Marriott InternationalReviews on record for w-hotels.marriott.com

Absolutely disappointed Marriott international except your loyalty but they done give anything back they just want your money and dont rewards their customers they have loyalty to anyone but themselves what a bunch of greedy people they should be ashamed of themselves out of spite I will keep staying at the hotels because of the staff and ever review I leave on the staff at the hotels will always be positive unless it requires, but I will always leave a bad review on the customer service department who are responsible for give loyalty points to the customers until they are sick and tired of it and I will enjoy every moment until they band me from the hotels they are just despicable 

Marriott Malta. Great hotel, good breakfast but the swimming pool!!!! They allow young babies to wear napies in the indoor pool!!! So as you swim up and down you have a risk of contracting disease from possible faeces in the childs nappy!! Totally ridiculous and that was a black mark.

They've made mistakes but correct them every time.

W Hotel Sydney - Worst customer service, The Management team Nicolas & Ashi are very rude and do not honour their word. Don't waste your money DO NOT STAY HERE.

Not impressed as the hotel manager Jim Cook just sends generic replies to problems with no real action taken. I booked a room with a sea view included breakfast for 12 nights, paid as a package through Trailfinders uk. On arrival we were forced to pay an upgrade fee of $40 per night for the view .if that was not bad enough we were billed through our UK bank account £77pending per day which was deducted from my holiday money leaving us very short on expenses for the breakfast and upgrade which was included in our package. We did complain saying we were paying twice for the same facilities and told the hotel system was complicated. We would be refunded 5 days after checkout 5th Nov.. we are still waiting for refunded monies for part of the bill ??? The normal response from the Shereton hotel group is to ignore these reviews and do nothing ..I would advise anyone to steer clear of this disgraceful hotel chain .

We stayed in Marriot Northampton. The room was nice, but about 3am what sounded like the main air conditioning unit for the hotel switched on. This woke us up ahead of a long day ahead. The noise didn’t stop until 9.30 am. No offer of any reduction in the room rate. The following night we stayed at the Delta Marriot hotel at Milton Keynes. Booked a classic queen room, but it was a king size bed that was so firm it was like sleeping on the floor. Did get any sleep. Wouldn’t recommend staying at a Marriot hotel !!

SLS Hotel, a Luxury Collection Hotel, Beverly Hills Mr. Christophe Thomas General Manager with the SLS Hotel SLS Hotel, a Luxury Collection Hotel, Beverly Hills 465 S La Cienega Blvd Los Angeles, CA 90048 after checking in and during the look see tour of your fabulous hotel (love the decorating) we went to the roof top pool deck. We were walking around and checking it all out for our time we would spend there the next day. As I was walking back to the entrance to the hotel and elevator, I fell and injured myself. There is a deck long step that I did not see (completely not visible to me and as I found out not to many people staying at the hotel). A gentleman rushed up to me to help me up and to see if I was alright. He was very kind and helpful. He asked if I needed help and was I injured. Since I was with my family and we had a day full of activities, I was able to limp and check my injuries. At first, I seemed OK to walk but as time went by I was in terrible pain in my left knee and elbow. My elbow was bleeding. The only reason I did not break my nose was my Granddaughter’s leg kept my face plant from happening. My nose felt like I had gotten hit on the top of my nose. No bleeding on my face (thanks to Lina) but my knee and elbow were bleeding and the skin was scraped raw and bleeding. We went down to the lobby and asked the lady at the concierge desk where we could have a refreshment. I also asked her for a bandage for my elbow and knee. She was very helpful and came to our couch with 2 bandages. During our stay the next day Sunday, at the hotel roof top pool, more than a couple of guests fell or almost fell due to this “invisible step down”. Even the waitstaff were talking about how bad that step is and how many people fall.

This is just another run of the mill hotel chain and my past experiences have been alright. However I now actively avoid Marriott hotels because of their affiliation with the Glazers.