AccuLynxReviews on record for acculynx.com

I just called to sign in and the sales rep raised the voice for a simple question, because i am concerned for spam calls. bad customer relationship.

The software is far too complicated and restrictive. It isn’t intuitive and difficult to navigate.

Avoid at all costs, they will hold your data hostage, too expensive, much better options out there today, they may have been good 20 years ago.

In May 2025 I filed a BBB complaint regarding a refund that was owed to me for about $800. Shortly after, customer service emailed me and said they had been planning to issue the refund, but because I filed the complaint they would no longer process it. That response alone says everything. If a company truly intended to refund a customer, a complaint should not suddenly change that decision. In fact, it suggests the refund was never going to happen in the first place. Penalizing a customer for using a formal complaint channel is unprofessional and raises serious concerns about how disputes are handled. Time has passed since this happened, but the experience still stands out. Policies and billing issues can happen with any company, but refusing a refund specifically because a customer filed a complaint is not acceptable business practice.

Two years as a customer. Promised easy data retrieval upon cancellation. That promise did not hold up. After cancelling due to increased pricing for basic features, accessing my company’s own files and documentation became unnecessarily difficult. For a system that markets itself to contractors, this is a serious oversight. Know exactly how you’ll get your data back before you ever upload it. This is the third time this issue has come up with previous clients. We decided to call acculinks and they told me it would cost $600 for me to review this clients files. For 5 minutes to review One customer file, it would cost 600 plus dollars...

We have used this program for a few years with another company then used it for our own. While it was useful in keeping track of jobs and customer contacts, the fees are excessive. When we set up our account, I was asked how many users because you are charged per person. At the time, we had 7 users, but they assured me that if that changed, to go into settings and adjust who was active and I would only be charged for ACTIVE users. THIS IS NOT TRUE!!! After reviewing my account, I have been over charged for 5 months for over $1000 for users who were not active! We are a small company and this is not fair. When I reached out to let them know to adjust my bill, they would not refund me the previous charges and told me I needed to call a sales rep to adjust users- the settings making a user inactive does not report to billing. This would've been useful information. To me this is a scam, encouraging max charges. I will be exploring other CRM programs with better transparency and customer care!

The photos on the app is terrible. You can’t zoom in very well and whenever you are looking at a picture deep into the file if you try to back out to look at more photos the app starts you over at the most recent photo which is extremely annoying. Also when replying to messages on the app many times it will not let you respond unless you go in and uncheck somebody’s name then check it again then the message will post. Kind of a pain in the ass

Acculynx is very user friendly! Anytime I've ever had any issues and contacted tech support they always took care of my issues instantly. We run a lot of reports daily and if I can't figure out how to get the information on the report, I just submit a support ticket or call and they email a job aid to explain. I'm not sure how our roofing business would run so smoothly without Acculynx.