WP SwingsReviews on record for wpswings.com

Great support team!

Been using WP Swings Woocommerce Subscriptions Pro and it is a great, cost-effective alternative to the native Woocommerce subscription plugin. It's easy to configure, very robust, and provides exactly the level of control I need for subscriptions. Their support is also A+, eager to help.

I normally leave positive reviews, and I had hoped to do the same here. Unfortunately, my experience with WP Swings’ custom development service was frustrating and involved considerably more follow-up than I expected. WP Swings offers a great plugin. I initially suggested improvements I thought could benefit other publishers, including dynamic author information, clearer footer labels, and the ability to sell current, ad-free article PDFs through WooCommerce. Their team explained that these would require paid custom development rather than additions to the main plugin. During the initial discussions, I arranged a call after midnight my time to accommodate their stated business hours in India. I had already emailed the requirements and sent an agenda beforehand. However, the representative seemed unfamiliar with the project, and I spent much of the call, half awake, explaining those requirements again. I left feeling that the representative had not been adequately briefed and that the call had done little to move things forward. On May 29, I accepted a $650 quote covering PDF formatting, author information, WooCommerce purchasing, bundles and upsells, and automated product creation from my articles. Their estimated completion time was six to seven working days from kickoff. I did not reach final sign-off until July 5. The team implemented useful features and made corrections, which I appreciate. However, getting there required weeks of repeated follow-ups and several rounds of partial fixes. Examples included missing typography changes, incorrect author-box placement, author links that did not work, and the wrong image appearing in the PDF header. I repeatedly found outstanding details in work presented as completed. There were also disagreements about the agreed scope. In June, their team said dynamic bundles had not been discussed. I had to refer them back to their May 29 confirmation covering bundles and cart upsell prompts before that work progressed. Repeatedly having to re-establish what had already been agreed added to the frustration. On July 5, at hand-off, all outstanding issues appeared resolved, including the email download link. Unfortunately, that was not the end of the problems. By September, I discovered that a customer’s purchased PDF was missing paid customizations, including the “Author:” label, clickable author attribution, and the final author bio box. These features had been included in the original scope and explicitly confirmed as implemented in June. On September 15, WP Swings confirmed that a plugin update had overwritten the custom work. They advised me to avoid automatic updates, retain an older customized backup, or commission a paid add-on. In October, they also increased my installed plugin’s version number from 1.6.4 to 9.6.4 to suppress further updates. That raised concerns for me about missing future bug fixes, compatibility improvements, and security patches. Their later response acknowledged that avoiding updates was not a viable long-term strategy for maintenance and security. Their proposed permanent solution was a separate add-on costing another $500 to preserve the customizations through future updates. Their original proposal did not clearly explain before payment that normal updates to their own plugin could overwrite the commissioned work, leaving me to restore an older version, suppress updates, or pay for a different implementation. That distinction would have mattered to my purchasing decision. Separately, customer download issues have been recurring. I reported broken customer confirmation-email links to WP Swings in June and July, and three customers later reported access failures in September and October. Some links returned buyers to the homepage rather than delivering their purchased PDF, and I had to fulfill each purchase manually. In October, their explanation was that customers needed to be logged in, despite my store allowing guest checkout. Those delivery problems remained unresolved with WP Swings, so I ended our working relationship and took over the work independently. I am continuing to use the plugin, but I would not commission further custom development from WP Swings based on this experience. Clearer advice before payment, better preparation for calls, more thorough testing of the customer purchase process, and more consistent follow-through would have made a substantial difference.

I was in hurry to complete subscription product. Doing that i faced with my account some problems and with license also. Guy from support which name was Ishant helped me to solve this quickly. Thank you!

WP Swings built our online perfume store from scratch, and I'm really happy with the result. The site looks elegant and professional, and it makes it easy for our customers to browse and buy their favorite fragrances. A special thanks to Shashank, who helped deliver the project seamlessly and supported us throughout. Best of all, it was delivered at a very affordable price. I'd definitely recommend WP Swings to anyone looking to launch an online store.

helped me get the reminder emails to work

Had some problems onderstanding settings, but with the help of support it was fixes super-fast. Great end super-friendly help!

**Excellent Support – Highly Recommended! ⭐⭐⭐⭐⭐** I had some issues with the booking system on my photography website, and the WP Swings support team was extremely helpful. The support representative was patient, professional, friendly, and genuinely committed to helping me solve the problems. I really appreciate the time and effort he dedicated to assisting me. It's great to know that there are people who truly care about their customers. Thank you for your excellent support! Highly recommended!