WeCreatReviews on record for wecreat.com

Our experience with WeCreat and the Lumos system has been extremely disappointing, both with the equipment and the customer support we received. We encountered significant problems with multiple components of the system. The 100W MOPA laser appeared to have focusing/performance issues from the beginning. It took an extended amount of time to get meaningful support, and we ultimately found some of the most useful assistance through the Facebook community rather than directly from WeCreat. We also compared the 100W MOPA with a 60W MOPA laser from another machine using similar settings. Even with the WeCreat 100W operating at approximately 90–100% power, the 60W machine was consistently able to engrave/cut deeper and faster in our testing. That raised serious concerns for us regarding the performance of the 100W unit we received. The UV laser also had persistent focusing issues. The correct focus point seemed to change after powering the machine off and back on. Depending on the day, we sometimes had to intentionally defocus approximately 2–4 mm to obtain acceptable results. We also experienced numerous software/process issues, including: • Random lines appearing through projects during processing, despite the same artwork being used successfully elsewhere. • Layers or repeated processing failing to align in the same location even though the workpiece had not moved. • Significant loss of engraving performance when using engraving angles. • Cleaning passes that did not process. The fume extractor was another source of frustration. We experienced excessive vibration and poor airflow. These problems were communicated to WeCreat. Support was extremely slow, typically consisting of approximately one email response per day, which made troubleshooting a complex laser system unnecessarily drawn out. We were also unable to get the type of real-time phone support that could have made troubleshooting much more efficient. Because of the number of equipment problems, software problems, and our overall customer-service experience, we requested a refund. That request was denied. The laser equipment has since been returned, and we have filed an appeal/dispute with our credit-card company regarding the transaction. What is especially concerning is that after I publicly shared an honest account of our experience, I was blocked by WeCreat on social media. Rather than addressing the criticism publicly or allowing customers to discuss their experiences, my access to their social-media presence was restricted. Prior to my removal others were commenting on removal of posts. One of the admins specifically addressed the issue and stated it was a mistake that post were being removed. The next day they removed/blocked me after I posted my review. I understand that every manufacturer can have defective equipment and that other customers may have had completely different experiences. My review is based solely on the equipment we personally received, the testing we performed, and our interactions with WeCreat. For a purchase of this magnitude, I expected reliable equipment and responsive technical support. Unfortunately, our experience did not meet those expectations. Because the matter remains disputed, we are maintaining documentation of the equipment issues, troubleshooting communications, testing, return of the equipment, and our interactions with WeCreat.

Stay Far Away from this rip off company. I ordered a UV laser and they charged my credit card and sent me an invoice and receipt. After 10 days of not hearing anything about when it will ship, I contacted their support and was told they would not ship the laser until I paid them an additional $700.00. I was told they had a pricing error and would not honor the price I paid for. NOT A TRUST WORTHY COMPANY.

I love my we create pro , still have tons to learn but been using it almost on the daily and never disappoints.

The equipment is great (45 w Pro), and yet I’m having serious problems with the software. Files that took 1.5 hours to process last week now say it will take 222 hours to process. That shuts me down . Anyone else have that problem? Let me know. Please

The machine works great it's made with really good quality materials you guys did really good job. The only problem that you guys needed work is in the bearing.. The move the laser hit need more grease because they are completely dry. Other than that, I am really happy. Thank you.

Works great, program is easy to use and understand. Easy to clean lens and laser module. Let's me engrave on mirrors, wood, cork. Haven't tired the demem in yet. I also now own the Flex and also the 20w Vision. I bought all the accessories for each laser.

The laser engraver was easy to set up as I followed the set up instruction closely. I watched the provided sample videos that helped me as well. It was very easy to start and trying a few sample projects. The machine almost works like a standard computer printer! I do believe that software should be updated to include more engraving material settings. The software comes loaded with several materials as a start. The software expects the user (me) to experiment and determine the settings for more materials. I will be using common wood like pine or maple. Surely, these are standard material settings. I don't like this feature at all.

My experience with WeCreat has been nothing short of amazing! I started with a used Vision and loved it so much that I bought the Lumos last month. Both machines are absolutely awesome. You simply can't beat their winning combo of top-tier hardware, seamless software, and stellar customer service. The support staff is amazing, and I've only ever had great interactions with them! As a huge bonus, their membership is only around $7 a month, a total steal compared to others that charge $50. I actually sold my other name-brand lasers once I saw what the Vision could do. I highly recommend WeCreat!