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Outstanding
725 reviews on file
American Alarm and Communications, Inc.Choose a row to list only the reviews with that rating.
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
Register summary for American Alarm and Communications, Inc. (americanalarm.
Same department
The docket
725 published reviews on file
Filed
Technician came out very late and quickly fixed our issue.
Filed by JOYCE AND ROBERT P.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for your feedback! We're glad our technician was able to assist you late in the day and quickly got everything working properly. We appreciate your trust in American Alarm! Sincerely - The American Alarm Team
Filed
Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was doing. Overall from the person who scheduled the appointment to the technician in the field doing the work to the monitoring department, billing department, y'all seem to have it all together. Great job to everyone 👍
Filed by James P.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for such a thoughtful review! We know a great customer experience takes teamwork across every department, and we're glad it all came together seamlessly, from coordinating your appointment to providing knowledgeable, dependable service. We'll be sure to share your kind words with our team. Recognition like this means a great deal to everyone involved! Sincerely - The American Alarm Team
Filed
à good and efficient representative
Filed by RUSSELL L.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thanks for your feedback. We're glad our reps provided a positive experience and handled your needs efficiently. We appreciate your trust in American Alarm! Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
Filed
We have alarm coverage we need from the work done.
Filed by CONCORD SCOUT HOUSE, I.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for taking the time to leave a review! We truly appreciate your trust in American Alarm and the opportunity to support your safety and security needs. Sincerely - The American Alarm Team
Filed
Professional and friendly
Filed by P S.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for your feedback! We believe great service goes beyond technical expertise, and we're glad our team made your experience both comfortable and positive. Sincerely - The American Alarm Team
Filed
Technician was very knowledgeable and very customer related. Has the right attidude.
Filed by PETER G P.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for the great feedback! We're glad your technician combined his technical expertise with a positive, customer-focused attitude. Having a team that not only knows the job but genuinely cares about the people we serve is something we take pride in. Sincerely - The American Alarm Team
Filed
What I like is the professionalism that you guys have and the awesome customer service
Filed by ESPA M.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for the kind words! We take pride in providing knowledgeable, professional service while making sure every customer feels valued and supported. We're glad our team has made such a positive impression and look forward to providing the same level of service in the future. Sincerely - The American Alarm Team
Filed
I've already answered this
Filed by HELEN D.
Reply from American Alarm and Communications, Inc.· Oct 19, 2026
Thank you for leaving a review. We appreciate the opportunity to support your safety and security needs. Sincerely - The American Alarm Team
