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Outstanding
99 reviews on file
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Particulars
Artspan.com is your go-to platform for easily setting up a professional website to showcase and sell your original artwork. Whether you're an emerging artist or an established photographer, our user-friendly tools make it simple to create a stunning online presence. Join our thriving community and start showcasing your work to a global audience in just a few steps. The websites are also integrated into the Artspan Online Fine Art Gallery with features such as AR Live Previews, and Prints-on-Demand (buyers size, frame and mat the prints to suit). Artspan's Online Fine Art Gallery attracts discerning art buyers, collectors, and interior designers seeking unique, high-quality pieces. Connect with art lovers worldwide and explore a curated collection of stunning art available for purchase. At Artspan, we make it easy for creativity to flourish."The first company (formed in 1999) to offer artist-specific websites which are individually branded, easy to set up and customize, and very full-featured. All sites are eCommerce enabled and artists can discount at will. Our customer service is second to none.We are proud to offer more than our competitors and the prices are less. Please visit us: www.artspan.com
Register summary for Artspan.
Same department
The docket
99 published reviews on file
Filed
I really appreciate the responsiveness and follow-through of the Artspan team. I've needed help a few times and it's easy to utilize their support feature to ask a question or describe something you are trying to achieve. And, then they work with you to reach a successful outcome. I'm very glad I'm using Artspan's platform and services for my artist website!
Filed by Arlene
Filed
Customer service has been wonderful for technical issues, policy questions, shipping questions. The response time is very quick, and always my questions are answered professionally and thoroughly. Madelene is exceptional. She is very knowledgeable, and extremely helpful, always answering with kindness. I like all the options available for setting up a page that suits the artist. The program is easy to learn and very effective, in addition to providing a pleasing, viewable, and very readable layout.
Filed by Leslie B.
Filed
Madelene made necessary changes to my website.
Filed by customer
Filed
These folks are so helpful and gladly so. this is the easiest web site builder, no struggling, super practical and offers all that you need. if you have issues, who doesn't, they respond usually before the day is out.
Filed by yvonne C.
Filed
Any time I contact help desk, I get help quickly.
Filed by Katherine M.
Filed
I am canceling my artspan web provider service mostly because they are to expensive for my needs. Great site if you can afford it. As I am canceling the site I want to switch over my domain to my new less expensive company and instead of an authorization code which I emailed them for earlier today, they decided to CHARGE me again for the domain name that I am now transferring to someone else. This is typical for ARTSPAN I had a similar problem almost a year to the day last year with them double charging for my site.
Filed by Lynn G.
Reply from Artspan.
After 15 years of service to this particular member, this review is very disconcerting. I have addressed this in email(s) to the member artist, but have not received any further explanations or complaints. This member then moved to another provider offering a more basic package. We are happy they found a provider they are happy with, but to compare us with them is a real apples vs oranges type exercise. We did address the financial issues. We have NEVER overbilled anyone to my knowledge and, where very infrequent mistakes are made, we have corrected them immediately. In this case, no mistake was made as I explained to her, with details. But she had already moved on. And was apparently not interested in correcting the impression left by her "Squeezing the last dollar" message.
Filed
Very unresponsive on technical problems. Artspan does very little for exposure for artists, next to nothing in fact. Everything is done within their website. They don't do social media. When there is a billing problem or technical issue (which is pretty common) they are slow to respond and not friendly. Their customer service is pretty bad. I had multiple repetitive problems with getting my domain name connected to Artspan. (It never did work) They were not helpful, even though I was paying for their top tier most expensive service. Their website is also quite clumsy and not as user friendly as it should be. I would not recommend them to artists at this time. Edited to add this quote from Artspan's response: " It is easy for visitors to find work they like." That sums it up. They do not work for artists, they work for the buyer. They are buyer-centric. Artist think they will be promoted, but very few are. It seems random who is. They take the money from the artist and do very little promotion. I have never even seen my work in the AS marketplace in 12 months time, despite paying Artspan over $30 a month.
Filed by Shelly L.
Reply from Artspan.
Hi, We do our best to help everyone but we may not be successful in getting all problems resolved when the nature of the problem has not been adequately explained. I am confused by the reference to multiple problems, especially tech and billing issues "which are pretty common." If you let me know, at [email protected], the specifics of some of the problems, I will look into it personally. We have been having issues from time to time with domains. We are a reseller for a large domains seller. I wish I knew the specifics of the issue. I will speak with our domain expert as she may remember the circumstances surrounding your experience. That company we deal with is not very helpful and we will be looking at other options. Again, my sincere regret for any problem you have experienced and my hope that we can resolve this in a satisfactory way. Just shoot me a quick email. Appreciate your posting - if you contact me, we will try to make up any inconvenience you have experienced. BTW, we do focus on Social - principally IG, FB, and Pinterest. We are also working on the marketplace - we need to promote that more. And please remember we are the only company to add the marketplace platform to the individual sites. It is the marketplace that makes it easy for visitors to find work they like. Thanks for pointing out that we are buyer-centric. It is in the artists' interest that we appear buyer-centric as we are engaged in the sale of our member artwork and thus need to anticipate buyer needs. Incidentally, you need to tag each artwork that you want to appear on the Marketplace. If all of the many 1000's of images appeared on the Marketplace, there would simply be too many images in the results rather than a good sampling of each artist's work. Best, Eric Artspan Founder and Majority Partner
Filed
Very helpful with difficult issues. good service.
Filed by michael V.
