zulaykitchen.comReviews on record for zulaykitchen.com

I have purchased two of these frothers one from Amazon and one directly from their website and they are the worst frother I have ever purchased. There is no Notch to hold the frother in place so it falls in your drink over and over again and the lifetime warranty they claim is non-existent

Giving a one star because it won't let me give 0 stars, this is the shitiest company ever, I purchased a product in a retail store and it broke the store sent me to the company and they are refusing to stand behind their product, they told me they refuse to honor a product out of a store mind you I had this less than a month and it broke and all over the Internet they claim they stand behind and have warranties on their products but will not replace the piece that broke for me, not looking for a whole new set just want the broken piece replaced and was basically told I was SOL they are a complete RIP-OFF and took them over a month to respond to me, this company needs to go out of business

I purchased a double whisk from Zulay, and after a while it suddenly stopped working. It would power on and make noise, but it was no longer spinning. I contacted the company, and Jay was incredibly kind—he helped me troubleshoot the issue and arranged a replacement. The replacement he sent was brand new, and he shipped it so quickly. I truly recommend Zulay. Not only do they make the best handheld frother, but their customer service also exceeds my expectations. Thank you so much, Zulay!

Several hundred dollar order placed a month and a half ago. Dozens of emails, almost 60 phone calls, false tracking info sent. Was told “hung up in shipping department” 5 weeks ago and that order was sent in 3 shipments. Declined to reply to requests for those tracking numbers. Only answered the phone once and was told I would get return call in 15 minutes (about a month ago). Working with bank while they investigate them for fraud. —- Email has been sent to escalations as requested.

Can not get ahold of support once you order. I needed assistance the literal minute I put in my order and never made contact. So if anything is wrong with your order, good luck getting it fixed. I tried 2 different support emails, phone call (and voicemail), and a help form on their website and never heard back from any of them. Ultimately have to dispute the charges through my bank because I can’t receive the order and am not just donating over $100 to nothing.

I could not give this company a better rating. I purchased a frother and it quit working after about 2 months . I remembered the warranty and contacted customer service. They ask me what the problem was and mailed me a new frother which I received within a couple of days.

When you click on warranty registration it just takes you around in circles so evidently they don't really warranty their products.

metal juicer broke, contacted about replacement under guarantee, they agreed, what happened next was an ai stalling response every 3 or 4 days for 3 months, until i asked them to stop which they didn't. No customer service in UK and a product that is not fit for purpose.