ZetronixReviews on record for zetronix.com

The unit I purchased stopped working after 3 months. Even when it worked, not a quality product

⭐ 1 star — Extremely disappointing product quality and customer service! I have been buying products online since the 1990s, and this was one of the most disappointing customer experiences I have ever had. My main problem was not simply that I disliked the product. It was the huge gap between how the product is presented and marketed by Zetronix and what it actually delivers in real-world use. Before purchasing, I specifically contacted Zetronix because night vision was particularly important to me. I wanted to know whether the camera could provide sufficiently clear footage to identify a person. I was assured that it could. Zetronix currently describes the FUMA II as having 1080p HD video, 30-foot night vision, “clear evidence even in total darkness,” and a “crystal clear CMOS sensor” that captures faces and details across the room. My actual experience was dramatically different. Moving people appeared almost transparent or ghost-like. Even the body of a moving person could be difficult to distinguish clearly, let alone facial features. The actual image quality was, in my experience, comparable to inexpensive generic cameras available elsewhere for substantially less money. I saw no meaningful quality advantage that justified the price. The customer service was even more frustrating. I contacted Zetronix promptly, yet communication was extremely slow and inconsistent. Responses were delayed, communication repeatedly stopped, and a straightforward return/refund became a weeks-long ordeal that consumed an unreasonable amount of my time, energy and patience. I also had to pay $18.34 out of pocket to return a product that ultimately proved unusable for my intended purpose. I eventually had to escalate the matter through PayPal. I returned the product with tracking and signed delivery confirmation. It was delivered to Zetronix on August 8, 2026. PayPal ultimately closed the case in my favor on August 17, 2026 and issued the full $183.99 refund. After decades of buying products online, I have never experienced a return/refund process this unnecessarily difficult, slow and frustrating. I would not recommend Zetronix. I strongly recommend staying away from this company and considering a more established brand, even if it costs somewhat more.

Disappointed with my experience. The product I received had a defect and I had a lot of difficulty getting a response from customer support for feedback. It is not normal, that a customer has to pay to return a product that was defective I do not recommend."

I am extremely disappointed with my experience with Zetronix. I purchased one of their cameras and barely used it. A few days ago, when I needed it, the device would not turn on at all. I contacted customer support and followed every troubleshooting step they requested, but nothing resolved the issue. After reviewing the situation, Zetronix acknowledged that the camera appeared to be defective. In fact, I was told that "the item must be faulty." Despite this admission, they refused to offer a refund. Their only solution was to offer me a discount on another product. I find this response unacceptable. Why would I spend more money on another item from the same company after my current device failed with minimal use? If the product is faulty, the company should stand behind its products and provide a reasonable remedy instead of trying to sell the customer something else. Their justification was simply that the warranty period had expired. However, the camera was barely used and failed under circumstances that suggest a product defect rather than normal wear and tear. I expected better customer service and greater accountability. Based on my experience, I cannot recommend Zetronix to others. Customers should be aware that if a product fails shortly after limited use, they may receive little assistance beyond a discount offer for another purchase.

The product arrived in ample time. Was easy to install and works very well. I can survey my property from anywhere. Gives me peace of mind to know what's going on around my property at a moments notice.

Two defective cameras, no customer service, total scam business. Do not buy anything from here.

I purchased a security camera December 3, 2024. The camera started to fail November 2025. Camera battery was not charging thru the solar panel. I charged the battery manually and it wouldn't hold a charge. I contacted these people, only to never receiving a response back. Finally after my second attempt in February 2026, I received an email stating that the product was out of warranty. I'd have to follow their return policy as well. Had they contacted me the first time in 2025 when the camera was STILL under warranty. It wouldn't have been out of warranty!! Their Customer Service and their products SUCK. I wouldn't recommend this company to ANYONE! But I have found a new Security Camera company that has taken a lot of these people's clients due to their poor Customer Service.

I purchased THREE covert keychain cameras. The first one fell apart when all four screws fell out. Otherwise audio and video quality were great. So I purchased another one. Same thing happened but this time fortunately they replaced it because it was within a year. The replacement camera fell apart within seven months. I just called to have it replaced and the warranty does not cover a new replacement product. This is total BS. So they can send a defective product and refuse to warrant the product. They HAVE to know the screws malfunction but continue selling the product and then refuse to back it. Totally do not recommend this company. I have bought from them for years, and it is virtually impossible to get tech support. And now this. I am done. DO NOT RECOMMEND.