WIMCO VillasReviews on record for wimco.com

We recently rented a villa in St. Barths through Wimco. Since peace and quiet were our absolute priorities, we explicitly delayed confirming our booking until Wimco provided a written guarantee that there was no active construction nearby. They assured us we would not be affected. Unfortunately, this was entirely false. Upon arrival, we were met with deafening, constant jackhammering starting at 7 AM, Monday through Saturday. The pool and outdoor terrace were completely unusable during the day. While the villa owner eventually agreed to a partial two-night refund based on the agency's initial (and inaccurate) claim that the noise would just be "on and off," the situation drastically escalated shortly after. During our stay, a second construction site began, and incredibly, a stonecutter (!) set up right at the property entrance to grind rocks all day. When we asked for a fair resolution given this severe escalation, Wimco's customer service showed its true colors. A concrete relocation to an equivalent villa was never offered - we were told nothing was available - yet management later had the audacity to claim in writing that we "chose" to stay in the construction zone. Even worse, Wimco refused to take any financial responsibility for their own initial misinformation : while the villa owner absorbed the cost of the two refunded nights, Wimco completely refused to refund their 11% service fee on those nights. They essentially forced the owner to pay for the agency's failure to properly inform its clients, prioritizing their commission over accountability. If you are paying premium rates for a luxury vacation in St. Barths, you expect honesty, transparency, and a team that stands by its written word when they make a massive mistake. Wimco failed on all fronts. We highly recommend booking through a different, more reputable agency than Wimco.

As someone who values precious family time and invests considerable effort into planning memorable vacations, I cannot emphasize enough the sheer incompetence and disregard for customer satisfaction exhibited by WIMCO, the so-called "luxury" travel agency. Our eagerly anticipated trip to Saint Barthelemy, meticulously planned over months, turned into a nightmare solely due to WIMCO's utter failure to fulfill their promises. Despite booking well in advance and confirming every detail, including a luxurious villa to accommodate our family, WIMCO managed to single-handedly ruin our vacation. Just hours before our departure, we received a distressing email informing us of the cancellation of our villa reservation due to nearby construction noise. This wasn't just an inconvenience; it was a devastating blow to our long-awaited reunion. The suggested alternatives provided by WIMCO were a laughable insult to the standard we had paid for. Shabby accommodations with obstructed views and minimal amenities were offered as replacements, demonstrating a blatant disregard for our expectations. The lack of accountability displayed by WIMCO's representative, Bobbi Owen, was appalling. Instead of taking responsibility for their oversight and ensuring a satisfactory resolution, we were met with excuses and empty apologies. It's inconceivable that a reputable travel agency would fail to monitor ongoing construction activities near their managed properties, let alone inform clients at the eleventh hour. To add insult to injury, WIMCO presented us with a ludicrous ultimatum: accept subpar accommodations at full price or postpone our trip for up to a year. Such inflexibility is both unreasonable and impractical for working individuals with limited vacation time. Despite investing over $15,000 in this vacation, WIMCO's callous attitude left us without recourse and without a vacation. The absence of a refund further highlights WIMCO's disregard for customer satisfaction and basic decency. This experience has left a bitter taste in our mouths, tarnishing what should have been a joyous occasion with loved ones. It's evident that WIMCO prioritizes profit over customer well-being, making them unworthy of any traveler's trust. In conclusion, I implore anyone considering WIMCO for their travel needs to steer clear. Save yourself the frustration, disappointment, and financial loss by choosing a reputable agency that values its customers. WIMCO's abysmal service and lack of accountability have cost us not only a vacation but also precious time with family. They are the epitome of unprofessionalism and incompetence. In summary: WIMCO is straight garbage. Avoid at all costs.

Used Wimco this year and last. No issues. When flights were cancelled from St Barths due to wind, they pulled out the stops (admittedly in a somewhat chaotic way) to get us (and others) a boat to SXM. No complaints,

DO NOT work with Wimco. Their information is inaccurate and their staff does not give or have correct information about their locations. We have essentially been defrauded and spent THOUSANDS based on completely false information. Please do your family a favor and book elsewhere.

Wimco was very attentive and went the extra mile in helping us with our accommodations in St. Barts. They met us at the airport, escorted us to our villa, and delivered a breakfast package the next morning.

Simply perfect

After working with a Glenn for 25+ years I could not be more pleased with her (and Wimco’s) service. The staff in St. Barth’s has always been incredibly helpful also. I always look forward to our next trip !

Consistent good service and candid advice. Concierge service in st Barth is outstanding.