VultrReviews on record for vultr.com

Ich habe bei Vultr eine Erweiterung meines Budgets angefragt, da ich temporär einen Server für einige Tage benötigt habe, welcher über eine NVMe und dedizierte CPU Leistung verfügt. Vultr lehnte eine Erhöhung auf 1200$ Limit ab, da ich das aktuelle Limit nicht ausgenutzt hätte. Also buchte ich einen kleineren Server mit Shared CPU für 300$/mo bzw. jetzt abgerechnet knapp 40$ über wenige Tage. Ich hatte angefangen meine Software drauf aufzusetzen zum Testen, welche dazu prädestiniert ist, anfangs bis Sie sich eingependelt hat 80-90% von der bereitstehenden CPU-Leistung zu verwenden. Nachdem dies kurz davor war tatsächlich fertig zu sein, hat Vultr den Server kurzerhand neugestartet, was in der Software zu einer Beschädigung des aktuellen Fortschritts führte und ich nochmal von vorne beginnen muss. Vultr öffnete ein Support-Ticket und informierte mich über den Verstoß in der Nutzung und hatte davor scheinbar keine Mousse eine Warnung von sich zu lassen. Also um es genau zu sagen: 40$ in die Tonne gehauen und scheinbar einen Anbieter auf diesem Planeten gefunden, dem noch weniger an den Kunden liegt, als so manch anderem. Eine Warnung hätte es definitiv geben können, wenn eh bereits der gesamte Prozess automatisiert ist (so wie es aussieht).

Vultr blocks SMTP port 25 by default, then puts you through a vague, contradictory approval gauntlet: mandatory "business" profile fields that don't fit solo devs, a live website whose email domain must match, and an arbitrary 30-day "normal usage" wait (where dormant doesn't count). All for <50 emails/month. Their own docs say approval is "not guaranteed." Ticket #KZP-00FBV has been open since Oct 18 with no real progress. Save the hassle and pick a provider that just opens the port.

Provisioning was instant! Great selection of services. But AI made a coding mistake causing my server to chase it's tail. This led to an ACCOUNT WIDE throttling to unusable levels of ALL MY SERVERS including the servers I pay for 100% dedicated access for TWO WEEKS MINIMUM. That's insane. I am livid. This is NOT HOW YOU TREAT CUSTOMERS. Effectively, their attitude is "We are going to destroy your business infrastructure for 2 weeks as punishment to you because your AI made a coding error and you didn't catch it fast enough... and we didn't even warn you before we throttled your servers. And even if you fix the bug, you're in the penalty box for ALL servers for 2 weeks." AVOID. Vultr is a case study on how NOT to treat customers.

Our experience with Vultr has been extremely frustrating and disappointing. Based on our experience, I would advise prospective customers to exercise caution and carefully consider the risks before committing significant funds to the platform. On 7 October 2026, we funded our account with $1,200 to deploy infrastructure for our client. Unfortunately, we encountered account restrictions, billing discrepancies, and difficulties deploying the infrastructure required for our project. We contacted Vultr Support several times to resolve these issues. We also raised concerns about our account balance, missing payment records, and the inability to proceed with our deployment. Instead of receiving a satisfactory resolution, we were informed that our payments had been refunded to our linked payment method on 7 October 2026. The problem is that we have not received the $1,200 refund. We checked our account records and provided our statement of account to support our complaint. Despite this, the refund issue remains unresolved. More concerningly, our account was subsequently suspended rather than our financial concerns being satisfactorily addressed. This situation has caused significant frustration and disruption to our project schedule. We funded the account in good faith to obtain a service, but we have been left without the expected infrastructure, without the funds we are seeking to recover, and without a satisfactory explanation supported by verifiable refund transaction details. We find the handling of this matter unacceptable. Customers should be able to expect transparent billing, reliable support, clear communication about refunds, and fair treatment when account issues arise. Our requests are straightforward: Vultr should provide verifiable evidence of the alleged refund, reconcile our account transactions, explain the account suspension, and return the outstanding $1,200 if the refund was not completed. Until this matter is resolved, our experience has seriously undermined our confidence in Vultr. We are sharing this review to inform other businesses and individuals of our experience and encourage them to keep detailed records of payments, monitor account balances closely, and retain all correspondence when dealing with cloud service providers. We hope Vultr will take this complaint seriously and resolve it promptly.

I paid $250 for my server. The money left my account, and the server was running on it. Then Vultr suspended it for "non-payment" and threatened to terminate it unless I paid again. I received a termination warning asking for information within 48 hours. I sent everything they asked for, on time. After that, nothing. For over 11 hours, the only replies I got were the same copy-paste message about duplicate tickets, sent twice by a "Technical Support Supervisor." Not one word about my payment. There is no phone support, no live chat, and no way to reach the billing team directly. You are stuck in a ticket queue while your business is offline. In my case, 9 websites went down at once. If you run anything important, think carefully before trusting Vultr with it. When something goes wrong with billing, there is no one to talk to.

I strongly recommend that everyone stay away from Vultr. Based on our experience, this company behaves like a scam, and its treatment of customers is absolutely unacceptable! They shut down our servers WITHOUT ANY PRIOR NOTICE, WITHOUT ANY WARNING, and brought our entire business operations to a complete stop! How can a hosting company make a decision that destroys a customer's business operations overnight, without giving them any opportunity to protect or retrieve their data?! AND THE WORST PART? THEY ARE STILL CHARGING US FOR SERVERS THEY HAVE DISABLED! WHY ARE WE BEING CHARGED FOR SERVICES WE CANNOT EVEN ACCESS?! For SEVEN DAYS, we have been contacting their support team, explaining how critical this situation is. And what do we receive? "We will check."
"Please wait."
"Our team is reviewing your case." SEVEN DAYS OF THE SAME USELESS, AUTOMATED RESPONSES! NO SOLUTION! NO ACCOUNTABILITY! NO RESPECT FOR CUSTOMERS! We even respectfully requested just a few hours of temporary server access to retrieve our business data and leave their platform permanently. THEY STILL HAVE NOT RESOLVED THIS SIMPLE REQUEST! This is, without question, the WORST, MOST UNPROFESSIONAL, and MOST DISRESPECTFUL customer service I have experienced in my entire life. How can anyone trust a hosting provider that can suddenly disable critical infrastructure, leave a business completely stranded, continue charging for inaccessible servers, and then take an entire week to respond with nothing but "we are checking"? MY ADVICE TO EVERY BUSINESS OWNER AND DEVELOPER: Use AWS, Hetzner, Namecheap, or another reputable hosting provider. BUT NEVER, EVER TRUST YOUR BUSINESS INFRASTRUCTURE TO VULTR! Your entire business could be taken offline without warning, and when you desperately need assistance, you may receive nothing but automated excuses. Vultr, stop charging us for inaccessible services, give us temporary access to retrieve our data, and take responsibility for what you have done to our business! SEVEN DAYS. ZERO SOLUTIONS. CONTINUED CHARGES. ABSOLUTELY UNACCEPTABLE!

M.fks closed account after deducting $100 and now nit replying to any emails. No phone number provided.

This company attempted to fraudulently take money from my account on four occasions, evne though I had no prior interaction with them before or even know they existed. I've reached out to them to find out why they did thelis, but they've ignored me