WORX ToolsReviews on record for worx.com

Terrible Customer Service – Very Disappointing! Extremely disappointed with WORX customer service. My lawnmower stopped working, and because I no longer have the original receipt, they refused to replace it under warranty. I understand companies have warranty policies, but in my experience, most companies are willing to work with customers, especially when a product has clearly failed. Many will use a serial number, manufacturing date, or other information to verify warranty eligibility, and some will even offer a goodwill replacement. Instead of trying to find a solution, WORX simply refused to help. A warranty should mean something, and customer service should be about helping customers, not finding reasons to turn them away. Very disappointing experience. I'll definitely think twice before buying another WORX product.

9 months ago brought battery lawn mower recently when went into turbo mode it died. Contacted customer support really helpful & was told its still under Warrenty. They got it collected & sent me a replacement. Some where in the pipeline there was a confusion as when I got my replacement it as a real big downgrade with none of my features. So contacted again. They were very apologetic. They requested a collection of the lawnmower they sent & replaced it with the correct model I started with. The staff were very polite & couldn't be .ore helpful.

Just been helped by Customer Services Patrick and Phoebe . Both were great. Many thanks. Alan

Fuyez, oh que non cette marque, Fuyez très loin cette marque....çà tombe en panne régulièrement et le SAV inexistant et surtout inefficace . Même sous garantie, ils attendent la fin de garantie, laisse trainer jusqu'à ce que vous abandonner.... A fuir cette marque vivement

I have had a strimmer for three years which served me well but i managed to break the end guard. I contacted their service department who responded immediately, sorted the part and i received it a couple of days later. Great product and great service.

I wrote a review after my horrible purchase and customer service experience. Worx challenges your review through trust pilot with the goal to remove your post. Stay away from this company.

Wasted so much time trying to get their Robot mower to cut grass that it grew a foot. Told Worx Support about the fault and they told me to return it to Amazon.

J’ai acheté une perceuse à percussion WORX au bout de 2 ans avec peu d'utilisation le mandrin c'est bloqué, j'ai acheté une deuxième perceuse à percussion WORX le nouveau model POWER SHARE WX354.1 au bout de 11 mois le mandrin c'est bloqué comme l'autre, j'avais encore la garantie et après retour de garantie, je l'ai utilisé 2 ans toujours avec peu d'utilisation et le mandrin c’est encore bloqué. Je suis très déçu de cette marque j’ai investi dans cette marque pour être tranquille et au final ca ne vaut pas plus qu’une perceuse bas de gamme beaucoup moins cher.