WinkBedsReviews on record for winkbeds.com

Purchased a WInkbeds Plus back in July 2024. For a year, the back pain subsided. But in a year, the pain slowly returned. Didn't realize until the 2 year mark, that the mattress might be the issue. Replaced it and the back pain immediately stopped, well the replacement isn't a wink beds and its softening up too quickly. The problem with mattresses these days is just like other things we have seen over time, the quality isn't there. Advertised as this or that, but doesn't last. And mattresses aren't cheap investments. Winkbeds has a great warranty, but only if you have an identifiable indentation of more than like 1.5" or something. But the softening of the foam is not covered. The warranty should be based on the amount of pressure and how far it goes down with that pressure on top. But we know that won't happen. So while WInkbeds doesn't show it any longer, when I bought that one, they had a replacement program. Swap out for 1/2 price. I had remembered and asked about it, and they confirmed. It's 1/2 off the list price and then you have to select the room of choice delivery. The replacement will have no warranty and no swap opportunities. When you figure out the price with those factors, I refused to pay nearly as much as the sale price with free home delivery, for a mattress without any warranty or return privileges. Word of warning, if things work out, great! But if not, such as my situation, you won't have a good off ramp. I'm 5' 11" and weigh 375lbs due to medications and having cancer and other issues. These mattresses are not tested using this kind of criteria and the softening is the issue, not the ruts.

The luxury firm hybrid is rated the no.1 hybrid but I can’t sleep without waking up with a tight sore back after months of trying. It is so hard and not at all contouring beyond the top most layers. On the plus side, it still retains its firmness after several months, for those that want a hard unforgiving mattress.

Unparalleled customer service. Period.

I ordered my bed on the 4th, it said it was supposed to be delivered 2 days ago. I had my old mattress picked up already which was a horrible experience. The guy showed up alone to retrieve the mattress. So basically I paid $150 to help another man carry a huge mattress out of my house. I called customer service yesterday to find out where my mattress was, and it hadn’t even been shipped yet. The guy on the phone said I would get it Thursday or Friday… FedEx shows I won’t get it until Sunday possibly Monday… I’ve been sleeping on my couch for 2 night already, looks like it will be 5 nights. I was offered no discounts for all the trouble I’ve been having. I’m extremely disappointed with how this whole process has gone. Even if it’s a great bed after going through all of this I will be buying a different mattress next time

**Loved it at first — failed in under 4 years and the lifetime warranty was useless** When we first bought our WinkBeds Luxury Firm King mattress, I absolutely loved it. I bragged about it to friends and family and would literally have people lie on it because I thought it was that comfortable. Unfortunately, that did not last. We received the mattress in May 2022 and also purchased WinkBeds’ own platform foundation. By March 2026 — less than 3 years and 10 months later — the mattress had developed significant sagging and I could physically feel something poking me from inside the mattress. The problems had already been developing for several months by then. It eventually became uncomfortable enough that I slept on the couch because the couch was more comfortable. I submitted extensive photos and measurements for a warranty claim. WinkBeds initially reviewed the photos and told me the mattress had approximately 1.0–1.25 inches of compression, which they considered normal body conformity. Their warranty threshold for sagging is 1.5 inches. I repeatedly explained that the sagging was not my only concern — I could actually feel something inside the mattress poking me when I lay down. That possible internal defect was never meaningfully addressed. After I later submitted additional measurement photos and asked for the claim to be escalated, I was told one measurement was actually less than half an inch and another was invalid because it was taken near a tuft. So during the same warranty process, I was told the mattress had 1.0–1.25 inches of compression and later that it was under half an inch. The warranty claim was denied. WinkBeds then offered me 50% off another same-size mattress through their “Any Reason” replacement program. However, I was told that replacement would be final sale, with no trial period and no warranty. After spending thousands on a premium mattress setup that failed in under four years, I was not willing to spend another four-figure amount on the same brand while giving up the warranty entirely. We ultimately replaced it with a $200 clearance mattress from Target. I do not expect a $200 mattress to last forever. That is exactly why this experience is so disappointing. I paid premium-mattress money because I expected better durability and because the lifetime warranty gave me confidence in the purchase. I went from enthusiastically recommending WinkBeds to telling people not to buy one based on the expectation that the premium price or lifetime warranty means the mattress will last. I have the complete email chain, dated photos, measurements, mattress tags, and warranty responses documenting the entire experience.

First it is a well made mattress. I ordered a full size firm, but do not feel like it is firm enough. The top is soft and I thought it might be cooler than it is. Delivery was fine, but I had to find someone to help install it as it is extremely heavy. Now here is where I have a complaint. I am 72 years old and live alone. Some very important information was not relayed on the website for the care of the mattress. On my card of instructions I am suppose to rotate it every 2 weeks for the first 3 months and then every 2 months thereafter. I cannot lift this mattress, therefore it has only been rotated twice since I bought it 2 years ago. I have to have two people as I cannot do it. Had I known that I would have chosen a different mattress that I do not have to depend on someone else to turn it.

I purchased the luxury firm king. About 80 days in I started noticing my lumbar spine becoming sore and progressively tighter. I thought I needed to stretch more and so I did. Around 115 days my back seized up and I wasn’t able to move freely for a few days. I stopped sleeping in the winkbed mattress and began sleeping in a guest bedroom with a firm mattress. Within a few days my back was back to normal. By this time the trial period had passed by a few days. I asked winkbeds to honor their exchange given the circumstances and they would not. The bed started firm and is now soft after 4 months. Don’t buy from winkbeds.

The bed is nice but not a right fit for me due to firmness issue. Tried exchanging bed for a softer firmness under their 120 day free trial and was hit with terrible customer support (generic copy and paste replies) basically telling me to try the bed longer. Yea, no thank you, not torturing my body just so you can delay the refund/return process. The mattress will get softer over time, but not enough that it will make a difference. I switched from a firm mattress to a softer (medium) mattress specifically for this issue. My old softer (medium) mattress was simply too old, so I wanted to replace it with a new mattress. The luxury firm was too firm, creating unnecessary pressure points for me, which led to me waking up with lower pain everyday for the past 2+ weeks. Literally wrote the same time in email to Winkbeds, but was basically ignored by customer service. Highly do not recommend, the return process is terrible, not even a real human answering you, likely just some AI agent giving you generic replies.