single vision glasses and shipped them to him in a timely manner.
5. I use an email program and will include this whole conversation.
6. He emailed on 4-12th saying just this. They mixed up the order and sent me safety glasses. Still waiting for the correct order.
7. We rushed the order to make up for the error and sent him a new pair in a few days. NO CHARGE, We thought we made an error with the first pair so we made up a new one without asking questions.
8. The customer called after receiving blaming the website for not having an Add, again even though he selected single vision.
9. On April 20th after demanding his money back he then requested that These are supposed to be for reading only, but never once told us this information.
10. As far as us not standing by our policy, we went well beyond our policy. We made up a pair of glasses correctly and made him another pair N/C. This wasn't our error and we asked the question before the order was placed, but never got an accurate answer from the customer.
I cannot add an image, but below is the first email we sent when we received the incorrect order. This is directly from our email program that saves conversations:
Good Morning David,
Thanks for your order for the prescription glasses! Can you please verify that you do indeed only want Single Vision glasses produced?
The prescription that you uploaded has an Bifocal (Add) for your Reading or close up work. If you do only want single vision that is fine, just let us know if you want it for Distance or Reading and we will continue with the order. If you want Bifocal, let us know if you want the Flat Top 28 Lined version or the Progressive No-Line Multi-focus version?
We will send you a payment request link to pay for the price difference.
Filed
Stole my frames and my money
I sent in my frames for a glass lens replacement over a year ago. At first they were sent back promptly, but the prescription they put in was incorrect and I could not see out of the glasses. I contacted them regarding this and they said to send back the glasses for a second lens replacement. That was over six months ago and they have held my frames with no communication or refund. I wasted over $200 and they stole my frames so I can't even get them re-lensed elsewhere.
Filed by Lauren M.
Reply from VS Eyewear· Oct 28, 2025
Nothing was stolen form this customer. We did make a mistake and didn't follow through with this return with our supplier. A refund was issued before this review and the frames were sent back and received with our deepest apologies.
Filed
The customer service was excellent
The customer service was excellent. I was assisted in filling out the forms to order with very thorough instructions. I was very pleased with their patience.
When I received my order I was so satisfied that I ordered another pair of frames to forward to them for a second pair to be made. My wife is going to move forward with ordering a pair as well. You cannot beat real glass. Plastic scratches too easily, glass does not.
Grateful for having discovered VS eyewear.
Chris Rauen
Filed by Chris R.
Reply from VS Eyewear· Jun 30, 2025
Thanks again for your order! We are very happy that we were able to assist you with your purchase and that you loved the glasses. You were a pleasure to work with. Have a great holiday and summer and look forward to working with you in the near future!
