Wilkins RVReviews on record for wilkinsrv.com

Don’t waste your time. There is a huge lack of communication throughout the entire process. Unfortunately, we learned that after signing our paperwork. During delivery, the salesperson actually broke the bedroom door while trying to get into the back bedroom. It wasn’t even put on a work order until our walkthrough two weeks later. It feels like the moment we signed the paperwork, customer service went completely downhill. The dealership is extremely difficult to get ahold of. Phone calls often go unanswered, and getting updates on repairs or concerns has been frustrating and time-consuming. I’m not someone who normally leaves reviews, but we purchased a brand-new camper and it has been nothing but a headache. I’m hoping to save someone else the frustration and suggest looking at another dealer before making a purchase here. The cleaning crew had been in our camper twice, yet when we pointed out the issues, I was met with, “Sorry it’s not up to your standards.” That response was unacceptable, especially after spending a significant amount of money on a new camper. What has been most disappointing is how disregarded we have felt throughout this process. Concerns are brushed aside rather than addressed, and the way some employees speak to customers when they are simply trying to resolve problems is unprofessional and disrespectful. We’ve made multiple trips back and forth to the dealership—over three hours round trip each time—and very little has been accomplished. To make matters worse, they don’t offer buybacks, so now I’m stuck in a camper I’m unhappy with and dealing with a company that has been terrible to work with for service and warranty issues. And the issues mentioned above are only some of the problems we’ve dealt with since purchasing our camper. There have been multiple other concerns and frustrations along the way that have turned what should have been an exciting purchase into a stressful and disappointing experience. I expected much better support after the sale. Unfortunately, my experience has been disappointing from start to finish.

I would rate minus zero, have had my Hampton destination trailer 9 months, for first 30 days, I contacted Wilkins regarding warranty issues, they do not respond unless you badger them, constantly, then they tell you the warranty has been denied, but they cannot tell you when and by whom the denial came from, I have been dealing with a major water leak that was created by the manufacturer or Wilkins and still getting the run around. Time for legal or Attorney General. After you sign the papers, they do not care about you the consumer, sad part is Wilkins destroyed my last trailer by hitting a bridge, should have learned. Will post more in the coming days. Signed Don D

Wilkins RV is great… until you sign the paperwork. I have a brand new camper and the refrigerator quit working. I have been calling for weeks for service and getting the run around. I would give them zero stars if I could

Wilkins RV 8010 Cicero NY would get zero stars if I could. Went to the RV show on March 5 bought brand new 2025 Heartland. It had things wrong that they would fix, bent landing leg, damage inside and part of the deal was to change the hot water to a tank one instead of on demand and deliver and pick up the old camper. March 24 was to sign the final paperwork and to pay for it. They called the day before and said they had damaged the outside of the RV with damage around the wheel well and down the side. We would call to see how it was coming, no one would call you back. We would stop in and they would tell us everything was fixed except for the outside. This went back and forth for weeks. We went in again April 21 to find out what was taking so long and they said there was no way to track the metal for the outside. When we told them we wanted our money back they went and found a tracking number, we then question again about the inside repairs which Cory the service manager who we have been dealing with the whole time and was the one that told us everything had been lied and it wasn't. The metal came to them on April 22 we called on the 24 and they hadn't checked it in yet. They called and said we could pick it up after 11am on April 30. We called that night and the next day many times. We called the owner and he said it was just growing pains for the new store. WE went and picked it up on MAY 1 they didn't give us a walk threw just wanted us gone. Got it home the furnace didn't work, hot water heater on electric side, blinds didn't come down all the way, gutters over pull outs were all loose and had to chalk the roof. All this on a brand new 100 thousand dollar camper. They did not check anything so RUN and anywhere else. Will never step foot in a wilkins ever again.

Do not go to Wilkins in Waterloo for service! Terrible communication, took forever to get parts and when I called a sister store they told me the part was in inventory and could have it overnight! My generator still doesn't work after spending hundreds to get repaired!!

**Extremely Disappointed with Wilkins RV** We purchased a *brand new* 2024 Flagstaff from Wilkins RV with high hopes, but unfortunately, it has spent more time in their service department than at our home. We've made just 10 payments on it and only managed to take it on 3 trips — the rest of the time, it's been in the shop. Right from the start, we've had major issues: the slide toppers, the fireplace, the slide-out, and now — to make matters worse — what appears to be **water damage from the roof**. Despite these ongoing problems, the Bath, NY service department has been unhelpful and incredibly frustrating to work with. One woman in particular was *extremely rude* when we tried to explain the repeated and unresolved issues. We trusted Wilkins RV to sell us a quality camper, but it’s clear we were sold a lemon. Worse, they refuse to stand behind the product or work with us to reach a resolution. The fireplace issue — supposedly fixed — has returned, and now we're facing structural concerns with the roof. Once again, the RV is sitting at their shop instead of being enjoyed by us. Bottom line: **Wilkins RV sold us a damaged RV and has done nothing to make it right.** I would not recommend them to anyone looking for a reliable camper or a dealership that cares about their customers after the sale.

Went to pick up new unit and during demo We found a couple of issues. Mainly 1 awning did not work. Service tech then explained that he had to fix other electrical issues that the service department failed to tell us. He said it was a lot of removing panels. After waiting in the parking lot for 1 hr,no one came out except for the finance girl(seriously?) We then went in and asked for our old title and keys and left. No one cared!!! Not sure of status as we write this

I went into the new dealership in Waterloo to try and order replacement parts for my 5th wheel that was purchased from them new. Talked to the parts guy who had trouble finding what I asked about. I had done research on the Grand Design website and had part numbers available for him. He then located the parts and told me one was out of stock but had pricing on both minus shipping. I asked him if he could call and get information on if and when it might be in stock as well as the cost of shipping. He said I'll take your name and number and call you..... still waiting??? I then went to the front entry counter and asked if it was OK to go out and check out the new rv's. She said sure but they are all locked. She never offered to have a sales person go out with us!! So... we looked at a few in the showroom, again , sales people sitting in their offices doing nothing completely ignored us!! I'll be sure to never do business again with these lazy slugs!! What a poor way to do business!!