vtrips.comReviews on record for vtrips.com

**A Vacation Rental Nightmare – Very Disappointing Experience** I have been renting vacation properties through VRBO for **more than 20 years**, and until this experience I had always considered it a reliable platform. Unfortunately, this was by far the worst vacation rental experience I have ever had. The property was booked through **VRBO**, but the property was administered/managed by **DBR Distinctive Beach Rentals, part of VTrips**. The condition of the house when we arrived was shocking and completely unacceptable. The house was extremely dirty and poorly maintained. The kitchen cabinets and countertops were sticky and dirty, the bathrooms smelled strongly of urine, and there were **cockroaches throughout the property**. The floors were covered in sand even though we had not even been to the beach yet. One of the bedroom doors had **visible blood stains**. There were also serious safety concerns: **cracked ceilings, fire alarms without batteries, numerous lights and lamps that did not work, electrical outlets making unusual noises, breakers repeatedly tripping, and exposed rusted nails throughout the entire deck**. These are not simply cosmetic issues—they are conditions that can pose real safety risks. We were traveling with an elderly family member with disabilities, and she was actually **afraid to use the bathroom because it was full of cockroaches**. Seeing a family member in that situation was heartbreaking. We had been planning this family gathering for a long time and went through a great deal to coordinate everyone's schedules. We were looking forward to an enjoyable weekend together, but instead we found ourselves dealing with conditions that were completely inconsistent with what we expected from a professionally managed vacation rental. To be clear, **we were not expecting luxury**. We simply expected a property that was **clean, safe, functional, and accurately represented**. We contacted the appropriate parties seeking help to relocate to another property because we did not feel comfortable staying there. After more than 20 years of using VRBO, it is extremely disappointing to have this experience. I am sharing this review so other travelers understand the importance of checking **who actually manages the property**, not just which platform it is booked through. In this case, the property was booked through VRBO but managed by **DBR Distinctive Beach Rentals / VTrips**, and the condition we encountered was completely unacceptable.

Bad Deal & False Advertising. We selected this location for the 2-minute walk to beach and it sleeps 8. It took almost 2 hours to access the property. We arrived around 5:15-5:30. The door code was not provided prior to check-in and there was no customer service after 5:00. I had the entire family waiting outside, in the rain, after a 6.5-hour drive, looking at me worrying if we were going to have a place to stay that night. We couldn’t get in until after 7:00. We had to wait outside until Vtrips messaged the code. Vtrips was not helpful and tends to blame customer for rental issues, access, and finding the place not as advertised. Not clean for the cleaning fee charged. Floors turned our socks brown and there was/is trash under and in the couch. My daughter lost her ear pod on the couch; that’s the only reason I know what is between the cushions and under. It advertised as a 2-minute walk to the beach. The property across the road and in front is developed and private. They do not allow walkthroughs to the beach. The closest public access is Coligny. It is a 2-minute DRIVE and 15-20 min walk to beach. The Apartment does not sleep 8, only 6. It does not sleep 8 comfortably unless you consider the couch and floor comfortable, which we do not. The pool is a small residential pool not large enough for multiple families for sure. It had only one roll of paper towels, one towel and cloth per guest, two trash bags, kinda like the military or prison. It did have plenty of dishes, comfortable beds for some and comfortable furniture, peaceful and quiet location. We feel we are owed compensation for the stay because it is NOT as advertised.

Our family rented the Barefoot Pelican property in Sea Isle, Galveston, which is managed by Ryson Vacation Rentals, a VTrips company. Unfortunately, we arrived to find a significant fly infestation throughout the property, with large numbers of flies clustered on multiple windows inside the home. We documented the issue immediately and reported it through Airbnb and directly to Ryson. Because we arrived in the evening, we were told no one was available to assist us and were instructed to handle the issue ourselves. We spent part of the first night of our vacation purchasing fly spray and supplies at our own expense. Although a work order was submitted and fly spray was later delivered, the infestation was never fully resolved during our stay. What was most disappointing was the way the situation was ultimately handled. We paid $2,007.90 for the reservation. Ryson initially offered only $174 in compensation. Airbnb later increased the refund to $523.80 under AirCover and advised that any additional compensation would need to come directly from the host. I recognize that problems can arise at any rental property. My concern is not only the condition of the property upon arrival but also the lack of a meaningful resolution after the issue was documented and reported immediately. Based on this experience, I would be never book another property managed by VTrips or Ryson Vacation Rentals.

