WebflowReviews on record for webflow.com

I manage websites professionally, and this has been one of the most frustrating support experiences I’ve encountered. One of my clients was locked out of their Webflow account, and their website went offline after their hosting subscription expired. Unfortunately, they can’t even reset their password because Webflow placed their email address on a suppression list, preventing password reset emails from being delivered. So now we have a business with an offline website, a client who can’t access their account to update billing, and a problem that only Webflow can resolve. We’ve contacted Webflow support, and it’s been over 24 hours without a response. Meanwhile, the client’s website remains offline, potentially costing them leads and business. For a platform that charges businesses to host their websites, this level of support is unacceptable. Account recovery and billing issues that result in website downtime should be treated as urgent, not left sitting in a support queue. I generally like Webflow as a website-building platform, but experiences like this make it incredibly difficult to recommend it to clients who depend on their websites for their businesses.

War mein Lieblings-Website-Builder. Deutlich besser als WordPress + XY. Weil man jetzt dank der KI‑Modelle keine Notwendigkeit mehr an diesen Website-Buildern hat, wollte ich mein Abo kündigen. Da muss man sagen: Ist Webflow wirklich ein schlechter Verlierer. Es ist so unglaublich schwer, eine Website, die man in mehreren Sprachen hat, in einem Workspace zu kündigen. Das sehe ich als wirklich einfachen Zeitraub an und als ganz schlechten Verlierer MOVE. VERLIERT DOCH WENIGSTENS MIT WÜRDE.

I hired a young man to build a website for me last year. He began designing my book website in Webflow around June 2025. Since I am now working with a new website designer who is building a completely new and upgraded website, I requested that my old website be deactivated over 3 months ago. My Mastercard has continued to be billed monthly by Webflow, even though I filed a dispute over 2 months ago. Today I received a receipt for another $41.57 charge on my Mastercard again by Webflow when my website is no longer activated. The young man who built my website has disabled it, and thought everything was resolved. Since the account is not in my name, I can't communicate with them personally. I emailed them but received an auto-reply that their email address is not monitored. The phone number my Mastercard company gave me doesn't allow me to speak with a live person or to leave a message. I would not recommend WebFlow.com

apparently, when you are on an annual billing the payments are not-refundable even if it was recently billed we pay thousands of $ and all we get is a bot support

Not a customer. Our customers got spamvertised for a phishing site they are hosting. Reported to their abuse 3+ days ago, instead of responding and taking down the site the phishing page is still up. Run away before doing business with this company.

Terrible on every level. Pretty much impossible to use and will drive you insane in the making. Customer service never comes back to you. Do not use!

Caro malo, problemas técnicos, espantoso.

They are great at website design but what they are not great is the charging money for the service it is a simple wrapper but they charge like insane decent experience