Aberdeen Broadcast ServicesReviews on record for aberdeen.io

The Office of Student Accessibility at Pepperdine University is pleased to recommend Aberdeen Broadcast Services. We began working with Aberdeen in May 2020 during the COVID-19 pandemic, when there was an urgent need to expand our captioning support due to a significant increase in remote and hybrid learning environments. Aberdeen quickly stepped in to meet our needs, offering the flexibility and capacity to scale as our demand grew. Aberdeen provides real-time captioning using professional stenographers for Pepperdine. Live captions and audio are seamlessly integrated through our designated captioning encoder or digital platform. Their captioners consistently deliver outstanding accuracy—guaranteed at 98% or higher—while transcribing speech at approximately 200 words per minute. To support this level of quality, we work collaboratively by ensuring clear audio, organized speaking, and providing preparatory materials such as syllabi and session outlines. Most of our captioning hours have been dedicated to supporting a hard-of-hearing student in the Graduate School of Education and Psychology, with the CART providers offering both onsite and remote services depending on the setup. Throughout our partnership, Aberdeen’s customer service has been excellent. Their team is responsive, professional, and accommodating to our scheduling needs. Our students simply complete a CART/Captioning Request form with class or meeting details, and Aberdeen efficiently arranges the captioner. The students who have used their services have expressed high satisfaction with the accuracy, timeliness, and overall experience. We highly recommend Aberdeen Broadcast Services for any institution seeking dependable, high-quality captioning support.

We hosted our first event of the quarter this September and partnered with Aberdeen Broadcast Services for AI captioning after connecting with their team at the CSU + UC Event Professionals Network Conference. Working with Tony Baltayan and Matthew Day was a fantastic experience — they made the process seamless and supported us every step of the way as we introduced this new accessibility feature. Their service helped us elevate our event and ensure inclusivity for all attendees. One guest even shared that she was thrilled to see captioning available, as it allowed her to stay engaged with the program while stepping away briefly. We are thrilled to continue working with Aberdeen!

It's a pleasure to work with Aberdeen. They offer reliable captioning services and their team is professional and timely in their communication and file delivery.

I've had great experiences entrusting Aberdeen Broadcasting Services with my filmmaking needs. They haven't failed me one bit, even in tight situations.

For nearly a decade, Aberdeen Broadcast Services has been an integral part of the "Living Proof with Beth Moore" program on TBN. As we end our partnership with TBN, I want to take a moment to express my heartfelt gratitude for Aberdeen's outstanding service. From the very beginning, Aberdeen Broadcast Services has been a one-stop shop for all our closed captioning needs. Their deep understanding of the TV business has been evident in every interaction. They don’t just provide a service; they actively engage with our content, catching any mistakes and notifying us promptly. This attention to detail has been invaluable in maintaining the high standards we strive for. Communication has always been seamless. Jeff Newman, in particular, has been a standout—always quick to respond to my emails or texts. Even when I’ve had last-minute changes, the team has consistently gone above and beyond to accommodate them. Their flexibility and professionalism have made every challenge manageable and every project a success. It has truly been a pleasure working with Aberdeen Broadcast Services. Their dedication and expertise have not only supported our program but also elevated it. Thank you for nine years of excellence!

Working with the folks at Aberdeen to find an affordable Closed Captioning solution has been a pleasure and their customer service is second to none. From the first day I requested information they were quick to respond and were eager to provide an exact-fit solution for my live captioning needs. Sales Engineer Tony Baltayan offered several solutions with a no-pressure sales approach and didn't try to up-sell other services like other companies do. Once my type of service needs were realized Sr. Caption Coordinator & Technical Specialist Matthew Day and his team worked quickly to find the exact solution to easily integrate into my live broadcasts. Some revisions were needed to streamline my process and the Aberdeen team was on top of it from the start and worked diligently to find the most seamless method possible. As we moved forward Tony, Matthew and other team members were very proactive in communicating to make sure their captioning solution was working, and continued to work, in the manner I needed. They continue to check in periodically to make sure we are happy and are available 24/7 if we have any issues. I have highly recommended Aberdeen's services to my fellow broadcasting colleagues and will continue to do so. Their customer service focus is the best around!

Aberdeen has been incredible in terms of quality and reliability! Their whole team regularly demonstrates their commitment to making sure your projects are processed correctly and on time (they even have given me gentle reminders that deadlines were coming up!!). I won't use anyone else for my captioning service.

I was thrilled to find Aberdeen several years ago for closed captioning of my client's 30-minute paid programs. Tony, Samantha and team are easy to work with and very professional. They understand deadlines and pricing is extremely fair. I count on them year-after-year for this project and love the fact they always have my back. Darlene Levi EVP/ Managing Director Ad Partners, Inc. Tampa, FL