Filed
Works, but the support was terrible.
The service is reliable usually, however there are has been multiple cases of node failure and lack of response in tickets. The support is subpar and on multiple cases entirely unanswered. I tried updating tickets, and found that multiple of their lines of communication for support are down including their Email, Discord, and Livechat. In the event of a system error or you fail to pay on-time your databases will be wiped irreversibly and your files will be locked from view until a technician manually replaces them, in my case which resulted in permissions being unset and having to redo all the permissions I had within my data.
Filed by Nathaniel
Reply from Winstri Hosting, Inc· Sep 28, 2020
Hello Nathaniel, Thank you for your feedback. We apologize for any issues you were experiencing with our support team. We were unable to find any record of any support tickets or contact being made from your email address. We've made several attempts to reach out to learn more about the support problems you were experiencing but have not received any response. Please reach out to us and provide more information on the problems you were experiencing so we can find out why you were having these problems. Thanks, Winstri Hosting Support