XDPReviews on record for xtremediesel.com

My experience with XDP has been frustrating, to say the least. Between receiving an incorrectly matched part, getting little meaningful assistance resolving that issue, and then dealing with repeated delays and uncertainty surrounding a backordered S&B intake, I was quickly losing confidence in the company. The situation with the intake was particularly frustrating. After multiple conversations and trying to get answers from both XDP and S&B directly, I eventually learned that manufacturing issues were going to push the availability date back considerably. Then I finally reached Ms. J. Baitz who is one of their Customer Service Representative, and the experience completely changed. Rather than giving me another explanation, passing the responsibility to the manufacturer, or leaving me to figure things out myself, she immediately took ownership of the situation. She worked through the cancellation with the manufacturer, helped get my existing order changed, and arranged to substitute the cleanable-filter version of the intake at no additional cost. She was knowledgeable, proactive, professional, and genuinely interested in finding a solution. Most importantly, she understood that the customer shouldn't have to manage problems between a retailer and its suppliers. That is exactly what good customer service looks like. Unfortunately, it took far too many calls and far too much frustration before I finally reached someone willing and able to help. I want to recognize Ms. J. Baitz because she absolutely deserves the credit. She turned an experience that had me ready to write off XDP entirely into one where I might consider giving them another opportunity. My takeaway for XDP: You have an excellent employee. Recognize her, and make sure the rest of your customer service team is empowered to provide the same level of support. Customers shouldn't have to get lucky to receive good service.

XDP is my number one stop for any and all things diesel related, from special order parts to efficient and quick shipping. I am a Parts Manager at a diesel repair shop and I only choose XDP because I know I'll get the right stuff, as quickly as possible with no issues. And if there are issues, they are extremely friendly and helpful to see that your needs are met. Specifically, Holly from Customer Service, the support she provided me was crucial in order for me to meet my customer's needs and she surpassed all expectations I had, she needs a raise. All in all, XDP should be the first and only place you go for parts.

Incredible service. Ordered from XDP and unfortunately UPS lost my package. I emailed XDP and after UPS investigation they sent me another one that same day. Bonnie called and emailed me to make sure everything was taken care of and on the right track. Customer for life. Thank you for caring about your customers.

Bought 6 inch exhaust tips as a gift for someone. They decided they wanted 7 inch so I am sending the 6 inch back for a refund. Not happy I was unaware customer had to pay for returns so now I am paying almost $16 to ship them back. Not happy with their customer service, was short and eh to me when I asked about return costs and want to make sure I am getting a FULL refund since the tips are brand new still. I read they may charge a restock fee for some items, well they better give a full refund to me. Not happy this is my first order/experience with them and I don't think I ever want to buy from them again.

Nick was very good helping me out select the product gave me a good price recognize that I am a returning customer. It is people like Nick that make me come back to XDP thank you so much

I needed to cancel an order, check the order status said it was still processing and they were still picking the order I tried to cancel the order they told me it was already shipped would not let me cancel the order I am had to wait for the order to come in spoke to two separate people they told me the same thing had to wait for the order to come in spoke to two separate people they told me the same thing their system is slow and behind is what they told me their system doesn't keep up with what they're doing i wouldn't buy anything from this place because their system is antiquated. Just be by or beware with doing any business with the company I won't do any business with this company I was going to buy another part until they told me I couldn't cancel the order that their system said was still processing and they were still picking it so to do, business with this company is on you, I also have screenshots of everything when I was speaking to them when I was speaking to them and what their website was showing my order status was

Nick was quick with a price match and very helpful over the phone. Smooth and easy transaction.

Nick was great to deal with and solved my issues very fast with no hassel!