Very disappointed with this company. We booked a cabin in Tennessee several months ago for late November. We were contacted on October 3 and told our cabin was “off program” and we had to choose another from their list of 3 cabins and we had to make a decision that day. After looking at the cabins and their reviews, we picked Little Bear Lookout but not before specifically asking if the fireplace was working because a previous guest said it was broken. We were told in an email that the fireplace was functional and ready for use. With this confirmed we chose this cabin. The day we arrived the fireplace was broken, sign on it said “out of order”. We called immediately and were told there was nothing to be done, the owner did not want to fix it, we asked if we could have another cabin and were told they could not move us because of the fireplace. Even though I pulled up the email from the company stating it was working. They did not care, very unprofessional. My husband called the next morning and they only offered us a $50 credit. Over $1,000 spent for a cabin in the woods with no fireplace as advertised in the pictures.

Hilton Head Retreats/Vtrips treats their property owners like crap. We sold our unit on 6/30/25. Vtrips was well aware of the closing date and still charged us a full year's linen renewal on 6/26/25 at $284. Then they tried to offer us $118 refund based on the "duration of ownership prior to the sale"... A linen renewal is for the upcoming year, not the previous year. Stay tuned

TRAVELERS BEWARE: VTrips Management Failed Us Completely Over July 4 Weekend We reserved a beachfront condo at Shores Club in Daytona Beach for July 4 weekend, expecting a premium stay in a prime location. What we walked into was shockingly unacceptable. The unit (9813 S. Atlantic Ave, Unit 807, Daytona Beach), managed by VTrips, was in disarray: All beds were stripped with linens balled up on top No pillowcases on any pillows Dirty, wet cleaning rags left in the bathtub Clean towels stacked on the living room table No toilet paper Gritty, sandy floors Peeling wall plaster and dirt lining the master bedroom sliding doors For context, we paid $2,119.90, which included $447/night, a $230 cleaning fee, $139 damage protection, a $213 tax, and a $196 service fee. What we didn’t pay for was to do our own laundry until 3 a.m. and hunt for bathroom essentials after a long travel day. We reported the conditions immediately and submitted 13 photos, which VTrips acknowledged. Their after-hours representative confirmed there was no cleaning crew available and no alternate units, then told us to find a hotel—on a holiday weekend. That wasn’t a solution, it was a shrug. I am the brother-in-law of the person who made the reservation. She is Latina and does not speak fluent English, so I handled the communications, stayed in the unit, and submitted all documentation. VTrips corresponded with me directly for five days—until I formally requested compensation. Then, suddenly, they claimed they could only speak with the “primary guest.” Let’s be clear: VTrips had no issue taking our money, engaging with me repeatedly, or receiving photos from my phone. Only when it came time to make it right did they retreat behind policy. Eventually, they refunded the cleaning fee. That’s it. No credit for the lost night, no reimbursement for essentials, no meaningful apology. VTrips manages dozens—if not hundreds—of units in Daytona and throughout Florida. If this experience is any indicator, they are overextended, underprepared, and unaccountable. Your beachfront vacation shouldn’t begin with a trip to the store for toilet paper or end with hours of fruitless follow-up. For travelers: Avoid VTrips. There are better-managed options nearby. For VTrips: If you'd taken care of this the right way, this review wouldn’t exist. — John Litton Founder, Litton Media Specialist in brand reputation, media visibility, and crisis response

Misrepresented property in Rockport, TX. The website pics showed 2 recliners in the living room. My wife and I sleep in recliners so that was the main selling point for us. We got there and none of the pics were the same. There were no recliners and only one sort of reclining chair that was defective. We immediately called management and reported the above and have yet to get a reply (this is 3 days later now). Everything else was fine but this is a deal breaker for us. Will not ever return.

The single most important thing that would keep me from renting this cabin or any other that is represented by VTrips company is the danger we were put in due to company unresponsiveness and total disregard for our well-being. There was a winter storm the night before we were scheduled to depart and while I know the roads are not the company responsibility, the driveway is VTRIPS or the owner responsibility. We contacted the VTRIPS office and told them of the problem and they said there should be salt and a snow shovel. We informed them the county cleared the road but we there was no salt, and we needed it driveway cleared. The only response we received was if we were not out by 1000 there would be additional charges. No one ever called back, nobody came to clear the drive or bring salt. I am almost 70 years old and should not be clearing their driveway, especially at the rates charged. I did make a path the best I could and tried easing down the driveway, my 4x4 suv in hill descent mode immediately lost traction and was sliding fast down the drive. It is important to note the perpendicular road at the end of the drive is narrow and on the other side a drop off into the woods and down the mountain. When I cleared a path, I put the removed snow at the bottom of the drive as a last resort to slow my suv down. I am glad I did because it was just enough to slow me down and allow me to make a slide onto the road and away from the other side drop off. VTRIPS total disregard for our safety and well-being is wrong on many levels. Makes you wonder what else they might overlook or disregard when a family on vacation is looking for a safe environment. Others need to be warned about their disregard for guest safety. There are many good places to stay that will help you and look out for your family safety, unfortunately this does not appear to be one of them.